Customer Service Project

FLORDELIZA SOLICITO-OSIRIN

Daisy Street, Block *, Lot 26, Phase 6

ACM Woodstock Homes Subdivision

Brgy. Alapan 1-A, Imus City, Cavite

Philippines 4103

Mobile Number: +639*********

Email Address: **********@*****.***

OBJECTIVE: To obtain an office position with your company and to expand my knowledge and interests. To be an essential part of the company's success in way that I could develop and contribute my skills. PERSONAL SUMMARY:

A document controller with a proven ability to establish and maintain an effective filing and archiving system for paper and electronic documents; files in accordance with company and archiving procedures. Possessing extensive knowledge of: electronic data management systems, supplier document controls, electronic filing systems, final handover and also technical library

(company codes, standards and legislation).

Easy going by nature and able to get along with both work colleagues and senior managers, currently looking for a suitable document controller position. EMPLOYMENT:

JCL INTERNATIONAL, INC. - March 3, 2014 to December 20, 2015 3RD Floor SJG Center, 8463 Kalayaan Ave. cor. Don Pedro Sts Brgy. Poblacion, 1210 Makati City

Project Assistant/Coordinator of JCL International, Inc.

(Head Office Based)

Date Assigned: December 1, 2015 to December 20, 2015 Handling Projects (from current to previous assignments):

(1.) Name of Project: ZAMA Batangas Factory

Owner: ZAMA Precision Industry Manufacturing Philippines, Inc. Location of Project Site: First Philippines Industrial Park (FPIP) Brgy. Sta. Anastacia, Sto. Tomas, Batangas City

Date Assigned (back-up): November 10, 2015 to November 30, 2015 Project Completion Date: November 30, 2015

Project Status: Post Construction Phase (Turn-over/Hand-over)

- Extended Dec. 2015

(2.) Name of Project: Philamlife Transformation Projects (Nationwide) Owner: The Philippine American Life and General Insurance Company Location of Project Site: 17th Floor Philamlife Head Office, NETLima Bldg. 5th Avenue corner 26th Street, Bonifacio Global City, Taguig City Date Assigned: March 3, 2014 to November 6, 2015

(1) Document Controller / Project Coordinator of JCL International, Inc. Project Workload/Handling:

(a.) GENESIS Office Project

> Date Handled: October 2015

(b.) Field Office Transformation Project

> Date Handled: July 2015

(c.) Philamlife Center Cebu - Cardinal Project

> Date Handled: March 3, 2014 (As per instruction by PAL Project Director)

* Received Incoming/Outgoing documents

* Scanning of various documents (Billings, ROA, PO, Contract, Bonds, NTP, etc.)

* Filing of various documents

(d.) Transformation Project (Nationwide)

> Date Handled: March 3, 2014

(2) Technical Admin Support of Philam Investment Corporate Finance Office Back-up/Assist with Unli-Post, Premier and Philam Paaralan Project General Job Role/Specification:

Performs the extensive clerical needs of the project.

Receives and tracks/updates the incoming and outgoing documents such as tender plans and specifications, designs/shop drawings, billings/statement of account, cost proposal

(Bids), RFP and Payment Request (Billing), MSRO, ROA, Contracts, NTP, Monthly Report, Close-out Documents.

Routes of RFP (billings), FIAC, Recommendation of Approval, issued MSRO

Prepare/create MSRO (Materials Services Request Order) using PROMMS to generate Purchase Order.

Prepare/draft Recommendation of Approval (ROA), Notice to Proceed (NTP) and General Agreement (Contract) for final approval.

Set and coordinates meetings with key customers and prospects then prepare Room Reservation Request and arrange internal management meetings when required thru phone call & calendar invites (MS Outlook).

Advised ahead of time on the appointment / meeting schedule of the Project Team through proper communication, i.e., Mobile Phone, Text Messaging, Email, Memorandum, etc.

Provide technical assistance and support for incoming queries and issues related to projects.

Respond to clients/vendors seeking help either in person or over the phone and via email communication.

Send follow-ups neither with clients/vendor nor within the Group/Team (PAL Payables, Sourcing Group, Project Sponsors) to ensure issue has been resolved and seek feedback.

Proofread and edited documented formatting and readability.

Ensured that all records / files are properly documented and filed for easy retrieval

Maintain an effective filing and archiving system for paper and electronic documents.

