Customer Service Representative
Resume:
Jolanta Lila LeCompte
Katy, Texas 77449
****.********@*****.***
OBJECTIVE
Productive, efficient professional seeking challenging position as a Customer Service Representative/Technical Specialist I.
EXPERIENCE
October 2011 - April 2016
Toshiba International Corp.
Customer Service/Technical Specialist I
Provided service to the customers and company sales force with an intense focus on customer satisfaction. Used leadership skills and product knowledge to maintain profitability of equipment orders. Conducted direct customer negotiations to resolve price, terms and conditions of an order. Processed orders. Guided customers through issues providing positive resolutions. Worked as a Technical Specialist I in Motor Marketing Department providing technical support/documentation on purchased equipment.
July 2004 - October 2010
Foxconn EMS
PCB Designer
Cut company electronics components purchasing budget by 15% by effective cost research. Designed computer Server Hardware System boards to IPC electronics standards for Fortune 500 Company using Cadence Allegro CAD Software.
February 2003 - June 2004
ACD Design Service
PCB Designer
Effectively designed and managed projects which resulted in a 100% timely delivery to customers.
April 1997 - November 2002
QC Graphics, Inc.
Jr. PCB Designer
Consolidated computer system boards layout functions while maintaining efficiency levels by identifying redundancies, reassigning staff, and reorganizing workloads.
Computer Skills
Oracle, Microsoft Office - Word, Excel, PowerPoint, AGILE - Product Lifecycle Management System, Safeguard Accounting, Cadence Allegro CAD, BaaN Document Management System.
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