MANUEL R. BURROLA

**** *. ***** **** **., Santa Ana, CA. 92704 714-***-**** acu5oo@r.postjobfree.com

EXPERIENCE

**/**/****–05/20/2016 LRES/AppleOne Orange, CA

Appraisal Processor

Review appraisal for completeness, photo quality, and accuracy

Contact vendors daily to resolve any issues preventing the appraisal from being completed

Contact client to request access and procedure information

Document vendor issues to ensure clients and Operations teams have enough info to proceed.

01/2015 – 07/2015 MEDXM Santa Ana, CA.

Medical Services Appointment Setter

Contact healthcare members to schedule in home health assessments per healthcare provider.

Record customer responses in a computer system.

Collect qualitative feedback from members.

06/2014 – 12/2014 Ansafone Communications/AppleOne Santa Ana, CA.

Inbound Calls Customer Service

Cancel or upgrade accounts.

Resolve customer complaints via phone, email, or social media.

Use telephones to reach out to customers and verify account information.

11/2013 – 06/2014 Monarch Home Sales Huntington Beach, CA.

Office Manager

Light bookkeeping utilizing QuickBooks along with some accounts receivable and accounts payable.

Provide administrative support by preparing and editing communications and coordinating meetings.

Onboard new employees via Telepayroll system and light HR function.

Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement.

06/2010 – 10/2013 United Realty Group Vista, CA

Realtor

Rent, buy, or sell property.

Schedule real estate closings.

Accompany buyers during visits.

03/2007 – 06/2010 Absolute Advantage Realty Beaumont, CA

Realtor

Order and track BPO's assignments in accordance with timelines and client expectations.

Act as point-of-contact for all pre-marketing and eviction issues.

Provide information on REO property inquiries.

Word/Excel/PowerPoint/Outlook/Quickbooks

Internet Research/PC or MAC

Bi-lingual, Spanish

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