Development Communication
Resume:
ROWEN JANE GOLINGAN TRABASAS
Address: Compania St., Brgy. San Juan, Molo, Iloilo City
Contact No.: 090******** / 092********
Email Address: *****************@*****.***
CAREER OBJECTIVE
To utilize development communication as a tool and platform to:
•develop strong communication for the team unity
•to improve customer relationships to exceed corporate goals
•to enhance every individual's potential for sustainable growth
PAST EMPLOYMENT
Print Composition Specialist
Reed Elsevier Shared Services (Philippines) Inc.
2F Bldg H UP-AyalaLand TechnoHub, Commonwealth Avenue
Diliman, Quezon City, Metro Manila
(Jan 25, 2016 – June 15, 2016)
Responsibilites
•Provide quality review for other Print Production Specialists to ensure all information is accounted for and accurate before commencement of production.
•Ensure job instructions are entered and verified in the various manufacturing systems and queued in to the production schedule.
•Coordinate production of components with other internal plants and/or external vendors as required.
•Coordinate the resolution of customer or manufacturing issues with customer jobs.
•Monitor progress of jobs throughout production, confer with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards.
•Tally the final production runs and work performed to assemble job.
Data Steward
Reed Elsevier Shared Services (Philippines) Inc.
3rd Floor Richmonde Tower
Iloilo Business Park, Mandurriao
Iloilo City 5000
(March 2, 2015 – Jan 22, 2016)
Responsibilities
•Works on entity masters. (i.e., Attorney & Law Firm, Judge & Judicial Branch, Geography).
•Manages and oversees the organization's data assets to help provide business users with high-quality data that is easily accessible in a consistent manner.
•Oversees quality assurance. Ensures accuracy, completeness, and timeliness of records in the company’s entity master database.
•Reviews new records and changes to existing records to ensure that governance policies and standards are adhered to.
•Creates new, modifies existing and merges/de-dupes records and additional data entry tasks.
•Timely and accurately researches and resolves data issues.
Customer Service Representative
SPi Global
Philippine Airlines Account
Iloilo City
(July 2, 2012 – March 2, 2015)
Responsibilities
•Discuss travel plans with the passengers
•Select tickets with the most suitable itinerary
•Make cancellations and changes by request, issuing refunds or collecting additional fees as needed
•Deal with customers having the most complicated attitudes
•Promote goodwill by beings courteous, friendly, and helpful to customers, managers, and fellow employees.
•Get information about areas of interest in order to target more clients in particular seasons.
•Undertake any reasonable request made by management in any other areas
Awards Received
•Top Agent for several months
PERSONAL INFORMATION
Age: 24 yrs old Civil Status: Single
Sex: Female Date of birth: July 03, 1991
Height: 4'9 Place of birth: Ungka II, Pavia, Iloilo
Weight: 38kls Language: English, Filipino, Hiligaynon
Religion: Aglipayan Name of child: Ruth Amber Taylor Alumia
EDUCATIONAL BACKGROUND
College: Bachelor of Science in Development Communication
College of Mass Communications
West Visayas State University
La Paz, Iloilo City
2008-2012
Thesis: Production and Evaluation of Comic Book in Illegal Fishing
Award: Parangal Awardee
WORK EXPERIENCE
Student Trainee
National Commission on Indigenous Peoples
Jaro,Iloilo City
April-June 2011
Responsibilities
•Assist the Indigenous Peoples on knowing their rigths and priviledges
•Facilitate the community in their livelihood programs
Office Assistant
Office of the Mayor
Municipality of Balasan
May- June 2009
Responsibilities
•Facilitate paper works and other office inquiries
•Assist on office activities
Election Reporter
Aksyon Radyo
Iloilo City
Responsibilities
•Report most important event during the election period
•take note of the necessary data being asked by the management
LEADERSHIP EXPERIENCE
Chairperson (2011-2012)
Bachelor of Science in Development Communication
West Visayas State University
Assistant Auditor (2011-2012)
Development Communication Society
West Visayas State University
References
TIMOTHY VILCHES
Operation Supervisor
Enterprise Entity Management Group
Reed Elsevier Shared Services (Philippines) Inc. – Iloilo
REZEL TAJOLOSA
Operation Supervisor
Philippine Airlines account
SPi Global Iloilo
YVONNE APURADA
Team Leader
Philippine Airlines account
SPi Global Iloilo
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