CHRIS KELLY

615-***-**** acu5f9@r.postjobfree.com

SEASONED MANAGEMENT PROFESSIONAL

MOTIVATING LEADER

Coaching & Training * Leadership * Employee Recruitment & Retention

Management * Communications * Interviewing * Strategic Planning

PROFILE

An encouraging, punctual and insightful Management Professional with distinguished experience and a track record of proven results and career success as a manager, mentor and leader. Seeking a position in which I can transfer strong leadership, strategic planning, and communication skills acquired in previous professional capacities for the benefit of a world class, high-integrity company.

SUMMARY OF QUALIFICATIONS

Self-motivated, productive and inspiring professional possessing strong skills in management, leadership, customer service and subordinate coaching and training

Veteran of the United States Marine Corps, applying core values learned into all aspects of both professional and personal life

Highly effective in building rapport and managing relationships across all levels maintaining the highest standard level as a confident, dependable and dedicated professional

Exceptional leadership, organizational, oral/written communication, customer service, analytical and complex problem resolution skills

Demonstrated proficiency in hiring, training, and deploying motivated, top-level teams to meet and exceed organizational objectives

Optimistic leader focused on inspiring, leading and motivating employees, including unionized employees, to build team synergy, and to become successful and productive contributors within the organization

An ethical, loyal and trustworthy professional who possess the highest degree of integrity and confidentiality in business dealings

Adept at multi-tasking, with the skill-set to identify, isolate and resolve issues within set deadlines with the flexibility to adapt to changing priorities; works well under pressure and with competing priorities

Extensive experience with 5S, Kaizan, Continuous Improvement, and Lean Manufacturing

Strong ability in gaining customer loyalty with a convincing track record of proven negotiation and closing skills in sales endeavors

Quick study, with the initiative and aspiration necessary to grasp and put into application new ideas, concepts, methods and technologies necessary to surpass expectations

PROFESSIONAL HIGHLIGHTS

Management

Served as Plant Manager and efficiently managed operational capacity and manpower planning to efficiently meet schedules and budgets of $60+ million dollar production facility

Served as a Manager, Contract Manager and Assistant Manager for MacLellan Integrated Services on a $3+ million labor contracts providing critical process industrial cleaning services for automotive industry clients including a Subaru and Toyota; reported directly to all levels, from department managers on up to the President of Subaru America

Drove a cost savings activity of over $200,000 annually by reducing materials and enhanced safety, quality, and productivity

Charged with the supervision and training of all employees and tasks in order to attract and retain staff, improve customer satisfaction, designate reasonable service fees, and ensure that standard company procedures are followed

Leadership

Successfully managed daily activities, overseeing training, asserting discipline, and supervising the safety of as many as 150 variable workforce, hourly, and salaried employees

Strives to motivate, inspire and lead the efforts of employees, cultivating teamwork and cooperation in achieving company goals and objectives

Employs a method of leading by example, with demonstrated results having successfully tackled the same issues

Customer Service

Ensure reliable and consistent delivery of maintenance services in affording a high level of customer service for MacLellan clients, dealing directly with multiple departments within the facilities

Met with clients to discuss special project criteria and develop cohesive plans for implementation

Effectively directed communication, trouble-shooting, and problem-solving activities with team members and clients

Coaching and Training

Ensures excellent customer service standards are upheld through proper training, coaching, and recruiting of new talent

Properly trains, mentors and coaches subordinates, paving the way to success in becoming successful employees and leading to the promotion and upward career progression

Raises customer service standards and expectations by productively training, mentoring, and developing new talent

Communications

Employs strong interpersonal skills in communicating and listening as well as in maintaining and establishing solid relationships with customers, vendors and associates

Interacts effectively with employees and customers in difficult situations

Strategic Planning

Utilizes a solid knowledge of lean and six sigma philosophies in line with those employed daily by automotive industry clientele as well as introducing these philosophies into Corsicana

Executed a service delivery approach designed to improve quality, reduce cost, increase productivity and strengthen competitive advantage, endeavors that led to achieving stated goals and objectives set forth

Managed all facets of opening a new branch office for a commercial landscape company, an undertaking that has been successfully guided through strategic planning efforts

Created and implemented business strategies that resulted in significant increases in revenue, productivity, and safety

Safety

Maintained a safety focused environment and a culture of zero tolerance

Implemented process improvements based on feedback from customer interaction and in line with safety measures

Implemented site safety program to include safety council, improvement activities, information board, etc at Corsicana

Administrative

Compiled detailed daily logs of activities and completed in a timely manner all project-related paperwork, including scheduling, assisting with organization of client files, collecting payment for services rendered, and maintaining accurate and up-to-date in-house records

PROFESSIONAL EXPERIENCE SUMMARY

Site Manager, MPS Group – Spring Hill, TN

Plant Manager, Corsicana Bedding – Shelbyville, TN

Manager, MacLellan Integrated Services - Lafayette, IN

Contract Manager, MacLellan Integrated Services - Delta, British Columbia, Canada

Assistant Contract Manager, MacLellan Integrated Services - Lafayette, IN

Branch Manager, Landscape Services Group - Nashville, TN

Sergeant and Crew Chief, US Marine Corps Reserves - Chattanooga, TN

EDUCATION

Middle Tennessee State University - Murfreesboro, TN

Bachelor of Sciences degree in Liberal Studies

Minor in Aerospace Administration

LANGUAGES

Proficiency in Spanish, both writing and speaking

TECHNICAL SKILLS

Extensive experience in the use of Microsoft Office, Windows 2000/XP, and Internet Explorer

INTERESTS / ACTIVITIES

Assistant MTSU Rugby Coach - 1 year

Assistant Siegel High School Rugby Coach - 5years

MTSU Rugby Team Member - 3 years

Alpha Eta Rho Professional Aviation Fraternity - 3 years

FAA Private Pilot - 1996 to Present

REFERENCES AVAILABLE UPON REQUEST

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