Professional Profile
Motivated IT Project Manager with over 18 years of experience in leading & delivering enterprise projects; managing people and processes. Committed to professionalism; exceptional organization skills; able to see the big picture while paying attention to details. Excellent interpersonal, collaboration, and problem solving skills.
Summary of Skills & Accomplishments
Managerial Skills:
14 years experience with project management methodologies, planning, scheduling methods, and tools.
Successfully managed Systems Development team which consistently exceeded client’s requirements and production deadlines.
Strong understanding of Agile software development and Business Analysis practices.
Managed 8 to 10 projects simultaneously, 3 of which were enterprise-sized.
Expert in leading enterprise software solution projects.
Managed, mentored and coached team members.
Project/Process Management:
Successfully completed migration of 348 legacy system applications to Windows environment. This 4-year project required one-to-one replacement with off-the-shelf and/or custom built applications resulting in $36 million in savings.
Streamlined two Business Analyst departments to consolidate projects artifacts and developed common template for cross-functional usage to gain consistency in generating client business requirements and SOP’s.
Implemented Agile methodology in IT Enterprise process organization. This new process promoted adaptive planning; evolutionary development and delivery; a time-boxed iterative approach; and encouraged rapid and flexible response to change, saving the organization overruns on projects.
Experience
ADT Security
Senior Security Project Manager July 2015 – Present
Under general supervision, develop and implement assigned projects, from original concept through final implementation, and be the single point of contact. Some of these security projects includes implementation of Splunk system, F-Response, FireEye, Records Managements, and StealthWatch Network Analytics.
Responsible for managing the financial, scope, resource aspect of the project against a set budget and project plan, and critical path for assigned projects.
Responsible to coordinate and provide project status reports and stability of the project work effort; assemble project plans and teamwork assignments.
Responsible for managing and monitor work efforts daily and identifies resource needs; perform quality review; escalate functional, quality, and timeline issues, as appropriate.
Responsible for tracking key project milestones and adjust project plans and/or key resources to meet customer needs and requirement.
Responsible for coordination of all communication with all enterprise areas that impact the scope, budget, risk, and resources of the project.
Responsible for assisting the Program Manger(s) in partnering with senior management in the business community to identify and prioritize opportunities that utilize IT to achieve enterprise goals.
Responsible for creating project plans, schedules, and manage project teams.
Project Manager – Fortegra July 2013 – July 2015
Responsible for establishing effective communication between IT and the business to increase values/ROI from the business and project specifics.
Responsible for develop wealth of knowledge from the business to assist IT to deliver technical solutions for the business.
Schedule, track and control system enhancements, incremental software releases and new product implementations.
Responsible for develop technology strategies for the business and align same with overall business goals.
Responsible to facilitate and help the businesses achieve their objectives utilizing new technology.
Responsible for gathering business and technical requirement to define scope for future projects.
Responsible for developing project plan, project scope, scheduling and budget for all projects.
Responsible to identify project risks, issues, and provide progress to ensure deadlines are met within the timelines.
Drive Service Level Agreement (SLA) negotiations to enhance value to the business unit
Conduct project closure activities and project acceptance and handover documentation.
Develop recommendations for joint or coordinated application project delivery across business units in collaboration with other team members.
Sr. Project Manager – Allstate February 2012 – July 2013
Schedule, track and control system enhancements, incremental software releases and new product implementations.
Leverage project management methodologies to ensure timely delivery of multiple complex, cross-functional projects within budget.
Create project plan and teamwork assignments and maintain accountability of task via project plan process.
Manage projects and resources of Life 70 Mainframe system projects through entire SDLC process. Projects include maintenance, business enhancement, and strategic efforts. Project resources include a mix of FTE, CW, and offshore: BA’s, QA’s, and COBOL and Assembler programmers.
Responsible for being primary project point of contact between Allstate’s business units and other IT teams.
Perform hands on BA and QA work; oversee execution of the projects and project planning.
Provide regular executive status reports and attend executive level status meetings with key stakeholders and sponsors.
Sr. Project Manager – Florida Blue November 2011 June 2012
Responsible for managing ICD-10, 5010 implementation project for NASCO system and BCBSA mandates.
