Customer Service Medical
Resume:
Karen C. Jackson
Lake wales FL, 33853
*******@*****.**
Objective To obtain an Administrative position utilizing the academic training, skills and experience acquired through my previous job experiences.
Qualifications
*6+ years of experience as an Office Manager, Medical Records Clerk and Front desk and Customer Service.
*Experienced in medical records file management and assembling medical records per medical, regulatory, legal, administrative requirements.
*Superb knowledge of the Medical Record Department including inpatient/outpatient processing/analysis, physician's incomplete area, reception desk, release of information correspondence.
*Dedicated to protecting the security of medical records.
*Accustomed to heavy telephone usage.
*Good knowledge of medical related rules and regulations, for example, HIPPA.
*Excellent communication skills, interpersonal and phone Accomplished in Microsoft Office applications.
*Ability to adapt quickly to challenges and changing environments.
*Able to use own initiative and work as part of a team.
*Courteous, responsible, detailed oriented, fast learner, flexible & reliable
*Hands on experience in maintaining a professional yet comfortable attitude
*Customer Service and sales experience with training class.
Administrative Procedures:
Excel, Word and Power point. Filling documents, answering phone calls and scheduling. Customer service and sales experience. HIPPA-Health Law Concepts and Confidentiality, Banquet server Experience.
Bilingual
* English and Spanish spoken and written fluently
Education
Southwest Florida Community College of Avon Park FL - Nursing RN
FMU Florida Metropolitan University- Management /Marketing
Dr. Phillips High School
Experience
Florida Joint & Spine Institute, Lake Wales FL Jan/2016 - May/2016
Medical Front Desk and Phone Operator
* Greet callers in a friendly manner and transfer to proper location
* Answer callers’questions if possible to avoid contacting off-duty staff
* Schedule cancel or confirm appointments during closed office hours
* Take messages and record calls, Operate switchboard and paging service efficiently
* Perform clerical duties when phone lines are not busy such as copying faxing emailing etc
* Ensured the privacy and confidentiality of all messages and information released or given
Advance Foot Care, Haines City FL Oct/2014 - Nov/2015
Medical Front Desk
* Greet and check-in patients, and collect personal, medical, and insurance information.
* Schedule, reschedule, and verify patient appointments; schedule appointments with secondary care providers.
* Coordinate physician schedules and maintain patient flow by communicating patient arrivals or delays.
* Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
* Manage office and medical supply inventories; receive deliveries and organize supplies in stockrooms and exam rooms.
Westgate River Ranch, River Ranch FL Jun/2014 - Sep/2014
Banquet Server
* Greet guests as they arrive in the banquet hall
* Serve drinks and take orders
* Explain menu items and food content
* Explain daily specials
* Ensure consistency in preparation and presentation of food items
* Present checks and take cash
* Maintain kitchen sanitation and cleanliness
* Served multiple roles during a planned shift with necessary changing uniforms from houseman to server as needed
* Physically set-up and broke-down all meeting rooms and food functions in accordance with delegation Suites’ standards of quality
* Communicates and followed instructions from Managers and Supervisors
Walmart, Lake Wales FL Mar/2013 - May/2014
Cashier
* Customer Service Sales
* Stock merchandise
* Cashier/ register open & closed procedures
Metro PCS Sales Agent, Haines City FL Jul/2011 - Feb/2013
Sales Agent
* Customer service and sales.
* Cashier, answering phone calls, paperwork.
* Inventories and merchandise orders.
Xtreme Care Rehabilitation Center Inc, Cape Coral, FLDec/ 2008- Jul/2011
Office Manager- Medical Coder/Billing- Front Desk
* Reviewed patient medical records for completeness, accuracy and regulatory compliance
* Retrieved patient medical records for physicians, technicians, staff
* Protected the security of medical records to ensure confidentiality.
* Planned, developed, maintained and operated a variety of health record indexes and storage and retrieval systems to collect, classify, store and analyze information.
* Computer entry of demographics, history and extent diagnostic procedures and treatment
* Compiled and maintained patients' medical records to document condition and treatment, providing data for research, cost control and care improvement
* Handled patient admission, discharge forms
* Assigned the patient to diagnosis-related groups using appropriate computer software
*Released information to individuals, agencies in compliance with appropriate regulations.
Latin Diagnostic Rehabilitation Center Inc, Cape Coral FL Jun/2003 - Dec /2008
Medical Records Clerk / Receptionist
* Front desk support: greeted and directed clients, external staff needing assistance to
Appropriate personnel.
* Pulled medical records for patient appointments.
* Analyzed medical records to ensure all required documentation are in the chart for the use of attending physicians or other staff.
* Process requests for Release of Information.
* Answered customer phone calls; routed calls to appropriate clinic personnel.
* Sequenced diagnosis/procedures for the outpatient medical records according to coding guidelines.
* Entered data for billing purposes.
* Updated policy and procedure manuals.
* Organized patients record as per the causes and dates.
* Maintained the list of patients on daily basis.
* Ensured all required information is included in medical report.
Certifications
* Customer Service and sales training classes.
* OSHA and HIPAA training through entire program.
Reference available upon request.
Contact this candidate