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Manager Customer Service

Location:
Houston, TX
Posted:
June 08, 2016

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Resume:

SUMMARY

Degreed Production Supervisor who has abilities and knowledge in supply chain management, personnel management, quality assurance, and safety. A Multi-functional supervisor with over 10 years of leadership experience in mentoring, production oversight, problem solving, 5S, customer services, and maintaining inventory control while improving operational processes, safety and environmental parameters. Experience in following duties: Air Terminal Manager, Safety Manager, Fleet Manager, Training Manager, Continuous Improvement, Security Contracts, Forklift Trainer, Booster Club President/Vice President, and Classroom Instructor/Trainer.

SKILLS & MECHANICAL KNOWLEDGE

Leadership: Supervisory

Supply Research/Ordering

Quality Control Analysis

Strategic Scheduling & Planning

VCNCO/Safety NCO/LMR

Automated Transfer & Wire Systems

Blueprints/Schematics

Diagnostics & Systematic Testing

Microsoft Office/CMOS/Load planning

Inventory Control

Safety/5S/CI

Customer Service Relations

Policies & Procedures

Hand & Electrical Tools

Reports & Records Management

Financial Reporting

OSHA & DEA Compliance

Fork Lift & Pallet Jack

Training & Development

Preventative Maintenance

Electrical Troubleshooting

Loading & Unloading

Logistic Operations

Installation & Troubleshoot

Power & Electrical Supplies

First Aid & CPR Certified

Bookkeeping/QuickBooks

Budgets/GAAP/Ledger

EXPERIENCE

SGS North America- Cushing, Oklahoma 08/2015-Present

Radiographer Technician Assistant: Assist with industrial radiography and report findings to clients; conducts inspections at petrochemical and power generation facilities on oil and gas pipelines.

Conduct radiographic tests to find defects while controlling radiation area

Tested and promoted to Level I in less than one month

National Guard 01/2010 to Present

Air Force National Guard- Houston, Texas

Power Production Supervisor

Oversee the electronic and mechanical maintenance of base arresting barriers and generators for base facilities covering over 2362 acres and the three runways with a value of over $100M.

Ensure all base assets for over 2362 acres are equipped and supplied for their daily workloads while planning and scheduling the maintenance of generators without interrupting daily operations.

Maintain maintenance records while ordering and researching replacement parts to repair, adjust, or replace malfunctioning components.

Interpret test data to diagnose malfunctions/systemic performance problems by ensuring the term "in use"; test and measure equipment is within calibration/qualification cycle per applicable instructions/directives.

Assemble and install electronic components, assemblies, and systems in generators including switches, electrical controls, and junction boxes utilizing hand tools, power tools, or soldering irons.

Utilize electronic schematics block diagrams, wiring diagrams, color codes, and other technical data contained in appropriate technical publications.

Submit accurate and timely maintenance/supply data information on applicable maintenance action forms.

Army National Guard- Philadelphia, Pennsylvania

Vehicle Operator

Assisted Fleet Manager with scheduling Preventative Maintenance on 20 Unit vehicles, worth $3 million

Trained/licensed on six different multi-million dollar vehicles; assisted Department of Transportation.

Trained/attended Officer Candidate School in Pennsylvania and Maryland; increasing leadership skills

Scheduled vehicles for maintenance and reported vehicle defect and damage to all vehicles; secured cargo

Verified hazard material product descriptions including determining any discrepancies within paperwork.

Harsco- Channelview, Texas 10/2014 to 01/2015

Production Supervisor

Ensured all shift records and documentation are completed accurately and in a timely manner to facilitate, data collection required for payroll, maintenance, scheduling, and ordering supplies.

Supervised and coordinated activities of 20 workers engaged in hourly production jobs ensuring all required jobs are completed efficiently and within a timely and safe manner.

Inspected work areas to determine type of work required, materials needed, maintaining correct levels of inventory, and equipment to be used while maintaining production level of materials ensuring the facilities production equipment produces panels in accordance to company guidelines and clients request.

Attended production meetings and conduct monthly safety meetings ensuring all personnel are in compliance to company policies and regulations.

Berger Bros. - Feasterville, Pennsylvania 03/2010 to 05/2013

Machine Operator

Plan machining processes by studying work orders, blueprints, engineering plans, materials, specifications, orthographic drawings, reference planes, locations of surfaces, and machining parameters; interpreting geometric dimensions and tolerances (GD&T).Adhere to all safety protocols and safe work practices to reduce likelihood of injury.

Enter tool data instructions, including zero and reference points; setting tool registers, offsets, compensation, and conditional switches; calculating requirements, including basic math, geometry, and trigonometry; proving part programs.

Maintain specifications by observing drilling, grooving, and cutting, including turning, facing, knurling and thread chasing operations; taking measurements; detecting malfunctions; troubleshooting processes; adjusting and reprogramming controls; adhering to quality assurance.

United States Air Force, Various Locations 12/2005 to 12/2007

Air Transportation Manager/Instructor/Q.A. Inspector

Served as Air Terminal Manager/Trainer for five Air Force bases overseeing loading/unloading of cargo and passengers; managed over 24 personal ensuring work and training measures were met on time.

Trained employees on Pallet build ups, Hazmat, Joint Cargo/ Hazardous materials including the proper functions and maintenance of forklift operations and pallet jacks; five multi-million dollar vehicles.

Managed loading and unloading of cargo utilizing lever controls that operate lifting devices, including forklifts, hoist, and elevating platforms, to load, unload, transport, and stack material

Counseled employees about work-related issues and assist employees to correct job-skill deficiencies ensuring all OSHA regulations were followed at all times including safety precautions were followed.

Created In/Out-process program for Pallet/Nets Report; built contingency binders for vehicle control.

EDUCATION

Tempe, Arizona-University of Phoenix

Degree, Bachelors of Science -Business Accounting

Nellis AFB, Las Vegas, Nevada- Air Force Community College

Degree, Associates of Arts- Transportation and Logistics

Airman Leadership School (Management School) Las Vegas, Nevada

Certificate, Train the Trainer

Nellis AFB, Las Vegas, Nevada

Certificate, Hazard Cargo and Pallet Build up Instructor Course

Sheppard AFB, Wichita Falls, Texas

Certificate, Power Production Apprentice School

Nellis AFB, Las Vegas, Nevada

Certificate, Air Transportation Upgrade Training



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