Customer Service Manager

Laura Kuhn

Mobile: 937-***-**** E-mail: **********@*****.***

** *. ****** **. **** Alexandria, OH 45381

Objective: To obtain a stable position within an organization that will utilize the education and experience I have gained in Business Administration, Customer Service, Accounting, and ability to speak Spanish.

Education

Bachelor’s of Business Administration

DeVry University - Beavercreek, OH 2013 to 2017

Work Experience

Store Manager

Rent-A-Center – Hamilton, OH 513-***-****

November 2011 to Present

Responsible for setting and meeting sales goals/quotas

Meet or surpass company collection standards

Managing marketing and advertising for location

Growing store’s gross profit over $72,000 in one year

Increased year over year revenue by more than $152,000 in the 2015 fiscal year

Overall growth of the store by 61.9% within 18 months

Directing/Managing all office functions

Train and coach a minimum of six direct reports

Manage profits and store performance

Inventory control/management

Handle Customer Service issues

Call Center Associate

Garden’s Alive – Lewisburg, OH 937-***-****

August 2011 to November 2011

Received in-bound order calls through Cisco applet

Used Wintegrate/Slice computer system for order entry

Consistently exceeding sales quota for promotional product

Processed catalog requests for customers

Food Steward

Speedway Super-America - Eaton, OH 937-***-****

March 2010 to February 2011

Continuously exceeds food sale goals by a minimum of 17%

Precisely maintains inventory of over $300,000 worth of merchandise and supplies

Held responsible for up to $25,000 in cash and credit transactions per week

Maintains operation of $35,000 in equipment

Receives in vendors amounting in over $4,000 weekly

Cashier

Kmart Corporation - Eaton, OH 937-***-****

October 2009 to March 2010

Perform cash, check and electronic fund transfers on a cash register

Demonstrates proper set-up and maintenance of store displays

Managed balances of up to $4,000

Perform basic cleaning duties

Problem Resolution Technician

Cornerstone Consolidated - West Chester, OH 513-***-****

September 2008 to April 2009

Handled over $1,000,000 of products and merchandise daily

Maintained an accuracy rate of 98.6% or above while working 140% over average productivity

Provided evidence and sent charges to vendors

Created and adjusted shipments in system in order to increase productivity by 30%

Shift Manager

Taco Bell - Eaton, OH 937-***-****

June 2007 to September 2008

Managed a minimum of four other employees simultaneously

Consistently exceeded time goals by an average of 30%

Repetitively cut labor hours by 15% or more per bi-weekly pay period

Performed daily bank deposits of up to $9,000 daily

Aided in preparation of truck orders and inventory

Earned promotion from crew to management in 8 months

References available upon request

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