Customer Service Sales

Amarjit Kaur

**** **** **** **** ** Richfield, Edina

email: **************@*****.*** Cell 952-***-****

OBJECTIVE

Highly self-motivated and organized sales professional looking for a position, where my extensive and diverse sales experience and skills can positively impact sales revenue. I am eager to learn, and excited about beginning my career in this dynamic industry.

EDUCATION

University of Minnesota, MN (Sep 2014 – Anticipated)

BBA: International Business and Sales

High School Diploma, Edina, MN Graduated: 2014

Professional Skills

Positive Attitude and highly motivated

Energetic performer, consistently cited for unbridled passion for work with sunny disposition.

Possess leadership management

Responsible and honest

Strong problem solving ability

High customer service standards

Ex - dealer-socket, Reynolds & Reynolds, .NET, Customer relation and Xtime.

Interpersonal and Teamwork Skills

Excellent interpersonal, communication and relationship-building skills. Listen attentively, communicate persuasively and follow through diligently.

Able to communicate effectively in a professional business manner and as a member of a team. Strong written and verbal communication skills acquired through work and study.

Working while studying has given me the time management skills to multitask and work under pressure. I am driven to meet deadlines while maintaining accuracy, and have never been late with an assignment. Reliable, Loyal and trustworthy with a strong work ethic and values.

Computer Skills

Customer Relationship Management software (CRM)

Computer/technical skills include: MS Office, Excel, Word, PowerPoint, Outlook, Access, Internet explorer.

Accomplishments:

Winner of the “BMW Employee of the Quarter” Award, 2015.

Certified Automotive sales Associate "Penske Automotive Group"

Language Skills: Able to speak, read and write fluently in English, Punjabi, Hindi, Gujarati and Spanish.

employment experience

BMW, Bloomington, MN 05/2014 to 04/2016

BDC/ Online Sales Leads

Receptionist/customer appointment agent/Sales online lead

Follow- up with customer service satisfaction/Receive feedback from customers

Scheduling the appointment for inbound and outbound calls

Enter customer data and there history into Reynolds and Reynolds

Facilitated follow-up with around 265 customer per day

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Made reasonable procedure exceptions to accommodate unusual customer requests.

Provided accurate and appropriate information in response to customer inquiries.

Addressed customer service inquiries in a timely and accurate fashion.

Jewel of India, Minneapolis, MN 03/2011 to 06/2013

Gained customer Service skills by taking care of customers and making sure they get what they want

kept a friendly attitude and smile on my face

Count customers as a top priority, as well my work tasks

Teaching Skills: Teaching Indian languages (Punjabi and Hindi) to people at home and Sikh Temple.

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