Do other task as required

LANGDON & SEAH PHILS., INC. - Aug 19, 2013 to March 1, 2014 4th Floor King’s Court 1,

2129 Pasong Tamo, Makati City

(A). Name of Project: BRITISH SCHOOL MANILA

Location of Project Site: 36th Street, University Park, BGC, Taguig City Date Assigned: August 19, 2013

Project Completion Date: June 2013 to December 2013 Project Status: COMPLETED

(B). Name of Project: TUNE HOTEL QUEZON (RED PLANET HOTEL) Location of Project Site: 100 Timog Avenue, Brgy. Sacred Heart, Quezon City Date Assigned: October 28, 2013

Project Completion Date: October 2012 to December, 2013 Project Status: COMPLETED

(C). Name of Project: SIAL - FAIRVIEW TERRACES (AYALA MALLS) Location of Project Site: Fairview, Quezon City

Date Assigned: December 1, 2013

Project Completion Date: June 25, 2013 to January 31, 2014 Project Status: COMPLETED

Technical Assistant

Performed the extensive clerical needs of the project.

Received and monitored the incoming and outgoing documents such as tender plans and specifications, designs/shop drawings, billings/statement of account, cost proposal, approved submittals, Change Order and the like.

Transmitted/released the reviewed documents under the supervision of the Project Manager.

Tracked/Updated all issued submittals; Material Submittal Form (MSF), Request for Approval (RFA), Request for Information/Clarification (RFI), Project Manager’s Instruction

(PMI), and Non-Compliance Notice (NCN) for reporting purposes.

Reconciled with the Contractor’s Engineer for all Submittals (MSF/RFA//RFI) as a requirement in order to check and review if both records are the same status and match. Attended/Participated on the Monthly Reconciliation of Billing (Prelims concern).

Reviewed and checked all submitted reports of the Contractor (Monthly Progress Report and Progress Billing) before transmit to the Consultant/Owner and finalize at their end.

Set and coordinated meetings with project team and arrange internal management meetings when required thru phone call & calendar invites (MS Outlook).

Prepared/drafted memorandum, minutes of meetings and the likes as instructed by my immediate Project Manager.

Proofread and edited documented formatting and readability.

Updated project directory and monitoring of office/pantry supplies.

Ensured that all records / files are properly documented and filed for easy retrieval.

Typing up inspection sheets and sorting files for final hand-over. IA CAMPBELL & ASSOCIATES, INC. (September 6, 2010 to August 16, 2013) Unit 604, Cattleya Building

235 Salcedo Street, Legaspi Village, Makati City

Name of Project: Globe Telecom Headquarters (Owner: Globe Telecom, Inc.) Developer: Ayala Land, Inc.

Location of Project Site: 32nd Street corner 7th Avenue, Bonifacio Global City, Taguig City

(A). Project Scope: BASEBUILD Works

Date Assigned: September 6, 2010

Project Completion Date: 2010 to 31 December 2012

Revised Completion Date (due to time extension): 2010 to 22 January 2013 Project Status: COMPLETED

(B). Project Scope: FIT-OUT Works

Date Assigned: April 17, 2013

Project Completion Date: October 2012 to May 2013

Revised Completion Date (due to time extension): October 2012 to July 2013 Project Status: COMPLETED

Document Control Officer / Project Secretary

Performed the extensive clerical needs of the project.

Received and screen communications including telephone calls and e-mail messages, and provide assistance using independent judgment to determine those requiring priority attentions.

Received and monitored the incoming and outgoing documents such as tender plans and specifications, designs/shop drawings, billings/statement of account, cost proposal, approved submittals, Change Order and the like.

Transmitted/released the reviewed documents under the supervision of the Project Manager.

Tracked/Updated all submittals; Submittal Review Form (SRF) and Request for Information/Clarification (RFI), Work Authorization Order (WAO), Project Manager’s Instruction (PMI) and Non-Compliance Notice (NCN) for reporting purposes.

Reconciled with the Contractor’s Engineer for all Submittals (SRF/RFI) as a requirement in order to check and review if both records are the same status and match.

Reviewed and checked all submitted reports of the Contractor (Monthly Progress Report, LEED Report, and Progress Billing) before transmit to the Consultant/Owner and finalize at their end.

Set and coordinated meetings with key customers and prospects and arrange internal management meetings when required thru phone call & calendar invites (MS Outlook).

Advised ahead of time on the appointment / meeting schedule of the Project Team through proper communication, i.e., Mobile Phone, Text Messaging, Email, Memorandum, etc.

Prepared/drafted memorandum, minutes of meetings and the likes as instructed by my immediate Project Manager.

Proofread and edited documented formatting and readability.

Updated/monitored telephone directory and office/pantry supplies.

Ensured that all records / files are properly documented and filed for easy retrieval.

Prepared and do petty cash (expenses) report to achieve accurate accounting and budgeting.

Attended/Participated on the Monthly Reconciliation of Billing (Prelims concern).

Do other task as require.

BA INSIGHT INTERNATIONAL, INC. (June 2, 2008 - 15 April 2010) 2nd Floor, Unit 201, State Condominium I,

Salcedo Street, Legaspi Village, Makati City

Division Secretary of Property Department (October 6, 2008 to April 15, 2010)

Performed the extensive clerical needs of the Property Department such as updating the latest report of Makati, Davao and Cebu Branches.

