Manager Active Directory

MARCOS RICARDO MARTI

Miami/Fort Lauderdale Area, US • 954-***-**** • ******.*******@*****.***

IT Manager

Summary

Diversified technology hands-on professional specializing in global high availability enterprises delivering technology solutions and support to improve business productivity. A team player with diverse experience and expertise: a person with passion and integrity who is strongly committed to excellence.

2015 - Present B.A. IT Management

Southern New Hampshire University

Education

Network

LAN, WAN, WLAN, TCP/IP, DNS, DHCP, Active Directory, NFS, NAT, SIP, ISDN, PRI, VoIP, T1, T3, Pots, Cable modem, xDSL, Frame Relay, SIP. Cisco switches, TCP/IP, DHCP, DNS, Ethernet/Fast Ethernet/Gigabit Ethernet, Fractional T1 Systems

Microsoft CRM, Microsoft Navision, SharePoint 2013, SQL 2012, Windows 7/10, Office Premium 2013/16, Macintosh OS, Photoshop, IIS, Microsoft SUS, Microsoft SMS, Microsoft Project, Visio Professional, Microsoft Exchange Server 2007/2010, PowerShell, ManageEngine OpManager, Servicedesk Plus, KeepItSafe Backup, SysAid, Citrix Netscaler 11, Citrix XenApp/Desktop 6.5-7.8

Skills

Apr 2014 - Present IT Manager

Lifestyle Hearing Corporation

Developed and Maintained Cloud Infrastructure shared by 500 users across USA and Canada Managed Support Team that supported 120 Clinics across USA and Canada Reshaped Corporate Telecommunications Enterprise using sip services and eFax solution resulting in OPEX savings (30% Annually)

Managed multiple IT Software Development Projects from scope to completion Performed daily systems administration (MACs, security, monitoring) and troubleshooting of the following corporate core software: MRTG network monitoring, Active directory, Microsoft Server 2012 R2, CentOS 7.6, Microsoft Exchange 2016, and Intel Security Managed Yearly Audits conducted by Microsoft and Deliote Developed High Availability Citrix Environment with GLSB Netscalers Managed Daily Backups of SQL/Exchange/File Server

Established preferred vendor list with preferred pricing models. Implemented IT purchasing process which accelerated product acquisition and faster solution delivery to clients

Partnered with Major Telecommunication rebiller resulting in OPEX Savings (10 Annually) Work History

https://www.visualcv.com/ndff6tbuxze

Monitored the virtual environment performance and resolved technical issues before client or company impacting events occurred.Successfully improved service levels to 99.99% target up-time using ITIL / ITSM framework

Redesigned Citrix Enterprise and Upgraded to Citrix XenDesktop 7.8 Presented strategic technology improvements and timelines to senior management team on monthly basis.

Recognition to team players was also identified for team contributor’s priorities /deliverables that improved corporate culture and production

Compiled monthly service level reports (levels of service, incoming telephone activity, hardware and software issues) and presented to Executives

Aug 2007 - Jan 2014 Telecommunication / System Engineer Inktel Direct

Manage day to day activities and administration of the company’s Avaya/Apex call platforms. Maintained and Created all VDN, Skill programming, Vectoring and routing Setup backup process for Avaya Media Gateways and Avaya CMS Supervisor Created and Maintained Documentation on all Call Center Call Flows Interface with corporate and client customers to gather requirements and specifications needed to perform custom development and integration work with various contact center platforms. Deployed and managed Avaya IP Office.

Implementation (of new and existing clients), Administration, Support, Expansion (including turn-up of servers, gateways, and T1s) and Patching. Platforms supported traditional ACD functionality, IVR Manage multiple voice gateways across multiple carriers for voice and fax services Interface with telephony vendors for circuit orders, maintenance and support for telephony infrastructure.

Provide support to 500+ end users for all telephony related inquiries. Utilize internal ticket system to document and communicate work against all service requests. Perform maintenance tasks on all systems including servers (Active Directory domain), workstations, network switches and backup devices. Ensure compliance with internal security standards using anti-virus (Norton), patch management

(WSUS).

Perform systems backups and data recovery.

Audit and evaluate Information Systems controls (configuration, version, backup etc.) to ensure internal and vendor compliance.

Deploy and manage Microsoft Cluster environment.

Work with Microsoft ISA Server and GPO to control/restrict user environment. Work independently to provide primary technical support and resolution for all hardware, software and related equipment issues for end users.

Administer and maintain user accounts and mail accounts on the domain. Maintain updates and patches for hardware and software on servers and workstations as needed.

(Virus protection, mail client, network client, internet browser, etc.). https://www.visualcv.com/ndff6tbuxze

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