Customer Service Administrative Assistant

Gloria Cutter

*** ****** ****** • Sparta, MI • **345

PHONE: 616-***-**** EMAIL: ************@*****.***

Profile Highly motivated professional with an extensive background in payroll and office administration. Highlights of qualifications include the following:

Exceptional human relations skills

Excellent MS Office Skills including Word,

Excel and Outlook

Knowledge of SharePoint intranet including

creating and adding documents

Ability to execute multiple projects at the same time

Proven ability to analyze, prioritize and plan

Exceptional written and oral communication

skills

Experience Meritage Hospitality Group Grand Rapids, MI Payroll Specialist 09/2006 Present

Process payroll for Wendy’s franchises in four separate states timely and error free

Update employee information and compile reports with RTI, a Wendy’s enterprise system

Integrate hours from RTI into Great Plains accounting software, process changes and balance hours for all four locations and entities

Enter changes to employee information through Great Plains including direct deposit changes, federal state and local tax exemption changes, address changes and rate & position changes

Verify Social Security numbers using E-Verify for all Georgia locations

Enter and process Friend of the Court payments through Meritage’s bank

Upload and manage Pay cards (Global Cash Card) for all locations through the pay card website

Compile and send new-hire reports for all five entities via the state websites

Train operations managers on RTI program including Time clock changes, assisting with new hires, and other various changes

Renaissance Recovery Solutions Grand Rapids, MI

Accounting and Payroll Specialist

10/2005 09/2006

Processed Accounts receivable including verifying vehicle pickup and delivery including approving invoices

Entered payroll through PayChex system including verifying hours, deductions, Friend of the Court pay- ments and Garnishments

Lakeland Electrical Services Comstock Park, MI

Administrative Assistant & Payroll Specialist 09/2003 06/2005

Verify and calculate hours from timecards

Process payroll through ComputerEase software and transmit to Dominion Payroll Service

Provided Customer Service to external customers including receiving calls and dispatching to appropriate service agents

Process accounts receivables through job costing reporting for major accounts and bill accordingly and verify timely payments

Process timely vendor payments through accounts payables

Prepare daily reports using MS Excel

IT administration and purchasing of new computer system, delivery, setup and support Dominion Systems Grand Rapids, MI

Payroll Processor * Customer Service Specialist 11/2002 09/2003

Efficiently received, keyed-in and verified payroll though call-in, fax and email

Accurately processed payroll for multiple clients weekly including generating reports and printing checks

Used MS Office to obtain and compile data for various projects outside of payroll

Managed and filed multi-state tax forms including Federal 941 payments and State and Local Tax payments Keystone Automotive Industries Grand Rapids, MI

Administrative Assistant (Temporary Assignment) 04/2002 08/2002

Customer Service including receptionist duties and task management for employees

Processed receivables

Prepared reports and sales materials

Daily sorting and distributing of inter-office mail for multiple locations Byrne Electrical Specialists Rockford, MI

Human Resources Specialist 10/1999 02/2002

Verify and Process payroll

Benefit Administration for new employees health insurance including keeping track of eligibility dates

Employee Advocate for employee relations, report to management

Manage employee files including evaluations, write-ups, workers compensation and disability claims

Chairperson of Wellness Committee and member of Safety Committee and Events Committee A.M. Shapiro Packaging Grand Rapids, MI

Office Manager 03/1993 09/1999

Manage busy, multi-line phone system

Process monthly and quarterly trial balance for General Ledger

Create budget for financial planning and banking transitions

Process payroll including processing of sales commissions, hourly payroll and tax administration

Benefits administration including year end renewal and vendor selection

Point of contact for vendors, customers, purchasing and sales

Managed shipments throughout US, Canada, Mexico and China including preparing BOL’s and customs paperwork.

Implemented new PC System including Great Plains, MS Office and EDI System

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