EVP/COO, Operations, Vice President, Director, Regional VP

Keith D. Barcia

***** **** ****** *****, *** Diego, CA 92131

Home 858-***-****, *********@*****.***

Professional Summary

Seeking a mutually rewarding professional affiliation in which I may apply and expand my present expertise in Management, Operations, Finance and Systems. Ideal position will offer a challenge and advancement opportunities commensurate with proven abilities. Career executive with over thirty years of experience in management positions of increasing responsibility. Most recently, EVP/COO for an established, private software development company focusing on permission logic and queue elimination for hundreds of diverse clients throughout the U.S, Canada, and Mexico.

Experience

iParq/iNET Inc.

May 2011 - Current

Executive Vice President/COO

Developed internal controls and processes to streamline operations, leverage programmatic opportunities, and expand current verticals to horizontal markets. Oversight includes Project Management, Operations, Client Services, Customer Service, Accounting, Sales and Human Resources.

Achieved year over year business growth of 38% vs. increase in infrastructure expense of 12%.

Implemented IVR for inbound call and payment processing; developed performance metrics for Sales, Operations (Support), and Development groups; streamlined internal business channels to improve response time and execution.

Expert user/beta participant of Plan.io project management software; http://plan.io/en/.

Ace Parking Management, Inc.

August 2005 – May 2011

Vice President, Internal Audit and Revenue Control

Manage Internal Audit program for 400+ locations, ranging from Airports, Arenas, Hotels, and Commercial properties, throughout the United States. Manage Audit team of managers and field auditors ranging from 16 – 37 members.

Provide guidance for all internal and external business processes to ensure a successful, proactive approach that has achieved an average 15% increase in revenue collected for Ace Parking and our clients, while experiencing a 10 – 15% annual company growth.

Developed or revised all policies and procedures for Operational Revenue Controls, Internal Company Best Practices, and RFP content. Member of all Senior Committee task force’s responsible for company future direction.

Implemented Internal Audit reporting to measure compliance for all aspects of the business, providing a proactive approach to revenue loss control, as well as, identifying non-performing management staff. Improved compliance by 12 basis points since program implementation.

Established proactive culture of Loss Prevention to minimize employee theft opportunities and successfully prosecuted 100% of all embezzlement cases submitted to District Attorney’s office in multiple jurisdictions throughout the U.S.

Robinsons*May

1999 – August 2005

Director, Shortage Control

Responsible for development and execution of compliance audits and supplemental training programs for 76 stores and 3 Distribution Centers; located in five western states for a $2.5 billion Division of May Department Stores. Efforts reduced annual shrink from 3.5% to 1.6%.

Supervised, developed and appraised nine Executives responsible for enforcement of Corporate Shortage policies.

Prepared and maintained annual operating and capital expense budgets.

Recognized by May Department Stores as Shortage Control/Loss Prevention Executive of the Year, 1999, as well as, Executive of the Spring 1999 season.

Robinsons*May

1993 - 1999

Manager, Shortage Control – Inventory, Financial Systems, Distribution Center Quality Control

Developed and implemented scanned inventory program resulting in $1.2 million savings. Responsible for planning, execution, and Gross Margin.

Implemented financial systems audit procedures to identify shortage risks and recommend additional operational efficiencies. Ongoing program resulted in $250.0 annual recoveries.

Designed and installed May Department Stores’ first Radio Frequency Scanning technology in stores and Distribution Centers, automating price marking and transfer manifesting. Successful implementation and training programs resulted in $1.1 million savings.

Developed and implemented comprehensive D.C. Quality Control program identifying receiving and processing errors, and operational inefficiencies. Ongoing program resulted in $500.0 annual savings.

J.W. Robinsons

1992 - 1993

Senior Analyst, Profit Improvement Committee

Developed and implemented expense savings programs and proposals based on analysis of Corporate financial, operational, and technical controls. Presented proposals for Senior Management Committee review.

Expense reduction programs achieved annual savings of $1.3 million.

MAY Department Stores: J.W.Robinsons, The May Co., Meier & Frank, and Goldwaters Credit Center Operations

1987 - 1992

Corporate Credit Senior Manager - Customer Relations, Credit Systems and Operations

Established MAY Department Stores’ first Regional Credit Center servicing both May Company and J.W. Robinson’s customers. Supervised a team of Managers, Supervisors and 150+ customer service agents responsible for resolving 2.5 million annual calls and inquiries.

Designed and installed first Voice Response System approved by MAY Department stores. Successful implementation resulted in annual expense reduction of $1.0 million and improved call performance.

Developed and implemented all internal credit policies, procedures, operating expense plans, and performance reporting for J.W. Robinson’s Department Stores. Programs encompassed media retention, billing adjustments, Furniture and Credit Customer Service, as well as, defining acceptable service standards.

Cal Poly Pomona, Associated Students Inc.

1983 - 1987

Student Manager, University Union

Managed and marketed University Union Game Room while investigating additional income resources for the university. Established a Ticketron outlet, key making service, as well as, installing the first campus satellite system used for university teleconferences and entertainment.

M. Fortunoff’s Inc. Westbury NY

1978 - 1982

Supervisor

Responsible for warehouse personnel supervision and training, shipping, receiving, inventory control, and grand opening of the New Jersey store.

Education

Cal Poly Pomona & UCLA Extension

1983 - 1986

Mechanical Engineering, Minor: Engineering Management

Advanced Management Theory and Policy; Principles of Biotechnology

Nassau Community Jr. College Garden City NY

1981 - 1983

A.S. Engineering Science

References

Excellent personal and professional references, as well as, salary history available upon request. For the most recent personal and professional endorsements, refer to my LinkedIn profile at: http://www.linkedin.com/pub/keith-barcia/5/726/284/

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