Business Analyst

Email:*********@*******.*** Cell: 647-***-****

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SURJEET SINGH

BUSINESS ANALYST

Self-motivated and dedicated Banking/IT Professional with over 11 years of professional experience ranging from Banking- Financial Services to teaching in top notched Universities of India. Primary focus on Business Requirement Analysis, Creation of Functional Requirement Documents, Process Mapping, Defining Quality Processes, Developing Use Case Scenario, Testing/Supporting UAT, providing post implementation support, and performing root cause analysis of production defects. Detail-oriented and resourceful in completing projects; able to multi-task effectively even under pressure. PROFESSIONAL PROFILE

Proven ability in analyzing and documenting business processes and requirements and worked in front office, middle office and back office operations processes

Experience in creation of Functional Requirement Documents and end to end testing in change management environment with impact and regression analysis

Experience in Wealth Management, Fixed Income, Swift messaging

Excellent organizational/managerial skills developed from facilitating numerous discussions, workshops, Joint Application Design (JAD) sessions with business users, Subject Matters Experts (SMEs) and senior management teams for requirements gathering, analysis and design

Understanding of Software/Systems Development Life Cycle (SDLC), KYC/AML, working with different types of methodology e.g. Agile and Waterfall

Worked in Data Migration/ETL and Gap Analysis

Used jira for developing use cases scenario, conduct/execute test cases with the stakeholders and writing statement of test

Exceptional interpersonal, communication, presentation and leadership skills, self-starter, team player including problem solving ability

TECHNICAL EXPERTISE

RELATED EMPLOYMENT

Business Analyst Jan 2016 – April 2016

HSBC Bank Canada

Project: RBWM Transformation Project (RTP)

RBWM transformation is about building a simpler, better, faster bank for our customer, colleagues and HSBC. This will accomplished by focusing on deploying one global digital platform to deliver a consistent and easy to use online and mobile banking experience for customers. Re-engineer the Global Business and Global Function, particularly IT and operations to leverage global scale by increasing digital and self-service capabilities will enable the bank to one around 2000 existing service roles. Graphics Development Tools

MS Visio

Miscellaneous Tools

Lotus Notes

Jira

D2K

Project Management Tools

MS Office 2007/2010, Outlook

Clarity

SharePoint

Operating System

Windows

Email:*********@*******.*** Cell: 647-***-****

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• Gathered Business Requirements and managed them using Jira

• Wrote use case to make IT guys understand the scenario with alternate and exception path

• Did gap analysis to replace legacy system into two new platform

• Prepared User Guide (training purpose)for pre-sale Fund Facts delivery system as a regulatory requirement

• Prepared current and future journey/process flow using MS Visio for SWP (Strategic Wealth Planning)

• Created the document to get the requirement of Minimum Viable Product (MVP)

• Scheduled and run weekly meetings with Business owner & stakeholders to discuss requirements and provide current project status

Project Environment: MS Excel, MS Word, MS Visio, MS PowerPoint, Clarity and Jira Officer-Credit/FA Feb 2008 – Oct 2010

Dena Bank (A Government of India Enterprise), Delhi, India Project: Finacle – Core Banking Solution Implementation Implementation of Finacle product is aiming to streamline Core banking functionality of Dena Bank. Finacle Core Banking Solution is a comprehensive system, Replacing legacy back end and front end systems to Finacle Core Banking Solution, working on change management requirement that fit within the business model with existing tools & processes, agile, componentized yet integrated business solution, Process mapping access to a process management team preliminary high level process mapping for data migration, addressing all the core needs of banks, in easy-to configure modules. Major components of implementation included consumer banking, wealth management, corporate banking and trade finance.

• Developed business requirement documents for a major integration project & Use-Case diagrams

• Created AS-IS and TO-BE business process flow diagrams, integrated process flow diagrams to show one end-to-end business model and process mapping including swim lanes

• Understood core functionality of finacle product and did gap analysis of Dena bank business requirements vs finacle product functionality

• Developed business requirement documents for change management & combine it with existing functionality

• Developed implementation strategy module by module in KYC and AML as per guidelines

• Built test plan, test strategy and test cases for business user testing and performed UAT

• Assisted the users in the process of the deployment of the new software with the user guidelines and handbooks to generate report (LFR, BRMO, Advance) timely for compliance

• Processing and appraisal of credit proposal of large corporate and PSUs as per bank’s credit policy Project Environment: Windows XP, Java, MS Excel, MS Project, MS Word and D2K software for advances ADDITIONAL EMPLOYMENT

