Customer Service Representative

Heather Pendleton

Customer Service Representative - Liberty Mutual Insurance

Fredericksburg, VA

************@*****.*** - 540-***-****

My objective is simply to be the best while working for the best in the industry. My motto, that applies professionally and personally is, "I am not a bet but a guarantee of a job well done each and every time." I look forward to being your company's 'guarantee.' Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Liberty Mutual Insurance - Woodbridge, VA - August 2012 to Present Provide excellent customer service in a multi-functional office with inbound and outbound call

• Responsible for fielding incoming calls from policyholders, assisting them with policy related questions, and all other customer service related duties.

• Office Administration and Project Management

Insurance Specialist/ Office Manager/ Secretary

State Farm - Fredericksburg, VA - March 2006 to March 2012 Manage current office

• Responsible for fielding incoming calls from policyholders, assisting them with policy related questions, and all other customer service related duties.

• I handle all escalated calls or walk in clients

• Assisted in growing agent's book of business by cross selling multiple products.

• Helped build Spanish Market

• Increased Sales due to strategies I came up with and implemented

• I go into the community and to current policyholder's homes to provide service and marketing.

• Assisted in my agent's political endeavors and acted as his secretary, public relations contact, and strategist.

• Also kept a high profile rolodex of local, state, and federal civil servants. Claims Representative, P&C Sales

GEICO - Fredericksburg, VA - October 2003 to March 2006 Processed, reviewed, and handled claims

• Sold homeowners, boat owners, and umbrella policies.

• Customer Service

Executive Secretary

Dayton Public Schools - Dayton, OH - August 2001 to August 2003 Provided executive level administrative support to the Associate Director of Adult & Continuing

EDUCATION

High School Diploma

Patterson Career Academy of Dayton - Dayton, OH

ADDITIONAL INFORMATION

P&C License

Health License

Life and Annuities License

Notary

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