Customer Service Sales

LEORICO HERNANDEZ

Customer Service Pro, VA Chieftain and Business Development Manager.

Contact information:

Blk 3 Lot 6 Kasoy St. AFP Village, Brgy. Silangan

San Mateo, Rizal Philippines 1850

Phone: +632-***-**** / +639*********

Email: ********@*****.***

Overview:

With over 9 years of extensive, executive operations and people management, customer service, sales and administrative role in organizations; A constant contributor to firm growth by executing business strategies using strong decision making abilities.

A self-directed and motivated professional who has worked for and with businesses and clients over the world via phone, chat, email and social media passionately striving towards constant improvement Summary:

• Excellent English communications skills.

• Integrated functional strategies, utilizing business expertise to reach financial and operational objectives.

• Researched and developed new strategies to achieve company goals and objectives – Deployed resources to reach financial forecast and business objectives.

• Strong background in Customer Service and Sales which includes staff development and training

• Skilled with Google Apps, MS office applications, Big Commerce, Internet research and most internet and computer operation and a typing speed of up to 60 wpm

• Excellent written and oral communication skills.

• Accurate, efficient, detail oriented, personable, motivated and enthusiastic.

• Can work independently with minimal supervision

• Highly trainable and dependable.

Notable Achievements:

Developed a powerhouse of over 80 customer-centric Sales agents and 4 Sales coaches as well as cross-functional sales teams.

Increased product line sales from 2009 to 2010 by 50% and managed the Dell Sales strategic sales of accessories and parts. Similar success repeated from 2012 to 2014 for LikeModern.com

Developed new quality standards for better quality performance and reliability

Improved customer service satisfaction by at least 30% and decreased product return rate through management initiatives and flexible sales and order management practices for clients and companies that I worked with.

Professional Experience

Sales Account Manager

LikeModern.com / LampLane LLC (via Upwork)

April 2014 – May 2016

California-based company

Overseer of sales and handles sales distribution and back office support and management for Likemodern.com - an e-retailer of modern lighting and furniture distributed across all of North American clients. Manage shipments and deliveries on a daily basis and attend to needed solutions for delivery and carrier related issues. Communicate regularly with clients and manufacturers to ensure completion of orders is done in a very timely manner.

Virtual Assistant and Technical Support Specialist

(via Upwork)

Dec 2014 - Aug 2015

Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. Processes information source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the correct department.

Dell International Philippines

Dell Tech Concierge/Software Specialist, April 2013 – May 2014

Provide premier technical resolutions, for Basic and Advanced Desktop computers and Laptops in a 24/7

environment. Answer technical support calls and properly document reported issues, resolutions, service and delivery. Provide automatic, ongoing proactive

maintenance and optimization for clients' PCs. Help protect clients' data with backup options, virus removal and more.

Telus International Philippines, Cubao, Quezon City Sales Coach / Sales Specialist, Nov 2009 – Dec 2012 Manage the program’s ability to make sales via strategic planning, execution, training and coaching of Sales Agents and Teams. Drafted weekly, monthly and quarterly

business reports. Demonstrate strong customer and goal orientation, excellent interpersonal, communication and sales skills.

Global Hotline Inc., Makati City

Technical Trainer/Supervisor, Aug 2009 – Nov 2009

Develop and manage novice employees. Educate them on Call Center operations and handling of client processes and functions (Technical troubleshooting, finance and collections processing, quality call handling, Customer service, etc.)

Dell International Services, Pasay City

Senior Technical Support, November 2008 – May 2009 Provide premier technical resolutions, ranging from routine to complex, for Basic and Advanced Desktop computers and Laptops in a 24/7 environment. Answer technical support calls and properly document reported issues, resolutions, service and delivery.

Clientlogic Corp. – Sitel, Ortigas Center, Pasig City Customer Service Associate, January 2007 – August 2008 Answered inbound calls in support of customer needs. Conveyed, in a reassuring manner, step by step

instructions to resolve application issues. Performed queries and reports in multiple databases. Adhered to client and program rules and regulations. Negotiated and closed sales as expected.

Education

BS Electronics and Communications

Engineering

AMA Computer College, Cainta, Rizal

Graduated : 2007

Contact this candidate