Project Management & QA

Mark Alban

Pacifica, CA ***** 415-***-**** *********@*****.*** www.linkedin.com/in/markalban

Web & Mobile Producer QA

SUMMARY OF QUALIFICATIONS

6+ years of game industry experience.

2+ years of Producer/Project Management experience in the game industry.

3+ years of IT Project Management experience in the Video-on-Demand industry.

Experience in Agile & Waterfall development methodologies.

Production/Project Management on Internal Development teams as well as External Teams.

Current Industry experience in SVN, HTML, JIRA, Confluence, Google Docs, Adobe Creative Suite, MS Office Suite.

PROFESSIONAL EXPERIENCE

RockYou Inc, San Francisco, CA

Producer 05/2015-12/2015

Executed Agile methodology working in 2 week Sprints with game teams

Led daily scrum as project lead where we created pipelines using JIRA, made sure we were on track for each Sprint and handled any blockers

Worked with Art, UI/UX, Developers, Designers, CS & QA to make sure there were no issues or blockers and made sure we were all on the same page at all times

Setup monthly Gold sales which increased monthly revenue by 15%

Maintained a 17% Click Through Rate with TEAK by managing virals and notifications in Facebook

Committed & merged data changes using SVN, compiled end of day reports, prepared for code freeze, branch cutting & deploy. Analyzed Dashboards post-launch

Sr. QA Analyst 03/2014-05/2015

Owned 4 games and acclimated each to RockYou QA standards

Transitioned QA process for RockYou Poker, Mall World & Fashion Designer to outsourced teams

Created a QA Wiki Knowledgebase for company

Cleaned up JIRA queues across all projects and lowered customer complaints by 25% from bugs

Teams:

Producer: Words of Wonder (WoW), PurePlay Poker (PP)

Sr. QA Analyst: Gardens of Time (GoT), Mall World (MW), Fashion Designer (FD), RockYou Poker (RYP)

Zynga, San Francisco, CA

Associate Producer 02/2013-02/2014

Executed Agile methodology in driving a team of talented individuals to successfully integrate user retaining features in short development cycles

Led daily scrums to identify and resolve potential feature blockers for the Development team and communicate progress between Seattle and Victoria teams

Worked with key reports (Product Managers, Developers, Producers and QA) to create an organizational structure, process and project plan that allowed the team to produce high quality work efficiently on time

Managed information and process flow from design to engineers in order to meet deadlines, prioritize efforts on key features, and ensure the implementation met specifications

Served as a liaison between ALL mobile game teams (Leads, Producers, Product Managers and Developers) for game integrations

Managed off-shore QA team in India assuring all in-house developed features and integrations are fully tested prior to release

Submitted daily and weekly reports

CS QA Analyst 08/2011-02/2013

Managed bridge and served as point of contact between CS, Community, QA and outsourced teams

Respond, Reproduce, Test, Resolve and Close all issues reported from forums

Compiled Community Top Issues, Daily and Weekly Reports for QA

Created a dedicated communication channel for Community CS QA issues

Managed LIVE Bug Queue in a JIRA project and managed outstanding issues across multiple game teams

Quality Assurance Engineer II 02/2011-08/2011

Worked in direct contact with Developers, Project Managers, Producers, Community Specialists, Customer Service leads and QA leads

Identified defects by paying close attention to quality, entertainment, visual appeal, sound, design, user satisfaction, and overall product functionality

Updated and modified test scripts

Teams:

Associate Producer: Office of Strategic Services (OSS), ZAP (Zynga Ad Platform)

CS QA Analyst: CityVille, ChefVille

Quality Assurance Engineer II: CityVille

Cubik Media, San Francisco, CA

IT Project Manager/Systems Engineer 09/2006-09/2010

Ensured stability, integrity and efficient operation of systems that supported core functions

Monitored, maintained and supported all networked software and associated operating systems

Built User machines for new hires, tested USB and wireless device software on Windows, updated all software and servers and also serve as a recommender for new technology and hardware

Interfaced with the Owner, GM, Production Marketing, QA, Programming, Technical Operations in response to escalations in an effort to insure high customer and user satisfaction

Electronic Arts, Redwood Shores, CA

QA Tester 06/2004-04/2005

Launched Titles:

Oddworld: Stranger's Wrath, Lord of the Rings: The Third Age, Battlefield 2

EDUCATION

San Francisco State University, SF CA B.S. Business Administration Information Systems

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