Customer Service Representative
Resume:
FONTANILLA, MIGUEL JAYSON III, A.
Address: Block 51 lot 17 Sta. Isabel, Fiesta Communities, Angeles City, Philippines
Phone Number: Cell: 63 +927*******
Email: *************************@*****.***
OJECTIVES
To acquire a Home Base Virtual Agent position with opportunities for growth and advancement.
PERSONAL INFORMATION
Birthday: October 5, 1981
Weight: 160 lbs.
Age: 34 Years old
Status: Single
Religion: Roman Catholic
EDUCATION
Elementary Education
Don Bosco Academy, Bacolor, Pampanga
Secondary Education
System Plus Computer College, Angeles City, Philippines
College Education
Hotel and Restaurant Management - Angeles City, Philippines
Vocational Course
St. John Regis Healthcare Institute, Inc. - Caregiver Course
SKILLS/QUALIFICATIONS
• Works independently with or without minimum supervision.
• Possesses excellent leadership qualities & can handle multiple tasks.
• Manages in handling people and renowned for being an excellent team player.
WORKING EXPERIENCE
Startek Philippines (June 2014 – Present)
TIME WARNER CABLE SERVICES- ECOMMERCE
• Worked as a Sales Specialist for Voice and Chat Support.
Sutherland Global Services (December 2010 – February 2010)
1-800 FLOWERS SEASONAL PROJECT
• Worked as a Customer Service Representative.
• Sutherland Global Services
Sutherland Global Services (MARCH 2013 – JUNE 2014)
Amazon.com
• Worked as a Customer Service Representative.
EGS NCO Pampanga, Philippines (February 2010 – March 2013)
T-Mobile TELECOMMUNICATION SERVICES
• Worked as a Customer Specialist, Billing Specialist, Technical Support, UPS
Cyber City Teleservices (October 2007 – June 2008)
Catalog Accounts / UV accounts
• Worked as a Sales Specialist
St. John Regis Healthcare Institute Inc. Nueva Ecija Philippines (June 2006 – July 2007)
Clinical Instructor
• Works as a Clinical Instructor who teaching Basic Body Mechanics
St. John Regis Healthcare Institute Inc. Nueva Ecija Philippines (March 2006 – May 2006)
Assistant Psychometrician
• Assisted in the administration and interpretation of objective psychological tests.
SEMINARS ATTENDED
CCIS Educational Foundation Inc. Angeles City, Philippines
• Startek Call Center Education Program
CCIS Educational Foundation Inc. Pampanga, Philippines
• EGS NCO Call Center Education Program
CCIS Educational Foundation Inc. - Cyber City Teleservices Pampanga, Philippines
• Global Call Center Education Program
Philippine National Red Cross Safety Services
• Basic Life Support/First Aid training
• Assisted Living Facility Program - Caregiver USA Module
CHARACTER REFERENCE
EVELYN E. ALINAS
(RECRUITMENT MANAGER OF SUTHERLAND GLOBAL SERVICES PHILIPPINES)
REX GUTIEREZ
(MANAGER OF LEWIS GRAND HOTEL ANGELES CITY PAMPANGA)
KRISTINE LINGAD
Trainer in T-Mobile USA in Startek
Email Address: ********.******@*******.***
Contact this candidate