Support and participate in all business review and implementation related to this system.
Collaborate with vendors and other departments to ensure project alignment to strategic direction with the project.
Develop presentations and provide direction and mentorship to business stakeholders.
Effectively develop, manage and execute project plans.
Serve as a leader and technical/business subject matter expert/decision maker.
Develop system capabilities, improve functionality, and establish workflows (flowcharting, operations manuals SOP’s) within the NASCO Operations departments.
Provide subject matter expertise in support of business operations by applying highly developed discipline and specific knowledge.
Sr. Project Manager - Lending Processing Service (LPS) July 2011 – December 2011
Project Manager focused on scheduling, tracking and control of incremental software releases.
Leveraged project management methodologies to ensure timely delivery of multiple complex, cross-functional projects within budget.
Resolved technical issues and ensure new application meet client’s business requirements.
Responsible for creating project plan and teamwork assignments and maintaining accountability of task via project plan process.
Created and maintained SharePoint project site for status reporting and effective internal communication.
Liaised between business unit, client, technical/analytical staff and stakeholders to ensure proper communication of project tasks and status updates.
Sr. Project Manager - Unitrin Service Group (USG) July 2008 – July 2011
Managed team of programmers and business analysts to support document imaging and reporting system for Kemper Insurance Group/Unitrin.
Created technical and non-technical solutions to business needs by evaluating existing systems and procedures to identify appropriate process change or development solution.
Managed department quarterly/annual budget, audits, and employee performance reviews.
Managed ALL project plans and resource allocations utilizing MS Project.
Subject matter expert in business process automation and reengineering in Enterprise Content Management Process.
Created test cases for system development and implementations utilizing HP Quality Center and SDLC. Led in-house and offshore requirements/design sessions with business partners and technical development teams.
IT Program Manager – Washington Mutual June 2006 – July 2008
Managed team of programmers and business analysts to support new development for financial administration of post-closing home loan system. .
Designed and implemented solutions for business and technical issues, prepared requirements documents for all stages of SDLC and Agile process.
Coded system designs that spanned multiple platforms, including creating Application Programming Interfaces (API).
Developed unit testing for internal and external applications in preparation for production implementation.
Negotiated service level agreements (SLA) with client; established internal/vendor procedures to support external SLAs.
Supervisor – Electronic Data Systems (EDS), Braintree MA August 1999 - June 2006
Managed team of developers to support FileNet legacy system and financial applications for legal claims, subrogation, and property damage administration.
Created detailed technical specifications for subsystems and identify integration points.
Liaised with off-shore development teams to develop solutions that meet business requirements.
Develop and integrate projects of high complexity using project Life Cycle methodology.
Responsible for improving business and organization’s goals through leadership.
Design and implement new workflows to enhance business processing.
Design Triggers, Store Procedures, Functions, and Packages Performance to enhance and implement business rules.
Team Lead – Blue Cross Blue Shield, Boston, MA June 1988 – August 1999
Monitored department’s Financial Transactions daily and weekly; as well as evaluated results.
Oversaw reconciliation of Monthly Third Party Liability, Subrogation, and COB desk level check’s inventory and Third Party System, and NASCO cash control files.
Analyze current Business process and made recommendation for improvement and efficiency.
Responsible for signing-off on all phases of systems development life cycle.
Administrated and reported savings recovered for the department. (Department goals 44 million).
Implement new business logic into claims processing system.
Performed analysis and user acceptance testing/validation of system changes required to support Business processing logic.
Education
Northeastern University, Boston, MA
Master Business Administration (MBA) 2002
Bachelors of Science, Management Information Systems (BSBA-MIS), 1995
PMP Certified.
Military Experience
Naval Officer – Logistic Officer.
Professional & Technical Skills
MS Office Product Suite Business Objects Oracle DTS Passport
MS Project Server 2007 Visual Basic JAVA MSP RDBMS
SQL Loader/ Navigator Content Mgmt TOAD NET Captiva
Enterprise Mgmt Tools OnDemand CASE ASP FileNet
HP Quality Center PL/SQL Unix RUP Life70