Customer Service Project Manager
Resume:
Paul Spieler
Attleboro, MA *****
508-***-**** (h) 508-***-**** (c)
***************@*****.***
Profile:
Skilled professional experienced in making continuous improvements within daily operations by adding efficiency and value through effective communication, organization and overall exceptional customer service.
Bookkeeper Mastering Adjusting Entries Office Administration
Quickbooks Mastering Correcting Entries Mastering Payroll
Mastering Depreciation Mastering Internal Controls/Fraud Mastering Inventory
Professional Experience:
Charles River Associates, Boston, MA 3-09 - 11-2015
Senior Telecom Specialist
Inventory Management
Supply Coordinator with Staples and CDW
Maintained accurate Telecom Billing Records/Excel
Reduced Monthly Wireless Spend from $82K to $45K monthly
HR Management
Customer Service/IT Helpdesk
Reduced audio conferencing costs by $8K monthly
Set up large company wide meetings
Reduced video conferencing costs by $50K annually
Vendor Liason for Cisco Video and Polycom Video (ADTECH and Verrex)
Telco liason Verizon Business
Managed North American phone network
Implemented Efax Solution from J2 Cloud Services
Implemented and maintained Clarity Call Center Solution (vendor IPC)
Shared Technologies, Norwood, MA 10-97- 3-09
Project Manager/Field Technician, Level 4
On-site tech for large corporations with intricate telecom needs
Managed large installs for Major Accounts
Specialist voice applications
Specialist Call Center
Wiltel Communications Systems, Norwood, MA 3-91-10-97
Project Manager/Senior Technician/Senior Sales Engineer
On-site tech for large corporations with intricate telecom needs
Field Service Technician installation and maintenance
Senior Sales Engineer; system design and pricing
Specialist voice applications
Education:
Northeastern University, Boston, MA Bachelor of Science
Massasoit Community College, Brockton, MA Associate of Science
New England Business Education Systems
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