Home Health Customer Service

Yolanda Redfearn

Syracuse, NY

*******@*****.*** - 315-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Receptionist

Comforce - Syracuse, NY - January 2016 to May 2016 Responsibilities

Temp agency assigned to St Joseph's Physicians at Northeast Medical Center. Check patients in/out, collect copays, update demographics, schedule follow up appts, schedule lab appts, take patient refill requests, experience using EPIC system.

Receptionist

COMFORCE STAFFING - Syracuse, NY - August 2015 to November 2015 Responsibilities

Temp Agency assigned to Family Practice Associates. Checked patients in/out, checked insurance eligible, collect copay, past due balances, write xray scripts, confirm appts, take messages for script refills, call no show patients, updated patient demographics using Caretracker EMR Scheduling Representative

CPS PROFESSIONALS - Liverpool, NY - May 2015 to July 2015 Responsibilities

Temp agency- was assigned to Aspen Dental call center where I scheduled new patient appointments Skills Used

Communication, patience, friendly, calm under pressure, effectiveness Medical Secretary

Psychiatric Wellness Care - Syracuse, NY - August 2013 to May 2015 Responsibilities

Answer multiple phone lines, schedule appts, check patients in/out, collect copays, initiate prior auths, new patient intakes, next day appt confirmation, worked with the EMR, scan, fax, copy, file, etc Accomplishments

I was able to get past due accounts paid, able to get new patients in to be seen ASAP, developed a relationship with the patients, made them feel like family.

Skills Used

Communication, organization, prioritizing, multitasking, dependable, reliable Certified Home Health Aide

Menorah Park - Syracuse, NY - September 2013 to December 2013 Responsibilities

Assist residents with daily living such as bathing/grooming, light housework, meal prep, laundry and med reminders.

Accomplishments

The residents loved having me around, I really made their day and helped them feel good about themselves. Skills Used

Dedicated, careful, hands on experience, good communication, hard worker, security certified home health aide

maxim healthcare - June 2012 to January 2013

Assist elderly and disabled people in their homes with daily living activities. Certified Home Health Aide

Loretto Nursing - Syracuse, NY - July 2011 to March 2012 Assist elderly in their homes with daily living activities, medication assist Customer Service Representative

Medical Answering Service - Syracuse, NY - February 2010 to November 2011 Responsibilities

Scheduling medical transportation ride for medicaid recipients, take emergency msgs for doctor offices on their lunch and after hours and took appropriate action, took newborn baby calls from hospitals and gave to the appropriate office/ doctor.

Skills Used

Communication, multitasking, speed, accuracy

Cashier

Dollar Tree - Syracuse, NY - August 2009 to January 2010 Responsibilities

Assist customers as they cashed out, restocking of the shelves, assist customers around the store Skills Used

Good communication, delightful, positive attitude, reliable, dependable Certified Home Health Aide

All Metro Health Care - Liverpool, NY - August 2008 to December 2009 Responsibilities

Assist elderly and disabled people in their homes with daily living Skills Used

Dedication, caring, patience, hands on, companionship Certified Home Health Aide

East side Manor - Fayetteville, NY - February 2008 to June 2008 Responsibilities

Assist residents with daily living, medication assist, ambulation, toileting, bathing/ grooming, laundry Skills Used

Good communication, caring, dedication, patience, security Cashier

Macy's - Syracuse, NY - August 2007 to January 2008 Responsibilities

Assist customers cashing out, finding items in the store, keeping store neat Skills Used

Friendly, reliable, dependable, helpful, organization Certified Home Health Aide

Independent Health Care - Syracuse, NY - February 2007 to October 2007 Responsibilities

Assist elderly and disabled in their home with daily living Skills Used

Caring, dedicated, reliable, dependable, security, patience, positive attitude, good communication CSR

Medical Answering Service - Syracuse, NY - November 2004 to October 2006 Responsibilities

Scheduling transportation rides for medicaid recipients, also take emergency msgs for doctor offices on lunch breaks and after hours and followed through with appropriate action Skills Used

Speed, accuracy, good communication, positive attitude EDUCATION

Certificate in Surgical Technician

Onondaga Community College - Syracuse, NY

2016 to 2018

Certification in Medical Secretary

Syracuse EOC - Syracuse, NY

2012 to 2013

GED in GED

Syracuse EOC - Syracuse, NY

2007 to 2007

Certificate in Home Health Aide

Independent Health Care - Syracuse, NY

2007 to 2007

SKILLS

medical secretary, been in medical field for 11 years working as a HHA, CSR and secretary (10+ years)

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