Manager Customer Service
Resume:
Scott Licklider
OBJECTIVE
To be a part of a team oriented organization, which promotes the highest quality standards and is the benchmark in their industry.
EDUCATION
A .S. Blinn Jr College. Blinn Texas.
5 9 semester hours Brazoria College. Brazoria Texas.
2 4 Hours ASTM Heat Treating and Metallurgical training from Rice University. (Houston Texas)
A merican Society of Metals, Metallurgy for the non metallurgist, Basic Heat Treatment of Steels.
1 year accelerated management leadership training. Lindberg Heat Treating 1996 1997.
4 0 Hours Auditor certification, .University of Houston Clear Lake.
H igh School Graduate Belton High 1978. Belton Texas. PROFESSIONAL EXPERIENCE
I have 28 years experience in the Heat Treating Industry, 23 years operational management experience and 5 years Sales Management experience. National Heat Treat, H ouston Texas Sales Manger (2014 2015) FPM Heat Treating, Milwaukee, General Manager (2008 2013) FPM Heat Treating, M ilwaukee Sales Manager (2006 2008) Bodycote New Berlin, P lant Manager ( 2003 2005)
Bodycote Minneapolis, P lant Manager (2001 2003)
Lindberg Heat Treating / Bodycote Melrose Park, Business Unit Manager (1999 2001) Lindberg Heat Treating Houston Texas, Plant Manager (1995 1999) Lindberg Heat Treating Houston Texas, Working Foreman / Leadman (1991 1995) Lindberg Heat Treating H ouston Texas, Heat Treater (1989 1991) Lindberg Heat Treating Houston Texas, Heat Treater Helper (1988 1989) J&B Construction, Houston Texas, Drywall Construction. United States Air Force, Turbo Jet Mechanic.
1
Career Experience
National Heat Treat Business Development Manager
Responsibilities
Full PLC responsibility. Budgetary development and management. Initiating, reporting and managing business plan.
Develop and manage capitol projects
Head New Business development
Identify new business opportunities develop strategies for securing new business. Identify and develop new process opportunities.
General Manager FPM Heat Treating Milwaukee
Responsibilities
Full PLC responsibility. Budgetary development and management. Initiating, reporting and managing business plan.
Develop and Manage Capitol projects
Oversee Quality system
Head New Business development
Manage and oversee 75,000 sq ft Heat Treating facility Direct and support 47 full time and 21 part time employees. Sales Manager FPM Heat Treating Milwaukee
Responsibilities:
New Accounts Sales Development
Identify new business opportunities develop strategies for securing new business. Identify and develop new process opportunities.
Account manager Rexnord Chain Division. ( Schedule Production, 1s t point customer contact)
Account manager Raybestos Products. . ( Schedule Production, 1 st point customer contact)
Plant Manager Bodycote New Berlin WI
Responsibilities:
Responsibilities included the day to day plant operations. Scheduling of production employees.
Schedule all production processing.
Expediting.
Supervised the Maintenance department for a period of 6 months. Customer service.
Supplier coordination.
Debit resolution.
2
Plant Manager Bodycote Minneapolis
Responsibilities:
Responsibilities included the day to day plant operations. Scheduling of production employees.
Scheduling all production processing and equipment. Supervise Maintenance.
Customer service./ Expediting
Quotations.
Supplier coordination.
Business Unit Manager Melrose Park IL
Responsibilities:
Business Unit manager of the Atmosphere, Nitride departments. Complete responsibility for:
Scheduling all equipment
Schedule all production staffing
Customer Service
Inside sales and new business development.
Quotations
Maintenance management.
Debit resolution.
Plant Manager Lindberg Houston
Responsibilities:
Responsibilities included the day to day plant operations. Scheduling of production employees.
Scheduling all production processing
Expediting.
Supervise Maintenance.
Customer service.
Quotations.
Supplier coordination.
Working Foreman / Leadman
Responsibilities:
Scheduling of Atmosphere and Open Fire equipment.
Supervise Heat Treaters on 2n d
and 3r d
shift.
Operate all equipment as needed.
3
Heat Treater A / Furnace operator
Responsibilities:
Operation of both open fire and, atmosphere furnaces. Supervise General Laborer’s on shift.
General Laborer
Responsibilities:
Load and unload Grids and baskets for processing.
Mask parts prior to Case Hardening or Nitriding.
General housekeeping.
4
Process and Equipment Experience
Process experience
Neutral Hardening. Lindure (FNC)
Carburizing Oxycote (FNC Black)
Carbo Nitriding Melonite
Gas Nitriding Neutral Salt
Vacuum Processing
Equipment
Batch Gantry
Continues Pusher Neutral Salt (Automated as well as Manual) Pit (Carb and Neutral) Car Bottom
Pit (Nitride) Continues Roller Hearth
Vacuum Continues Belt Cast Link and Mess
Press Quench
5
Career Accomplishments
During my career I have developed and demonstrated the skills necessary to develop new business and opportunities for all of the locations I have been responsible for managing. As plant manager of Lindberg Houston I was part of a team that succeeded in recovering a facility that was on the brink of closure, to a facility that had an earnings performance of 17% sustained over a three year period. Average annual sales $4.5mm
As business unit manager of Lindberg Melrose Park, my department reported 4% growth over the two year period from 1999 2001. Average total sales $11mm
My responsibilities during my management of Bodycote Minneapolis were assisting in accessing the viability of the location. The determination was made to close the facility. My responsibility became to develop and exit strategy that would allow scheduled staff and production reductions, assist in regulatory resolutions and the ultimate closure of the plant. I have had extensive customer contact both as part of my management responsibilities as well as during my sales career.
I participate in the Lindberg Heat Treating Accelerated Leadership Program. This program is a one year training program that is designed to develop new managers within the Heat Treating industry. Skills learned during the training include,
Budget Development
Quality System Management
Production Scheduling
JIT Processing
Kan Ban Systems
Boeing 5S
Project Management
Time Management.
I have been a leader and a team member in, APQP, FMEA, Control Planning and the implementation and administration of ISO, QS, ISO 2000, The LQS, BQS, and now the BMS. 6
References
Available upon request.
Contact information
Address
9831 Shell Rock Road
Laporte Texas 77571
Home Phone Number
7
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