Customer Service Real Estate

Cathy S Hoffman

***** ******* *** ***** ************, FL 32224 *************@*****.*** 904-***-****

Education

Associates Degree – Clayton Junior College, Morrow, GA

Bachelor of Science - University of Georgia, Commercial Food Service Management, Athens, GA

Expertise

Customer Focused, Results Driven, Interpersonal Skills, Organization, Multi-Tasking, Budget Based Accounting,

Proficient in Microsoft Programs, Efficient, Reliable

Experience

Voss Village Cadillac/Collision, Dayton OH 04/ 2014 – 03/ 2016 Customer Service

Customer Service Specialist handling collision repair including scheduling, insurance and payment processes. Various automotive computer programs utilized.

Keller Williams Real Estate, Beavercreek, OH 2006-2016 Real Estate Agent

Handled all aspects of real estate transactions as a single agent as well as buyer agent. Processes include marketing, advertising, financing.

Kroger Company, Miamisburg, OH 10/ 2012-05/2014 Customer Service, Lead Cashier

Awarded Top Producing Cashier for all District stores

Special Recognition for Loss Prevention as Customer Service Leader

Trained New Employees to insurance accuracy and excellent customer service

Springboro Community Schools, Springboro, OH 2003-200 Substitute Teacher

Substitute Teacher for all grades of local school system

Bryan Methodist Church, Bryan, OH 1995-1997 Bookkeeper

Responsible for general bookkeeping duties including payroll and contribution records.

March of Dimes, Lexington, KY 1991-1992 Accounting/Record Keeping

Responsible for general bookkeeping duties for local chapter

Developed documentation and reports regarding contributions and budget expenses.

Westminster Presbyterian Church 1987-1990 Administrative Assistant/Bookkeeping

Bluefield, WV

Provided administrative assistance to multiple employees

Responsible for bookkeeping duties including contributions, expenses and payroll. Converted dual entry system to computer.

Whitfield County School System, Dalton, GA 1980-1985 Food Service Director

Responsible for direct operation of 17 school system cafeterias servicing 2 meals per day to 10,000 students.

Developed purchasing standards and purchased food items and equipment for facilities

Acquired and insured proper disbursements of USDA Food items for North Georgia.

Managed budget and insured accurate record keeping, payroll and expenses.

Developed, trained and instructed locations on personnel practices, menu planning, food preparation standards, maintenance, pest and health practices and state regulations.

Developed competitive pay scale to attract and retain talent.

Macon Area Vocational School, Macon, GA 1978-1980 Instructor/Manager

Developed curriculum and instructed students in all facets of quantity food preparation/management. Recruited and placed students in jobs in Middle Georgia.

Macon Federal Savings and Loan, Macon, GA 1978 Credit Department

Handled overdue home mortgage accounts.

Dobbs Houses, Inc., Atlanta, GA 1972-1976 Plant Secretary

Duties included OSHA records, payroll, credit union, insurance and all correspondence relating to operation of airline catering function at Atlanta Airport

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