CRAIG HOPE

Telephone: 404-***-****

acu5z6@r.postjobfree.com

**** ********* **., *.*.

Atlanta, GA 30310

EXPERIENCE

SOUTHEAST DISCOUNT MALL - Jonesboro, GA

Sales Associate, 2011-Present

. Perform sales duties with a self-starting attitude.

. Selling products, services, and solutions by getting know customers

and helping solve their unique end to end needs.

. Asking lifestyle questions to thoroughly understand customer needs,

offers relevant services, solutions, and accessories so customers can

make informed decision to complete purchases.

. Utilize all relevant sales tools to drive profitable growth.

. Leverage on-line resources, tool, and peer knowledge to self train.

. Understand and execute store shrink plan.

. Carefully reduce the amount of product theft in the store.

. Attend all staff meetings.

. Interact professionally and appropriately with co-workers and

customers.

CLEAR REPAIR- Sandy Springs, GA

Customer Service, 2009-2011

. Provided customer service representation for one of Georgia's largest

internet service provider.

. Attracted potential customers by answering product and service

questions; suggested information about other products and services.

. Opened customer accounts by recording account information.

. Maintained customer records by updating account information.

. Resolved product or service problems by clarifying the customer's

complaint; determining the cause of the problem; selecting and explain

the best solution to solve the problem; expediting correction or

adjustment; following up to ensure resolution.

. Maintained financial accounts by processing customer adjustments.

. Recommended potential products or services to management by collecting

customer information and analyzing customer needs.

. Prepared product or service reports by collecting and analyzing

customer information.

. Contributed to team effort by accomplishing related results as needed.

IVAN ALLEN WORKSPACE - Marietta, GA

Forklift Operator/Certified Furniture Installer, 2007-2011

. Responsible for operating a forklift to move, locate, relocate, stack,

and count merchandise.

. Accountable for the safe and efficient operation of the vehicle.

. Unloaded inbound shipments safely and moved products to storage

locations.

. Efficiently stacked and stored merchandise in appropriate areas.

. Ensured inbound and outbound shipments were accurate and free of

damage.

. Pulled and prepared products for shipment, ensuring that the exact

number and type of product is loaded and shipped.

. Efficiently moved product from staging and/or storage areas into rail

cars, or trailers.

. Used radio frequency equipment for picking, receiving, and loading

functions as required.

. Maintained the facility's equipment in neat order; inspect minor

maintenance on forklift.

. Kept appropriate records and reports to guarantee tight inventory

control.

. Delivered, staged, knockdown, and installed a variety of office

furniture (desks, chairs, workstations, cubicles, etc.) using hand and

power tools.

. Possessed basic construction/assembly knowledge.

EDUCATION: Marietta High School - Marietta, GA

SKILLS & ABILITIES: Sales and customer service. Certification in Forklift

Operation & Furniture Installation. Machine Operation at Handler Textile

companies.

Contact this candidate