Technical Support Sales

MARVIN J. EUGENIO

Address : Building No.** Zone *6 Street 912 Al-thumama Qatar

Mobile : +974******** / +974****-****

E-mail : ******.*********@*****.*** *************@*****.***

Objectives:

To contribute further on the development of your esteem company by providing quality workmanship base on my vast abilities and experiences.

To obtain a position that would fit my qualification and enhance further my knowledge, skills, and ability for continuous career.

PERSONAL PROFILE:

Experienced ICT professional in Emergency Response

Innovative with self determination

Able to work under pressure and independently

Capable to work as a Team Leader

Hardworking and responsible person

Goal oriented with a high-level of patience

WORK EXPERIENCES:

United Nation Childrens Fund (UNICEF) March 17, 2014 – November 30, 2015

Typhooon Haiyan Response

Tacloban Field Office

208 M.H. Del Pilar Street

Tacloban City, Leyte

Philippines 6500

Timely and effective technical assistance and support for office network and server systems including software/hardware installation and operational support

On continuing basis, administer and maintain office network and server system components: ranging from hardware installation of network equipment to software/ firmware upgrades, capacity & availability management, and system monitoring tools

Ensures minimal down time and maximum staff productivity through effective services, infrastructure improvement, monitoring and compliance to standards

Physical layout of network and servers systems component is documented and maintained

Prepares and maintains a physical layout of network and server systems component including diagrams and network description

Timely and effective user support is provided related to UNICEF personal computers and peripherals

Provides user support for all UNICEF computers, printers and laptops/notebooks, docking stations, peripherals and handhelds

Resolves and closes all calls passed on from the first line, and as necessary, seeks further support from third line, Subject Matter Experts (SMEs), or external vendors for resolution

Keeps the users informed of their call’s status as appropriate

Keeps all Global Help Desk staff informed of notable trends, solutions, fixes, delays that are in effect and any new processes

Provides support for Conference room and Video Conference setup

Assists to plan and implement new IT initiatives or migration projects, including rollout of new installations, upgrades of hardware, software, or operating systems

Provides input and offer suggestions for IT initiatives under UNICEF

Assignments of additional duties and responsibilities are effectively performed

Performs other duties as assigned by the supervisor

Install, maintain and administer emergency and security telecommunications including electrical power sources as part of the overall UNICEF emergency response. This involves installation and programming of BGAN satellite terminals, satellite phones, VHF/HF radio systems (base, mobile in vehicles, handled units), emergency power sources, and VSAT satellite terminal when required.

Systems Engineer January 24, 2012 – March 14, 2014

CTLink Systems Inc.

4th Floor Maripola Bldg.,

109 Perea St., Legaspi Village

Makati City 1229, Philippines

Tel:+632-***-****

Outsource IT Support at UNICEF Philippines (November 14, 2012- December 27 2012)

Implementation of Trend Micro Business Security Worry Free/ Officescan

Provide Support and resolved technical issues on Trend Micro Business Security Worry Free/ Officescan

Installed and manage Windows Server 2003, 2008, 2008 R2

In-house Support

Provide an Onsite and in-house Support on Server (raid configuration), Desktop, Laptop, and printers

Coordinate with stocks regarding the arrival / availability of the units / products

Counter check the inventory list of stocks before receiving the items / units / products

Put CT Link warranty stickers on all replaceable components / parts

Coordinate and verify / confirm from sales regarding the SOW and additional instructions

Get information of the items (i.e. serial nos., service tag part numbers, PPID)

Power on, check and test the items. In case of failed / defective parts, request for replacement as soon as possible

Perform / follow the SOW and additional instructions

Burn in the items / units if possible

Final testing and checking of the units

Pack / Properly seal (packing tape with seal) the items / units

Advise operation and sales

Release the items / units to operation for delivery Properly sealed boxes with covering supplier’s invoice/checklist/SO

CBS- MC RPS Staff January 2011 – May 2011

SGV & Co. (Sycip Gorres Velayo & Company)

6760 Ayala Avenue

1226 Makati City, Philippines

Reporting Production Services to my immediate superior

Monitoring of IN/OUT of Financial Statements, Income Tax Return and Management Letter

Assigning Barcode of Financial Statements, Income Tax Return and Management Letter to Database

Formatting of Financial Statement, Income Tax Return and Management Letter

Technical Support/Sales Marketing Staff July 2008 – April 2010

Slid Innovative Infrastructure Inc.Unit 406

4/F Casa Rafael Building Quezon Ave.,

Quezon City

Responsible for troubleshooting of desktop, laptops and printers technically

Hardware and software installation

Supporting and assisting clients through phone

Onsite service if needed

Providing quotation to the parts mentioned

Attaining incoming and outgoing calls

IT Maintenance/Technical support/Sales Staff May 26, 2009 - Nov. 2009

Under Slid Innovative Infrastructure Inc.

LBC Express

General Aviation Center

Domestic Airport, Pasay City

Performing the function of a technical support

Onsite service if needed

EDUCATIONAL ATTAINMENT:

COLLEGIATE : Bachelor of Science in Computer Science

New Era University (SY 2003-2007)

# 9 Central Ave., New Era, Q.C.

HIGH SCHOOL : New Era High School (SY 1999-2003)

2nd District, Tandang Sora Ave., Q.C.

ELEMENTARY : New Era Elementary School

2nd District, Tandang Sora Ave., Q.C.

SEMINARS/TRAINING ATTENDED

Theme

Venue

Date

Emergency Prepareness and Response Training

Ethics and Integrity Training

Computer Networking Seminar

Philippine Youth Congress in

Information Technology

HP Imaging and Printing Group(IPG) Training

Accredited Platform Specialist HP LaserJet Solutions (2006) in “HP Certified Professional Program”

UNICEF Tacloban Field Office

UNICEF Online Course

New Era University

Quezon City

University of The Philippines

HP Service Center

Gil Puyat Ave. Makati City

September 09-10, 2014

September 24, 2015

September 09, 2006

September 13, 2006

January 12-15 2009

PERSONAL DATA:

Sex : Male

Age : 28

Date of birth : October 29, 1986

Place of birth : Quezon City

Civil status : Married

Citizenship : Filipino

Language : English,Filipino, Waray

CHARACTER REFERENCE AVAILABLE UPON REQUEST

I hereby certify that the above mentioned are true and correct in accordance to my knowledge and ability.

Mr. Marvin J. Eugenio

Applicant

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