Customer Service Oracle

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ÜNAL MAJID

**** ****** **** ***, *** Jose, CA 95120 C 408-***-**** ****.*****@*****.***

Summary

A results-driven and highly motivated individual. Requirements collection and documentation for applications, data analysis, Search Engine Optimization and website development, Oracle database administration, database applications development, and software development experience using C, Java, PERL, and other languages. Team player with excellent verbal and written communication skills. Experience

eBay San Jose, CA

Design Engineer December 2015 – present

Working for the Office of the CIO and part of team working on information security remediation initiative to address security gaps and resolve risks associated with eBay’s corporate IT infrastructure. Successfully mapped the dependencies of IT infrastructure applications by working directly with application owners to improve network security that employs secure servers and 2 Factor Authentication (2FA).

• Worked closely with the core project team (Business Partners and Technical Lead) to understand the system/application environment and its dependencies and created/updated the Current State Architecture diagrams and Application Dependency Mapping.

• Presented the current state of application/system for review of compliance with the information security policies and standards to management team. Created the Design Specification document for each application/system.

• Directed implementation of proposed changes by the technical team for application/system rezoning and 2FA to ensure compliance with design specifications.

• Created the standard design pattern for network and server infrastructures of all eBay site types.

• Identified the differences between the standard eBay site types and the current state of each eBay site in order to estimate the effort and cost of bringing each site up to standard. OnRevenue.com Palo Alto, CA

Search Engine Optimization and Website Development June 2015 – November 2015

• Customer website development using WordPress, HTML and Javascript.

• Search Engine Optimization (SEO) for client web-sites – analyzed accounts, campaign, ad group, and ad information using click through rate (CTR), keywords, impressions, and reports available in Adwords.

• Google Adwords and Google Analytics certified.

• Quality assurance (QA) of websites and OnRevenue applications.

• Enhancement of OnRevenue applications – analyzed OnRevenue applications for user friendliness, correctness, quality of website design, and SEO. Conducted comparative analysis of competitor companies. KKTCELL A Cellular Company Nicosia, Cyprus

Manager of Information Technologies Department June 1999 to June 2001 Responsible for Oracle 8i based customer information database. Managed development of customer service, sales and marketing, and finance department reports. Major hardware and software upgrades were undertaken and successfully completed ahead of schedule. Effectively managed billing, payroll, fraud, and collections programs and created IT related internal policies and annual vendor support and maintenance agreements.

• Upgraded Oracle database version from 8.0.5 to 8.1.6.

• Upgraded Peter Service Billing and Information System (BIS) from 3.0 to 3.1.

• Did market study of available telecom call processing products and implemented the selected product, Comverse Infopeeler. Developed PL/SQL programs to interface the Comverse Infopeeler with IT billing system. Implemented 2

the Comverse Infopeeler filter programs that separated calls into different groups (prepaid, postpaid, and roaming calls) before they were loaded into the billing system for proper rating of calls. North American Philips Corporation Briarcliff Manor, NY Database Administrator and Web Master in IT Services Department 1994 to 1999 Oracle Database Administrator providing infrastructure support in a client/server environment. DBA responsibilities included designing and implementing the Oracle environment, upgrading the RDBMS versions and Oracle Application releases, installing database or development tools, and maintenance of all software related to Business Systems Group at Philips Research.

• Converted various software platforms used by Accounting, Purchasing, and Receiving departments to a uniform database environment - Oracle RDBMS. Oracle Applications used were Payables, General Ledger, and Purchasing.

• Responsible for planning the project, directing the project team, overseeing the timetable set for the project, developing and configuring Oracle software and Oracle Applications, and maintaining system integrity and continuity of the hardware system.

• Application developer for database and web related software. Projects completed improved efficiency and reduced paper work for users by increasing automation. Used C, Perl, Oracle Reports and Forms, SQL*Plus, and PL-SQL.

• Web master. Duties included web server, web browser and web search engine installations, configuration and maintenance, writing HTML and CGI scripts, developing web applications and web pages.

• Upgraded Oracle RDBMS V6 to ORACLE7. Upgraded Oracle Payables, General Ledger, and Purchasing, from Release 9.3 to Release 10.5.

Engineering Staff in the Center for Manufacturing Technology 1991 to 1994

• Developed software for General Electric’s Computer-Aided Production Support Systems used for factory automation of PCB assembly. Networked PCs with emphasis on data communications.

• Developed software for Production Control System part of the project. This was initially developed exclusively for GE and was later extended into a generic product marketed by Philips. Oak Grove School District San Jose, CA

Substitute Teacher, Pre-K – 8th Grade March 2006 – June 2015 Fulfilled both short and long term substitute assignments across all subjects, teaching students of different academic levels and ages and diverse cultural backgrounds.

• 9 years of Pre-K – 8 substitute teaching experience reinforced by volunteering at my children’s schools.

• Credentials include certified California Emergency 30-Day Substitute Teaching Permit and MSc in Computer and Systems Engineering.

• Taught children with special needs, who required extra care to manage their special needs.

• Regularly won appreciation for dedication, reliability, organization, and effectiveness. Graystone Elementary School, Bret Harte Middle School, Leland High School 2001-2014

• Parent Volunteer at Graystone – helped in the library, computer room, and K through 5th grade classes.

• Cultural Fair Coordinator and Membership Drive Co-Coordinator at Bret Harte.

• Parent Volunteer at Leland Speech & Debate Club – tournament organization and judging. Education

Rensselaer Polytechnic Institute, Troy, NY MS Computer and Systems Engineering, 1991 Rensselaer Polytechnic Institute, Troy, NY BS Computer and Systems Engineering, 1989 Computer Skills

Oracle Toolsets: Oracle Pro*C, Oracle Forms, Oracle PL*SQL, Oracle SQL*Plus, Oracle Reports, Oracle SQL*Loader, Oracle SQL*Net

Oracle Apps: Oracle General Ledger, Oracle Payables, Oracle Purchasing Web Software Skills: FrontPage, Wordpress, HTML, XML, PHP, AJAX, Python, Javascript, and CGI scripts Programming Languages: C Programming language, Java, PERL, Borland Delphi, shell scripting

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