Customer Service Human Resources
Resume:
Summary
Accomplished and energetic professional with a solid history of achievement in Customer/Client Relations. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include customer service, internal processing, and problem/resolution.
Skills:
Customer Service Complex Problem Solving
Client Relations Interpersonal Skills
Microsoft Suites Scheduling/Calendar Management
Word Processing & Typing Analytical/Critical Thinking
Experience:
Project Coordinator September 2015- present
Experis @Cisco Systems Inc.-Durham NC
Maintenance of project documentation, plans and reports.
Prepare project organization charts
Track progress and quality of work being performed
Effectively/ accurately communicate relevant project information to team
Track and manage changes
Administrative task (scheduling, calendar maintenance, travel, meeting logistics, catering)
Operations Professional February 2014-September 2015
Experis Manpower Group Inc.-Raleigh NC
Deliver operational and service expertise by ensuring our new hires are on-boarded/ submitted correctly.
Maintain data integrity in front-office system.
Assist consultants in resolution of timekeeping, payroll and billing issues.
Handle a variety of operational tasks such as consultant expense reports, per diem, AP requests.
Assist in sourcing, resume formatting and candidate submittals.
Branch Liaison for consultants with internal departments.
Set up and manage paper/electronic filing systems, recording information, updating paperwork, or maintaining documents, such as purchase orders, correspondence, or other material.
Member Service Representative September 2011- February 2014
AETNA MEDICARE- Cary NC
Assist clients via phone with information regarding benefits, claims, and coverage.
Explain and compare plan options and medication coverage.
Provide prompt quality customer service along with problem resolution.
Educate customers to maximize the use of their prescription benefit plans.
Adjudicate orders and test claim for members regarding their prescriptions.
Office Assistant & Reception October 2009-February 2010
ECU Human Resources- Greenville NC
Performed secretarial support functions for Director of Human Resources for East Carolina University.
Schedule appointments and maintained up to date confidential employee files.
Coordinate conferences, meetings, or special events, such as new employee orientations.
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Digitize PDA files, find appropriate location for new materials, and organize new collections.
Education:
East Carolina University, Greenville, NC (2007-2012)
Bachelor of Science Pyschology
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