Customer Service Agent May 2015 – January 2016

Toronto Ground Airport Service-ACAP (Toronto Pearson International Airport), Toronto

• Facilitate passengers/with disability on Boarding and Deplaning

• To provide a welcome service to our business passengers at Check in,and at other customer service touch points and to assist in smoothing the customer journey through the airport

• To achieve service excellence by prioritizing the dynamic needs of passengers as per SLA

• Respond in real time by reporting issues to Dispatch Control Centre (DCC) Manager for logging, tracking and follow-up

• Sort boarding passes with respect to airline and flight number and put in appropriate box

• To problem solve on site issues which impact on business customer experience at Pearson Airport Email:*********@*******.*** Cell: 647-***-****

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• Assist Business customers during flight irregularities, coordinating communication with affected passengers to ensure passenger experience remains positive

• Performs other related duties as required

Assistant Professor Oct 2010 – Feb 2015

Bhim Rao Ambedkar College, University of Delhi, India

• Taught MS Visio and MS Office package with its application at corporate life

• Taught various methodology to gathered requirements and prepare use case scenario accordingly

• Taught the use of share point by creating/editing folder/s, upload documents in specific folder, how to send link, export the info in excel, share/move/rename the documents prepared

• Gave real time experience to students how to use MS outlook or Lotus notes to send invite for meeting, room booking, modification, set alerts, and other preference

• Acquainted the students with audio & video conferencing

• Taught Economics to B.A. & B.Com. students as per university’s curriculum.

• Assessed students’ requirements and preparing lesson plans.

• Developed teaching learning materials, preparing schemes of work and maintaining records to monitor student progress, achievement and attendance

• Participated in the administration of the department’s programmes of study and other activities as requested.

• Advised students on courses and various career options.

• Participated in departmental and faculty seminars aimed at sharing research outcomes and building interdisciplinary collaboration within and outside the department

• Disseminated lectures, conducting group discussions, organizing workshops, and practical trainings Lecturer Aug 2005 – Nov 2007

Guru Hargobind Institute of Management & I.T., India

• Taught Business Economics, financial accounting, Cost accounting etc. to B.B.A. students as per university’s curriculum

• Participated in departmental and faculty seminars aimed at sharing research outcomes and building interdisciplinary collaboration within and outside the department GUEST/VISITING FACULTY

Assistant Professor (Guest), Department of Economics Oct 2011 – Feb 2015 Non-Collegiate Women Education Board (Maitreyi College), University of Delhi, India Assistant Professor (Guest), Department of Commerce Jan 2013 – April 2013 Ramanujan College, University of Delhi, India

Assistant Professor (Guest), Department of Economics Oct 2012 – March 2013 School of Open Learning (Ram Lal Anand College), University of Delhi, India Assistant Professor (Guest), Department of Economics Oct 2011 – March 2012 School of Open Learning (Indira Gandhi Institute of Physical Education & Sports Sciences), University of Delhi, India Lecturer (Guest), Department of Economics Nov 2007 – Feb 2008 Sri Aurobindo College, University of Delhi, India

Lecturer (Guest), Department of Economics Oct 2007 – Feb 2008 School of Open Learning (Zakir Husain Delhi College), University of Delhi, India Email:*********@*******.*** Cell: 647-***-****

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Resource Person, In-Service Teacher Training Programmes May 2004 – June 2004 State Council of Educational Research and Training, India EDUCATION

Master of Arts, Economics 2003-2005

Choudhary Charan Singh University, India

Master of Business Administration, Financial Management 2001-2004 Indira Gandhi National Open University, India

Bachelor of Commerce, Commerce 1996-1999

University of Delhi, India

PUBLICATIONS

Publication in refereed journals

• Research Paper on “Real Estate-A Challenge Before India”; BSSS, Journal of Social Work, ISSN 0975-251X

• Research Paper on “Problems and Prospects of Merger & Acquisition of Indian banks”; An International Journal on Education and Social Development, ISSN 0976-7258 Chapters in Book

• “Industrial Economics”- Co-author with Dr. M. A. Beg and Dr. D. D. Chaturvedi, ISBN 978-93-82209-64-5 PROFESSIONAL CERTIFICATIONS

AMFI-Mutual Fund (Advisors) Module (# AMFI-09/011-001071) 2009 National Eligibility Test for Lectureship, Economics June 2006 University Grants Commission, India

Office Assistant Course 2001

Bharatiya Vidya Bhavan, India

Diploma in Computer Application & Software Studies 1999 Indian Institute of Tourism and Travel Management (IITTM), India References Available Upon Request

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