Manager Customer Service

VIVEK RAMDEV

EXP : ** years

Availability : Negotiable

Current Location : Bangalore

Contact : *************@*****.***, 815-***-****,903-***-****

OBJECTIVE:

Adaptable and flexible team player, yet comfortable working independently utilizing abilities developed through my experience and education, for professional growth and advancement.

EXPERIENCE:

Company : Vistara Voyages India Pvt. Ltd.

Duration : Jan 2016 – Till Date.

Designation : Sr. Travel Counselor

Responsibilities:

Make itinerary arrangements for company’s corporate employees for Domestic & International travel.

Follow up & update customers on reservation details.

Coordinate for Visa and Travel Insurance.

EXPERIENCE:

Company : BCD Travel India Pvt. Ltd.

Duration : Jun 2007 – 2010.

Designation : Sr. Travel Counselor (Implant at Honeywell)

Responsibilities:

Make itinerary arrangements for company’s corporate employees for Domestic & International travel.

Follow up & update customers on reservation details.

Coordinate for Visa and Travel Insurance.

Company : Kuoni Business Travel India Pvt.Ltd.

Duration : 2006 – May 2007

Designation : Travel Consultant (Implant at TVS)

Responsibilities:

Make itinerary arrangements for company’s corporate employees for domestic & International travel.

Follow through with reservation details and keep customers updated.

Coordinate for Visa documentation.

Issue travel insurance through third party.

Company : Vinnag Tours and Travels - Bangalore

Duration : 2002 – 2006

Designation : Manager

Responsibilities:

Sales & Marketing to promote domestic and international travel for individuals and group travelers.

Negotiate with airlines to get competitive rates and flights schedules for Domestic and International Travel.

Responsible to oversee and handle day to day operations, customer Service and accounting.

Company : Fare Deal Enterprises – Bangalore.

Duration : 1997 – 2000

Designation : Manager.

Responsibilities:

Marketing & Sales to promote domestic and international travel for individuals and group travelers.

Negotiate with airlines to get competitive rates and flights schedules for Domestic and International Travel.

Company : Excelsior Travels Pvt Ltd – Bangalore.

Duration : 1995 - 1997

Designation : Sales Manager

Responsibilities:

Responsible for the formulating sales strategy for Market development, major account activities and industry profile.

Managing Executives, Corporate account and arranging Group Tours for International travel.

QUALIFICATIONS:

BA in Travel & Tourism Discontinued.

S.S.L.C Karnataka Examination Board – Bangalore.

Diploma in Passenger Reservation, Ticketing, Fare Construction and Travel Agency Administration from Armen Institute of Travel Agencies –Bangalore.

Diploma in IATA-UFTAA Standard Course from IATA- Geneva.

Passed in AdvancedFares and Ticketing for Travel Agency Personal conducted by Air India Staff College - Bangalore.

SKILLS:

Have a strong organizing, marketing, motivating and managing skills.

Adaptable to changes.

Good geographical knowledge.

Customer Relationship Management skill.

Good exposer to provide appropriate mix of service, reliability and competitive pricing.

ADDITIONAL INFORMATION:

Proficient in Windows XP and internet skills.

Can speak, read and write English fluently.

Can speak Kannada, Telugu, Tamil and Hindi.

PERSONAL DETAILS:

Date of Birth : 17-05-1975.

Place of Birth : Bangalore

Passport No : L3552944

Address : #5, 8th Main Road, OppByrappa Enclave Apt.

Shivanagar, Rajajinagar, Bangalore-560 010.

Tel: 23408332.

DECLARATION:

I hereby declare that the details furnished above are true to the best of my knowledge and belief.

Place: Bangalore VIVEK RAMDEV

Date:

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