Executive Administrative Assistant

J a n i n e M e n d o z a *

Janine Mendoza

Laveen, AZ 85339

Website: www.linkedin.com/pub/janine-mendoza/51/955/66b Professional Skills

Accounting: Collections, Account

Payable/ Receivable

Intermediate skills in Microsoft Office

(Word, Excel, PowerPoint, Publisher,

Note, etc.,)

Intermediate skills with 8 + years’

experience with QuickBooks Pro and

Premier.

Filing/Editing

Typing (55+ wpm)

General Office Procedures

Telephone/ Internet Communication

and troubleshooting skills

Scheduler: Medical appointments and

patient pickups.

10+ years of Customer Service

4 years Inbound and Outbound call

center experience

Auto CADD 2005

Adobe Illustrator and Photoshop

CS2/CS3

Experience

Fortech Energy Inc. Executive Administrative Assistant/HR. Tempe, AZ 07/14-Present

Support CEO on a daily basis as required: Coordinate meetings, conference calls, and in-person appointments as directed and communicate meeting details to all participants through appropriate communication channels.

Edit presentations, brochures, and generate graphics for visual engagement.

Responsible for all aspects of Accounting (Payables, Receivables, Time sheets, etc.) and post/maintain the transactions in QuickBooks. Oversees budget tracking, day-to-day budget management and prepared expense reports in Excel.

Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.

Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

Maintains data entry requirements by following data program techniques and procedures.

Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

Tests customer and account system changes and upgrades by inputting new data; reviewing output.

Secures information by completing data base backups.

Maintains operations by following policies and procedures; reporting needed changes.

Office manager: Oversees daily office operations.

Maintains customer confidence and protects operations by keeping information confidential.

Oversee in all aspects of Human Resources as needed. Manages team of over 25 consultants and independents contractors. Principled with and sustained company’s confidential materials.

Leads in candidate search and job placement for the company’s open employment.

Resourcefully works independently in a fast-paced environment. As well as a strong commitment to team work; the ability to contribute expertise and follow leadership directions at appropriate times

Performs Marketing, Lead generation and Pre-sales functions as required. Maintains department databases and mailing lists.

EDMC (Education Management Corporation) National Admissions Representative Phoenix, AZ 02/14-06/14

Appropriately service outbound and inbound prospective student calls to determine level of interest and need.

Determines appropriateness of candidates for admissions based upon careers goal compatibility.

Schedules campus visits for prospective student, and conducted follow up calls.

Achieved daily, weekly and monthly key performance indicator metrics.

Worked with outside clients (potential students and their parents), staff and faculty. Accurately and completely explain educational programs, expected outcomes, student’s services, and financial consideration to students, parents, and educators.

Synergy Solutions (ShutterFly) Customer Service Representative Scottsdale, AZ 10/13-02/14

Respond and resolve in/outbound customer service inquires and issues via telephone, and email.

Follow-up with customers regarding outstanding order issues, including customer submitted photos, personalized text and order detail information.

Inbound customer service: Assisted with site issues, site troubleshooting, and billing issues.

Listen attentively to customer needs and concerns; demonstrate empathy.

Effectively transferred misdirected customer requests to an appropriate party

Place, track and close orders through order fulfillment system. J a n i n e M e n d o z a 2

Kambrian Corp. IT Operations Manager West Covina, CA 06/12-10/12

Technician dispatching: Grew technical services business by increasing number of technician dispatch tickets

Established excellent relationships with customers and grew customer satisfaction by being responsive and responsible

Built excellent relationships with technicians and help ensure their availability

Track and document accurately in QuickBooks of jobs, material used, and billable hours for the technicians

Inside Sales: Grew revenues and margins for resale of IT products (hardware, software)

Respond to RFQ/RFP (requests for quotes, proposals) from customers timely and with attention to details by due dates; follow-up; close; analyze bid results

Source products from IT manufacturers and distributors and obtain quotes; AR (Accounts Receivable) functions: facilitate process payments to vendors

Ensure on-time drop-shipments from distributors; AP (Accounts Payable): ensure accurate invoicing and prompt payment from customers

Maintained customer relationship: did up-sell and cross-sell to existing customers as well as new customers.

Use salesforce.com (CRM tool) to track history, sales process, and planning AN Company Manager/Administrative Assistant South El Monte, CA 01/07-06/12

Developed ability to work in a fast-paced atmosphere

Operated silk screen hand press

Managed quality control on production floor: Checks paper sheet size/type etc…, and verify materials required.

Managed cash and check transactions as well as negotiated payment arrangements.

Maintained excellent customer relations and developed customer networking

Made invoices and input bills into QuickBooks Pro

Provided customers over the phone quotations and also created official quotations on QuickBooks Pro

Diplomatically resolved customer’s complaints on as-needed basis, as well made decisions with no supervision

Motivated and supervised 14+ employees on daily basis: Inspect press sheet and identify order types and communicate with side Cutter Operators.

Delegated responsibilities to employees to meet company’s expectations

Effectively developed telephone communication skills and consistently met quotas

Managed all customers and vendors accounts, as well as maintaining a good business relationship

Professionally managed and followed up with collections; Email, phone calls, mailing, etc...

Completed and maintain all required paperwork, records, documents, etc…

Provided guidance, advice, and strategy to customers on customers design for spot UV costing and die cutting files.

Reported any and all workplace hazards, all work related injuries, illnesses, and/or near misses.

Supervised customers press checks for UV coating, spot UV coating and Die cutting. Obtained approval of set up and run product when indicated by customer.

Phoenix Diagnostic Imaging Scheduler/ Receptionist Glendale, AZ 11/09-1/10

The front desk: Answers phones and handles calls in an efficient and friendly manner, greeting, registering patients scheduled for imaging services; registers demographic information and scheduling appointments.

Billing/Collections: Updating contact and insurance information, registers and processes patients co-pays and other financial transactions.

Confirming scheduled appointments and facilitating communication between patients and medical staff.

Checks all exams for pre-certification with patient’s insurance company

Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies

Acts as liaison between technologists and the patients waiting for exams

Follows up on any unread exams

Maintains an up-to-date and accurate database on all current and potential referring physicians

Accurately maintains patient records within patient database

Maintains front office lobby area; straightens magazines, organizes coffee supplies and assists with general office clean up

Maintains supply of patient information sheets

Education

Mt. San Antonio College Business Management Walnut, CA 01/08 - 01/09 ITT Technical Institute Computer Science San Dimas, CA 09/05 - 04/07 References Available Upon Request

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