Customer Service Manager
Resume:
GINA SMITH
Savannah, GA ****6
912-***-**** (home) 912-***-****(cell)
**************@*****.***
Dear Sir or Madam:
Enclosed please find a current resume in support of my application for a position with your company. After a 2-year hiatus to care for my family, I am looking for a career change and am interested in obtaining a position in the Information Technology or Management arena. Being a highly motivated self-starter, I am not afraid of hard work, and will work hard to succeed.
I am a pleasant, reliable, easy-going individual who is willing to learn new methods and who has several years’ experience as an office manager, bookkeeper and customer service representative. My attributes and strengths include the following:
Outstanding communication and problem solving skills
Creative and resourceful in generating new ideas
Extremely well organized following through to the last detail
Take creative approach to all assignments with innovative results
Proficient with MS Word, Excel, Publisher, Windows, Adobe Photoshop, Illustrator, and QuickBooks
Experienced in data entry and accounting
Ability to consistently meet deadlines with successful results with high quality work.
Self-starter with ability to work independently within various environments and adapt to changing situations
Effective management and leadership skills - Able to train, develop and motivate a team of employees
I look with great anticipation to my future with you and I would appreciate the opportunity to discuss my qualifications. A personal interview will allow me more latitude to discuss in detail and answer any questions you may have. References will be provided upon request. If you feel that this position could benefit from my qualifications and skills, please contact me at 912-***-**** (H) or 912-***-**** (C). Sincerely,
Gina R Smith
Enclosure: Resume
GS
GINA
SMITH
132 Mills Run Drive
Savannah, GA 31326
912-***-**** (H) or 912-***-****
GS
CAREER GOALS: Resourceful and imaginative individual seeks position in Information Technology offering growth opportunity while utilizing my planning, organizational and follow- through skills.
PROFILE: Superior telephone and customer relation skills, conscientious and self-motivated. Dedicated to performing every task above and beyond what might be normally expected; Learns quickly and then works well with minimal supervision; Possess professional demeanor, able to determine customers’ needs and make viable suggestions; Maintains clear goal perspectives.
QUALIFICATIONS
Effective and creative manager, trainer and motivator with strong communication skills. Excellent organizational, planning and problem solving abilities.
Knowledgeable, hard-working professional dedicated to customer relations and service.
Ability to increase revenue.
Ability to consistently meet deadlines with successful results and high quality work.
PROFESSIONAL EXPERIENCE
2013-Present Saint Leo University – Savannah Center Adjunct Instructor- Business Department
Human Resource Management
Business, Government, Society
Introduction to Management
Introduction to Computers
International Business
2002 – Present Auto Source
General Manager
Supervise up to 10 employees including training, supervising and disciplinary actions
Process customer files
Responsible for purchasing and clerical duties
Responsible for payroll and accounting activities
Process paperwork for tags and title
Responsible for materials handling/ordering supplies and equipment
Prepared/typed letters and other correspondence, statements and other paperwork using various office equipment
GINA
SMITH
132 Mills Run Drive
Savannah, GA 31326
912-***-**** (H) or 912-***-****
GS
2001 - 2002 Barnett Finance Company
Buyer
Ran credit reports and made credit decisions
Customer Service - Always priority
Booked out automobiles
2000 - 2001 Auto Max Kia
Finance Manager
Contracted customers and collected stipulations for files
Copied and packaged deals for finance companies
Prepared daily reports for dealer principles weekly
Processed customer files for automobile purchases 1998 – 2000 Credit Cars/Cash Car Rentals
Collections/Rental Manager
Responsible for collections and achieving collection goals
Managed 3 employees
Maintained a fleet of 300 cars
Responsible for checking in/out customers
Processed payroll
Responsible for accounts payable/receivable
1997 – 1998 IJH Wachovia
Receptionist/Wire Operator
Processed buy/sell/option tickets for stock purchases
Printed/distributed daily trade reports
Printed and signed daily pay-out checks
Made daily deposits
1995 – 1997 Weston
Front Desk Manager/Night Auditor
Processed weekly schedules
Responsible for managing a crew of 6
Checked in guests
Processed payments
Balanced accounts daily
Enter daily sales in corporate system
Made reservations
Processed wake-up calls
1993 – 1995 Econolodge
Front Desk Manager/Night Auditor
See above
1991 – 1993 Budgetel
GINA
SMITH
132 Mills Run Drive
Savannah, GA 31326
912-***-**** (H) or 912-***-****
GS
Front Desk Clerk/Night Auditor
See above
Education
Bachelor of Business Administration, Savannah State University, Savannah, Georgia, conferred May 12, 2007
Major: COMPUTER INFORMATION SYSTEMS with a concentration in Systems Analyst.
Master’s in Business Administration, Savannah State University, Savannah, Georgia, conferred May 9, 2009
Concentration: INFORMATION SECURITY, FINANCIAL STATEMENT INTERPERTATION
Doctorate of Business Administration, Argosy University, Atlanta Georgia, To be conferred September 2016
Concentration: Accounting
Related courses: Visual Basics, Java Script, Systems Analyst, Web Development and Publishing, Security and Assurance, Data Base (2 semesters), Supply Chain Management, Strategic Management, and more technology courses. GPA: Major 3.4; overall 2.5 (based on a 4.0 scale). Honors: Spanish Award (top 10% of junior/senior class). Society of Information Technology Professionals National Team 2005-2006.
Communication Developed effective communication skills while working with customer with credit Skills problems; learned the value of empathic listening and seeing from the other person’s perspective-skills relevant to quality employee training and effective customer service. Developed effective interpersonal skills through continuous interactions with customers and supervision of 13 employees. Wrote memos, letters, business reports, and presentations in technology courses.
Management Elected to take four management courses in addition to the two required for computer Proficiency majors. Most recently studied operations and finance. Applied these skills to automobile sales, while working for Auto Source. Designed the Standard Operation Procedures Manual for AutoMax Kia.
Organizations Zeta Phi Beta Sorority, Inc. Alpha Theta Zeta Chapter, President National Council of Negro Women
Association of University Women
Savannah Development and Economic Board
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