Phlebotomist

Brooke Brown

**** ****** ****** • Richmond, VA **222

919-***-**** • ***********@*****.***

Professional Overview

Versatile customer service representative that excels at phlebotomy, prioritizing, completing multiple tasks simultaneously, executing deliverables successfully, and meets suspense dates for project goals. Seeking a role of increased responsibility in customer service and authority while offering administrative support experience in both corporate and health care environments.

Education

Medical Educators, Midlothian, VA

Phlebotomy Technician (graduated May 2014)

Work Experience

Member Service Representative, May 2015-Present

Teleperformance / USAA, Richmond, VA

Assess needs and provide coverage options to members of the military and their families. Managing and building a book of business which includes quoting, writing new policies, cross-selling, handling reshops/rewrites, processing premium payments, making policy changes/endorsements, researching and resolving customer inquiries, creating new calculate premium amounts and set payment methods and options. Customize automobile, renters and valuable personal property insurance policies in order to meet individual needs. Ensure all policy requirements are fulfilled and developed insurance marketing strategies.

Customer Service Representative, January 2015-May 2015

General Dynamics Information Technology, Chester, VA

Answer calls in a high volume call center about the Marketplace/Affordable Care Act. Read scripts verbatim and thoroughly as required to provide consumers with accurate information. Stay current with CMS guidelines. Assist consumers with enrolling into both the Marketplace and health insurance plan in a timely manner.

Prior Authorization Representative, May 2013-January 2015

Acubus, Richmond, VA

Analyzes prescription benefit plans, ensures the appropriate use of selected prescription drugs, prevents the improper prescribing or use of certain drugs and coordinates and communicates with doctors regularly to prescribe an alternate drug beneficial for the patient. Supports Doctors, Pharmacists and patients in obtaining prior authorizations while rendering exceptional customer service and meeting high volume deadlines and timetables. Provides administrative support and logistics for office such as maintain a working knowledge of medical terminology exercised to record and interpret patients' information. Manages medical tasks in areas of accounts payables, authorizing and taking payment for patients, manual and electronic scheduling, billing, referrals, medical records and medical/insurance records management, including major carriers.

Volunteer Lead Phlebotomist, May 2014-February 2015

Richmond Area High Blood Pressure Center, Richmond, VA

Assist patients with regulating their blood pressure and diabetes, perform routine venipunctures and skin punctures to obtain a blood sample for laboratory testing, prepare, process and store patient specimens and samples according to departmental procedures using standard regulations, techniques and equipment. Obtain and verifies intake information, including personal data, utilize standard procedures for the maintenance of positive patient identification and assist with training phlebotomy students.

Customer Service Representative, July 2012-May 2013

Cuore, Midlothian, VA

Assisted pharmacists with processing Rx Relief Pharmacy Discount Cards, B2B calls to recruit various physician's offices to advertise cards and provided knowledgeable information about the program and its services

Administrative Assistant, January 2008-June 2012

The Mobile Man Auto Repair Services, Richmond, VA

Greet customers and answer multi-line telephone, improve office efficiency by 15% over the course of six months. Wrote various correspondence to customers, maintain filing and inventory procedures, as well as schedule appointments and make routine follow-up calls. Made copies, faxes and maintained bookkeeping records. Maintained approximately 200 customer files.

Other Skills

Microsoft Office Suite proficiency, PowerPoint, Phlebotomy, Electronic General Personnel Procedures, Payroll Preparation, Electronic Medical Records. Report Preparation, Employee Training, Record Management, Data Entry, Bookkeeping, Accounts Payables, Advanced office skills, Faxing, Scanning, Multi-line phone system, Medical Records.

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