Customer Service Office
Resume:
Judith C Richardson
Home: 918-***-****
Cell: 1-340-***-****
******.**********.*@*****.***
Summary
Talented administrative professional with background in customer service and office management functions. I am acandidate that works well under pressure, adapts to changing environment and is very flexible.
Highlights
Adobe Print Shop Strong organizational skills
Excellent communication skills Active listening skills
Proper phone etiquette Seasoned in conflict resolution
Social media knowledge Sharp problem solver
Flexible Energetic work attitude
Microsoft Office proficiency Invoice processing
Articulate and well-spoken Inventory control familiarity
Time management Customer service-oriented
Works well under pressure Database management
Filing management Multi-tasking
Report writing
Accomplishments
Increased office organization by developing more efficient filing system and customer database protocols. Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude. Developed flyers for the Division of Historic Preservation and Environmental Enforcement for special events the division held. Received Employee of the year for my hard work and dedication to the Division of Environmental Enforcement.
Experience
Clerk Typist III 05/2007 - Current
St. Thomas, Virgin Islands
Department of Planning and Natural Resources/ Division of Environmental Enforcement
Provides assistance and information to the general public on boating regulations, boating safety and local and federal laws.
Registers vessels between the islands of St. Thomas, St. John and St. Croix districts.
Educated staff how to register new vessels, renewals, assist costumers acquire anchoring and mooring permits, enter data and file.
Processes all local and federal reports for the Division of Environmental Enforcement for director's review.
Prepared payroll records for submission.
Orders all office supplies.
Answers and routes calls on a 25-line switchboard.
Maintains and troubleshoots the office copier.
Operated office equipment such as copiers and fax machines.
Retrieved requested files and delivered to appropriate personnel.
Scanned and filed forms, reports, correspondence and receipts.
Entered information into computer databases.
Organized and assisted with National Boating Safety Week Events.
Arranged appropriate travels and agenda.
Open, read, and wrote answers to routine letters and also processed and routed incoming mail.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Investigated issues and problems and drafted responses to urgent requests.
Switchboard Operator 06/2004 - 04/2007
St. Thomas, Virgin Islands
Department of Planning and Natural Resources/Business Office
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Dispersed incoming mail to for 12 divisions throughout the department.
Administrative Assistant 08/2003 - 06/2004
St. Thomas, Virgin Islands
Department of Planning and Natural Resources/Historic Preservation
Managed desktop publishing and proposal and memo typing.
Managed daily office operations and maintenance of equipment.
Maintained payroll records and prepared them for submission.
Designed brochures and flyers for Fort Christian museum.
Managed the gift shop, including greeting visitors and responding to telephone and in-person requests for information.
Entered property inventory for entire State Historic Preservation Office at the Fort Christian Museum.
Provided assistance to the museum curator with tours of the facility.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Wrote reports and correspondence from dictation and handwritten notes.
Decorated and prepared for historical events.
Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
Retrieved requested files and delivered to appropriate personnel.
Operated office equipment such as copiers and fax machines.
Processed and routed incoming mail.
Customer Service Representative 10/2001 - 08/2003
ST. Thomas, Virgin Islands
Bureau of Motor Vehicles
Responsible for processing and issuing vehicle moving permits, vehicle clearance and learner's permits.
Scheduling written and road examinations.
Typed vehicle registrations.
Managed the permitting office, including greeting visitors and responding to telephone and in-person requests for information.
Switchboard Operator/Student Intern 10/1999 - 09/2001
St. Thomas, Virgin Islands
Department of Planning and Natural Resources
Maintained the front desk and reception area in a neat and organized fashion.
Managed the receptionist area, including greeting visitors and responding to 25 line switchboard and in-person requests for information.
Dispersed incoming mail to correct recipients throughout 12 divisions.
Provided the department accountants and typist with requisitions, travels voucher, DMV's numbers. Updated daily logs for tracking file movements.
Retrieved requested files and delivered to appropriate personnel. Reviewed files to check for complete and accurate information.
Operated office equipment such as copiers and fax machines. .
Directed guests, routed deliveries and arranged courier services.
Helped the property manager with data entries and filing.
Destroyed files and materials upon request.
Education
High School Diploma: Charlotte Amalia High School St. Thomas, VI
Bachelor of Science: University of Virgin Islands - Marine Biology
St. Thomas, Virgin Islands, US
United States Coast Guard Auxiliary Member - 2010 to Present
Certified HAZMAT
Certified CPR Certified Operator - National Crime Information Center
Certified Self-Defense Certified
Certified Boating Safety - Federal
Work History
Department of Planning and Natural Resources
Skills
Adobe, brochure, CPR, Customer service, filing, inventory, director, managing, payroll, copier, Print Shop, Scheduling, Phone etiquette, typing, annual reports
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