Administrative Assistant

Jordan Bahn

Parma, OH *****

Cell: 330-***-**** - ********@***.***

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong

work ethic, professional demeanor and great initiative.

Highlights

Schedule management Multi-tasking

Problem resolution Filing

Deadline-oriented Microsoft Excel

Microsoft Office Microsoft Outlook

Spreadsheet development

Inventory systems

Accomplishments

Research

Investigated and analyzed client complaints to identify and resolve issues.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed

accordingly.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and

resolving problems to maximize efficiency.

Experience

Security Forces

June 2010 to December 2014

United States Air Force - Minot A F B, North Dakota

Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors,

windows and gates.Issued security badges and visitor passes to all guests. Checked passes and credentials of persons

seeking to enter the property. Patrolled military base and guarded high risk weapons and materials.

Assets Protection

July 2014 to August 2015

Target - Myrtle Beach, South Carolina

Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement. Patrolled

the facility and served as a general security presence and visible deterrent to crime and rule infractions. Reported all

incidents, accidents and medical emergencies to law enforcement. Patrolled industrial and commercial premises to

prevent and detect signs of intrusion and ensure security of doors, windows and gates. Continuously monitored security

cameras and fire, building and alarm systems.

Administrative Assistant

August 2015 to Current

Horry Gerogetown Technical College - Conway, SC

Maintained detailed administrative and procedural processes to improve accuracy and efficiency.Verified and logged in

deadlines for responding to daily inquiries.

Maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct

recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing

correspondence. Created PowerPoint presentations used for business development. Organized files, developed

spreadsheets, faxed reports and scanned documents.

Education

High School Diploma : General, 2007

Warren G Harding High School - Warren, Ohio, USA

Criminal Justice:University Of Akron - Akron, Ohio, USA

Criminal Law, Criminology and Penology coursework

Criminal Justice

Community College Of the Air Force - San Antonio, Texas, USA

Handcuffing, investigations, and law enforcement courses. Passed all courses for tech school and graduated in 2010.

Associate of Science : Business, 2016 – Current Student

Horry Georgetown Technical College - Conway, SC, Usa

Office Administration coursework

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