Monitored outgoing and incoming documents (releasing of documents like billings, Offer and follow-up letters, receiving new assignment and claim documents)

Received and screen communications including telephone calls before transfer to designated person, follow-up Branches via email relative to their Summary of Expense for billing purposes, lacking documents that will be submitted to the Insurance Company and latest report. Provide assistance using independent judgment to determine those requiring priority attentions.

Prepared necessary reports needed (Weekly and Monthly Report) as per request of the Insurance Company, SGV Report, Quarterly Report for OIC, Monthly & Quarterly Report on the Production Income of the Property Division.

Ensured that all records/files are properly documented and filed for easy retrieval.

Executive Secretary/Division Secretary of Casualty Dept. (August to October 2008)

Set and coordinate meetings with key customers and prospects and arrange internal management meetings when required. Advised ahead of time on the appointment/meeting schedule of the President through proper communication, i.e., Mobile Phone, Text Messaging, Email, Memorandum, etc.

Received and screen communications including telephone calls before transfer to designated person, follow-up Branches via email relative to their Summary of Expense for billing purposes, lacking documents that will be submitted to the Insurance Company and latest report. Provide assistance using independent judgment to determine those requiring priority attentions.

Prepared necessary reports needed (Weekly and Monthly Report) as per request of the Insurance Company, SGV Report, Quarterly Report for OIC, Monthly & Quarterly Report on the Production Income of the Property Division.

Ensured that all records/files are properly documented and filed for easy retrieval.

Performed the extensive clerical needs of the Casualty Department such as updating the latest report of Makati, Davao and Cebu Branches.

Monitored outgoing and incoming documents (releasing of documents like billings, Offer and follow-up letters, receiving new assignment and claim documents)

Admin Assistant (June 2, 2008 to August 2008)

Prepared pro-forma and notarized legal documents, memos, letter and other documents

Responsible in giving examination for the applicants, orienting newly hired employees, monitoring existing employees, etc.

Plan, formulate, and implement policies, plans and program to ensure that facilities, equipments and work environment are properly maintained to ensure quality performance of the organization, safety and security to attain company objectives.

Handled incoming and outgoing calls, fax messages, mail, and other correspondences.

Coordinate office activities and schedules.

Ensured that all logistical needs of the office is accurately monitored and adequate at all times.

Responsible for the storage and maintenance of offices supplies and the office area. RURAL BANK OF SILANG, INC. (August 12, 2003 - February 2, 2004) 41 Kiamzon St. Silang, Cavite

Executive Assistant /Office Secretary

Performed the extensive clerical needs of the company.

Accessed various machines including PC, electric typewriter, copier and facsimile in fast- paced professional environments.

Interviewed applicants; monitored accounts payable and receivable, prepared bank deposits/withdrawals, negotiated with clients, monitored inventory control, performed customer service.

Posted incoming and outgoing transactions of the bank and cashier (BAYAD CENTER).

Received and screen communications including telephone calls and e-mail messages, and provide assistance using independent judgment to determine those requiring priority attentions.

Set and coordinate meetings with key customers and prospects and arrange internal management meetings when required.

Advised ahead of time on the appointment / meeting schedule of the President through proper communication, i.e., Mobile Phone, Text Messaging, Email, Memorandum, etc. Coordinated with the President on the availability of his work schedule relative to appointments.

Ensured that all appointments calendared for proper monitoring of the daily work schedule.

Answered and screens all incoming calls before forwarding the said call/s to the President.

Prepared business correspondences, memorandum and the likes as instructed by the President and prepared necessary reports needed.

Ensured that all records / files from the Office of the President are properly documented and filed for easy retrieval.

GP GROUP OF COMPANIES (December 1997 - February 2000) 120 Lactao corner N. Domingo Sts., San Juan, Metro Manila

Customer Service Assistant

Responsible for running the front office that included: Heavy phones and customer service, filing, typing, incoming & outgoing e-mail and data entry.

Received inquiries regarding remittances from abroad, monitored incoming & out-going shipments and prepared documents. Attended to customer inquiries complaint.

Responsible for answering all types of telephone inquiries accurately and courteously, using various Call Center systems. Assigned in assisting calls within the company and connecting concerns to different department.

Provided quality customer service via phone, email and chat.

Performed field work to nearby towns to delivered remittances from abroad and promoted products & services to our clientele.

Computer Operator

Monitored the dumpfiles of provincial branches and received transactions via e-mail from International Offices. Responsible for the tape back-up updates of the main server of the company.

