Customer Service Data Entry
Resume:
LAURA M. SCOTT
**** ******* *****, ***** *****, LA 70811
*************@*****.***
Objective:
I’m seeking an opportunity to utilize my education and organizational skills in an office environment.
Skills:
•Experience with medical healthcare reimbursement procedures
•Proficient with Microsoft Word, Access, Excel, Powerpoint, & Outlook
•Typing skills: +40wpm /10 Key
•Excellent customer service skills
•Advanced in alphabetizing/filing and updating records
•Skilled creating spreadsheets
•Mail duties
•Daily planning, organizing and implementation of projects
•Experienced in office procedures
•Proficient in using office equipment
•Team player
•Knowledgeable of legal issues in medical healthcare reimbursement
•One to two years of data entry experience
Experience:
Office of Group Benefits
Customer Service Representative/Data Entry/Indexing
Oct 2014-Jan 2015
•Assisting state retirees and active employees with and without Medicare choose the new 2015 health insurance plans in a call center environment using headphone set & computer.
•Properly verifying/indexing using data entry plan members demographic and health insurance information in IBM FileNet system.
Our Lady of the Lake Physician’s Group: Baton Rouge, LA
Externship
January 2013-March 2013
•Assigned accurate medical codes to Pediatric Emergency cases
•Pulled medical records
•Worked through Cerner and Epic software programs to find the right documentation and
•HCFA’S
Louisiana Workforce Commission: Baton Rouge, LA
Data Entry
July 2013 -November 2013
•Arranging incoming/outgoing mail
•Keying/Indexing in Data Entry of Employment Claims using iEditor software in the Louisiana Workforce Commission Database System
Baton Rouge Community College: Baton Rouge, LA
Enrollment Services
November 2008-June 2010
•Filed, updated, and alphabetized records
•Copy, shredded, paper clipped, and stapled records
•Mailed documents
•Provided excellent customer service
Education:
Virginia College: Baton Rouge, LA
Associate of Science degree: Healthcare Reimbursement
March 2013
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