Customer Service Sales

Maria Del Carmen De Platon

** ***** ****, ***** **. 34480 352-***-**** *******@*****.***

Summary

Customer Service Professional with 25 years of solid experience, with proven record of performance excellence. Focused to ensure superior customer satisfaction to contribute to company productivity and success.

Highlights

Proactive

Proficient

Integrity

Quality Performance

Education

Abdon Calderon High School 1978 Guayaquil - Ecuador

Colegio de la Inmaculada College - Physics & Mathematics 1984 Guayaquil - Ecuador

American Computing School Computer Programming Language 1985 Guayaquil - Ecuador

Bolivariano School - University International Tourism 1987 Guayaquil - Ecuador

Escuela Diplomatica Madrid Master Diplomacy and International Relations 1989 Madrid - Spain

Experience

Winn-Dixie April 2015 - Present Belleview, FL

Customer Service Cashier. Grocery Store and liquor Store.

British Airways- LAX March 2006 - April 2014 Los Angeles, CA.

Customer Service Premium Team

Airline Airport Operations, flight arrival and departure. Became part of the Customer Service Premium Team dedicated to not only serve high yield customers, first and business class, but to also empower the rest to the team to deliver and maintain high level of Customer Service. Ticketing Sales and Sales reports (cash handling).

JHP structure CO. October 2006 - April 2014 Lawndale, CA

Co-Owner. My husband after many years working in the construction field was able to establish his own construction company as a GC license B. I was helping him, as a co-owner, to supervise the office on all aspect of the business. From putting contracts together, estimates, obtain plans (blue prints) and permits required, schedule inspections, sub-contractors, materials purchase, change of orders, liens and lien releases, schedules of project progress, until completion of the project.

Secure Freight Systems March 2005 - October 2005 Inglewood, CA.

Cargo Import Export Assistance Manager.

Responsible for assisting on follow up, complete file every shipment record of every company client of their inbound/outbound shipments in and out of LAX, and to maintain communication lines open for future business.

Mercury Air Cargo August 2004 - February 2005 Los Angeles, CA.

Cargo Import Customer Service Representative.

Responsible for maintain updated and accurate information to companies and clients of the status of their inbound shipment from all over the world into LAX, so they can claim them upon arrival without any delays or inconveniences.

Continental Airlines January 1991 - February 1999 Guayaquil, Ecuador.

Airport Operations Manager.

Responsible for the Airline Airport Operation (aircraft and passenger, arrival and departure). Airline representative to the local airport authority for regulations compliance and business affairs. Accountable for delivering high level of product and leadership support to representatives and clients. Achieved good and safe business operation record and productivity.

Iberia Airlines August 1986 - November 1989 Madrid, Spain.

Reservations and Airport Operations Agent.

Responsible for Passengers Reservations Bookings and Ticket sales (cash handling). Airport flight operations departure and arrival, check-in passengers for flight and meeting assist passengers for flight arrival.

Achievements

Notary Public

California Secretary of State

2008 & 2013

Los Angeles, CA.

DDI -Targeted Selection Interviewer

Continental Airlines HR Development Program

1996

Houston TX.

COVEY Leadership Center Inc. - Seven habits of highly effective people.

Continental Airlines HR Development Program

1996

Houston TX.

HR Development Continental Airlines - Creating a winning work environment

Continental Airlines HR Development Program

1996

Houston TX.

Skills

Computer Literacy

Mathematical

Bilingual: English and Spanish

Cross-functional

Self-driven

Maria D. De Platon

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