Customer Service Manager

Nelmar Roie Ramos Hababag

#**** **** **** **. ******* Caloocan City

Mobile No.: 095********

E-mail Address: **********@*****.***.**

Career Objective: “To obtain a significant and challenging position as a service professional wherein I will learn and excel in a dynamic work environment, focused on promoting business growth by providing superior value and service.” WORK EXPERIENCE(S):

Company Name

Concentrix-IBM Nov. 2014- March 2016

General Billing Dept. Staff

Responsibility Attended:

Approach the concern of every client in very convenient way, to provide a reliable and accurate resolution to their concerns

Provide financial management suggestions to manage and maximized their resources for the services their acquiring.

Manage critical support problems and questions, handle escalations and sensitive problems and questions.

Maintain a professional and polite conduct when interacting with consumers and peers. EDUCATIONAL BACKGROUND:

Secondary Camarin High School 2007-2011

Molave St. Cristina Hms. Caloocan City

Tertiary Polytechnic University ofthe Philippines 2011-2015 Bachelor of Science in Entrepreneurship

Don Fabian St., Brgy. Commonwealth, Quezon City

Academic Attainment:

Research paper: Assessment of Credit Risk Management Approach in selected bank in Quezon City –published at PUP main campus and National Library Thesis: (“Assessment of Attitude, Creativity, Relationship and Organizational Strategies

(ACROS) Model in the Head Office of the National Book Store”) Post-Graduate Course Oeridian Training Solutions, Inc. Oct. 2014 Finishing Course For Call Center Agents

3rd Floor, CLMC Building 259 EDSA cor Connecticut, Mandaluyong Philippines

SPECIAL SKILLS AND QUALIFICATIONS:

Proficient in Microsoft Office(MS Word, PowerPoint, Excel &Publisher )

(Can type 30-60 wpm)

Business Correspondence (letters, memorandums)

Accredited Financial Planner

Event Organizing

Task-oriented

Excellent communication, interpersonal and listening skills

Customer service relation

The ability to network and establish relationships with clients

Discretion and understanding of the need for client confidentiality SEMINARS/TRAININGS ATTENDED:

Faces of Entrepreneurship towards your Future

Polytechnic University of the Philippines Quezon City Campus PUPQC Covered Court (March 14, 2014)

Stock Market Seminar Philippines Stock Exchange

Pasig Ortigas (February 24, 2014)

Entrepreneurship: Global Vision and Different Dimensions Polytechnic University of the Philippines Quezon City Campus PUPQC Covered Court (February 26, 2014)

GO NEGOSYO SMX Convention Center

Mall of Asia (January 26, 2014)

TARA NA, NEGOSYO NA! (UNIVERSITY OF THE PHILIPPINES UP- ISSI) Polytechnic University of the Philippines Quezon City Campus (September 09, 2013) GIVING THAT BUSINESS A LIFT: THE CONCEPT OF FRANCHISING Polytechnic University of the Philippines Quezon City Campus (May 03, 2012) HOW TO START A BUSINESS

World Trade Center Pasay City (June 10, 2011)

PERSONAL DATA:

Age : 22 yrs. Old Birth Date : May10, 1994

Height : 5’7’’ Weight : 112 lbs.

Gender : Male Marital Status : Single

Religion : Christian Citizenship : Filipino

Mother’s Name : Marife R. Hababag Occupation : Food vendor Father’s Name : Nelson B. Hababag Occupation : Bus Driver CHARACTER REFERENCES:

Lodgerio D.Caole Jr. Vendor Manager 099********

Merchant Acquiring and Payments

Metrobank Card Corporation

MCC Center, 6778 Ayala Avenue, Makati City

Carlo Salvador B. Azarcon Branch Operations Officer/ Manager 092******** Metropolitan Bank and Trust Company

(Metrobank) Tel# 9829201

Andrelyn M. Garan Data Analyst 090********

Accenture Philippines

I hereby certify that the above information is true and correct to the best of my knowledge and belief. NELMAR ROIE R. HABABAG

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