Branch Clerk (Assigned @ Cauayan, Isabela for 8 months)

In-charge with the dumping of remittances transactions from Manila to Provincial area via Internet. Assigned in sending e-mails to International Offices and Head Office.

Responsible for cash handling, monitored inventory control, prepared bank deposits/withdrawals, performed customer service and reporting. CAsoft COMPUTER SALES & SERVICES (June 19, 1995 - August 19, 1997)

Executive Secretary

Performed the extensive clerical needs of the company.

Relayed incoming and outgoing calls.

Responsible for cash handling, product replacement/ arrangement and reporting.

Checked and recorded all billing statements of the President (personal and business related); and ensures that they are forwarded to the President for proper action to be made.

Received and recorded all incoming and outgoing documents, parcels, etc.

Admin Staff

Responsible for providing administrative and logistical support to the Manager. It includes coordination of sales-related activities and requirements.

Monitored all incoming and outgoing documents to and from the office of the Manager and ensures recording of all related documents for proper documentation.

Ensures that all office equipment are operational and in good condition.

Handled administrative and functional duties and responsibilities.

Sales Coordinator

Responsible in getting and disseminating updates about latest products

Negotiated with clients, monitored inventory control, performed customer service.

Offered various hardware & software other consulting services through telephone

(telemarketing). Demonstrated and sold several varieties of computer peripherals and other products in a dynamic selling environment.

Prepared checks or cash payments as instructed by the Manager for personal or business related requirements.

EDUCATION:

NEW ERA UNIVERSITY (Formerly New Era College)

Computer Secretarial Graduate - 1992 to 1995

Saint Joseph St., Milton Hills Subdivision, Diliman, Quezon City SYSTEMS & SOFTWARE:

Own: Personal Computer (IBM Compatible) and Laptop/Notebook Computer Experience with: spreadsheet, dbase, word processing, graphic design and programming

Desktop Operator / Layout Artist

Webpage Developer

Software: Microsoft Office 2013

MS Word, MS Excel, MS PowerPoint, MS, Publisher, MS Outlook

FrontPage, PageMaker, Photoshop, CorelDraw

System:

Procurement and Materials Management System (PROMMS)

ARIBA Procure-to-Pay (P2P) Project Delta - New System; launched August 2015 Role: It is a client-server application which will handle CorpServ’s function in procurement of materials and services and inventory management. It will be used by different requesting offices in preparing Materials and Services Requisition Order (MSRO). It will also be used in processing Agent’s order to buy promo materials over the counter. Learning: computer literate, stenography and business correspondence PERSONAL STRENGTHS:

Very well-organized… Strong work ethic and excellent attendance record in previous positions… Hardworking and enthusiastic… Enjoys working with people in and out of the work environment… An avid computer hobbyist… Good telephone skills.

ASSETS:

Professional business-oriented attitude. Able to learn and incorporate new systems / tasks quickly and independently as an employee. Extremely interested in learning and keeping up with new innovations in the field of desktop technology. PROFESSIONAL QUALIFICATION:

Highly motivated, team oriented, self-starter. Excellent leadership, problem-solving, technical ability and multi-tasking skills. Ability to work well with all levels of staff/organization as well as external customers and ability to work independently. Highly skilled with using individual initiative, discretion and diplomacy. High willingness to work overtime if required. SYNOPSIS:

I am a self-reliant, adaptable individual. I assimilate knowledge and skills quickly. I am a conscientious worker and enjoy learning new skills. My strong background in computer and solid work ethics will give me the ability to succeed with any challenge. I have complete confidence that my work experience would be an asset of the company. TRAINING & SEMINARS ATTENDED:

OFFICE PRACTICUM (November 1994 - March 1995)

New Era University Campus

Saint Joseph St., Milton Hills Subdivision, Diliman, Quezon City EMPOWERING TODAY’S SECRETARY (by PASE - September 10, 1994) Sienna University

Del Monte Avenue, San Francisco Del Monte, Quezon City ORGANIZATION/MEMBERSHIP:

Philam Foundation Programs (Philam Life Affiliates)

KAAKBAY - Philam Volunteer Corps.

Membership Date: June 2014

Graduation Date: June 6, 2015

PERSONAL DATA:

Nickname: Flor

B-day/B-place: January 4, 1972 / Silang, Cavite

Religion: IGLESIA NI CRISTO

Status: Widowed (Single Parent)

Beneficiaries: (1) Andrei S. Osirin (son - 14 years old) Birthday: November 30, 2001

(2) Loreighn Anne Solicito (daughter - 5 years old) Birthday: July 29, 2010

(3) Lovi Andrea Solicito (daughter - 2 years old)

Birthday: March 1, 2013

Height/Weight: 5’3” / 115 lbs.

Person to be notified in case of emergency: Wilfredo M. Solicito (eldest brother) - 094*-******* REFERENCES: Available upon request

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