Manager Customer Service
Resume:
Durham, NC *****
acu5ua@r.postjobfree.com
Dawn Marie (Boyd) Kohlhepp
Objective
Seeking a position that will allow me to continue to grow, provide excellent customer service, one that is rewarding yet continues to be challenging.
Experience
2014-2015 Office Manager Durham, NC
Labor Finder’s
Responsible for processing Credit Applications.
Responsible for dispatching 75+ employees on a daily basis and paying employees, hiring employees, offering Medical Benefits.
Maintain Petty Cash Fund.
Invoiced customers on a weekly basis, approximately $60,0000 a week
Marketing to obtain new Customer Accounts.
Maintain Inventory for Safety Equipment.
Maintained interaction with customers and foremen’s to check satisfaction of employees’ work done.
Certified NCDOT Flagger/Trainer.
2008-2013 Vending Services Manager 29Palms, CA
MCCS (Marine Corps Community Services) – MCAGCC – NF-03
Conduct weekly inventories for NCO, SNCO, CCOC, Vending Department, and Excursions Enlisted Club, using Microsoft Excel.
Schedule and book functions for NCO and E-Club using Microsoft Word.
Bartended as needed; Expedited in kitchen as needed; Serve for Special Functions (General’s, Marine Dining ins); assisted with cooking in Kitchen.
Order liquor, office supplies, and vending snacks.
Responsible for daily input of nightly paperwork, submit all invoices, R&I’s to the accounting office, and deposits.
Attend monthly Advisory Board Meetings; Typed up minutes from Meetings using Word
Attend weekly Manager Meetings.
Proficient in PeopleSoft.
Filled in as Manager for other Hospitality Facilities as needed.
Developed yearly budgets for Marine Corps Community Centers Vending Department using Excel.
Interact daily with military members of all ranks.
Completed special projects at last minute with a small deadline.
Answered calls and made reservations or cancelations for the Sleepy Tortoise Lodge using Epitome
Maintain Operational Security and PII to not disclose any customer information to those who are not authorized in compliance to the Privacy Act
Fill out Purchase Requests as needed for supplies for departments
2001-2009 United States Naval Reserve San Diego, CA
Supply Petty Officer, Reserves
Lead Petty Officer in the Supply department for Reserve unit.
Assisted in the Administration office as needed.
Typed up memos as needed according to Naval Correspondence
Received, ordered, stored and issued Dive Gear, Uniforms, Meal Rations, and Ordnance.
Interact daily with military members of all ranks.
Maintained records of all unit gear in Excel.
Maintained Operational Security, as well as PII in compliance to the Privacy Act
2005-2007 The Center for OB/GYN Biloxi, MS
Medical Receptionist
Scheduled patients’ appointment, interacted with patients during appointment check in and out process.
Followed the HIPPA privacy act to not disclose patient information
Verified patient insurance information prior to appointments.
Processed patient co-pays, deductibles and surgery deposits in Excel.
Responsible for balancing daily reconciliation in Excel.
Answered phones to make appointments for patients
2003-2005 Global Health Tax Vista, CA
Sales Representative
Received, processed and filled national and international product orders using Excel.
Tracked and ensured all international orders cleared Customs using Excel Spreadsheets.
Kept customers credit card and personal information private
Acted as department supervisor in absence of department heads.
Answered multi-phone line and took orders from customers.
Assisted the receptionist as needed to answer phones and transfer calls to correct departments.
2000-2002 i2 Technologies San Diego, CA
Coordinator/Page Layout Editor
Researched and updated pricing information from various manufacturer websites for technical information in the Electrical, Plumbing and Heating and Air Conditionings Industries.
Reviewed documents for proper spelling, grammar, and punctuation.
Converted all company electronic publications from Word Perfect 5.0 to Word Perfect 8.0.
1995-1999 Crestline Realty Virginia Beach, VA
Property Manager
Managed 100 storage units; consistently maintained occupancy level at 98 – 100%
Handled all administrative aspects of the Company using Microsoft Excel and Word.
Maintained customer privacy by not disclosing information to others
Answered phones and made reservations for customers to view property
Education
Associates Degree: Major- Psychology, GPA 3.2
References
Keith Brockmann – 951-***-****, acu5ua@r.postjobfree.com
EODC (Retired) Anthony “Pete” Ramirez – 909-***-****, acu5ua@r.postjobfree.com
Sarah Moon – 910-***-****, acu5ua@r.postjobfree.com
Shelia McEachern – 719-***-****, acu5ua@r.postjobfree.com
Bruce Johnson – 951-***-****, acu5ua@r.postjobfree.com
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