Property Management, Administrative Assistant
Resume:
LE'SHAWN RIGGINS
***** ******* **** ******, ** 44123 216-***-**** *********@*******.***
SUMMARY OF QUALIFICATIONS
Strong analytical and planning skills combined with the ability to coordinate the efforts of many to meet organizational goals. Productive and efficient work habits without supervision. Self-motivated with high energy.
SKILLS PROFILE
- Excellent communications skills.
- Excellent planning and organization skills.
- Excellent inter personal skills.
- Proven sound leadership skills in providing guidance and direction.
- Proficient in Microsoft Software Package (Outlook/Word/Excel).
-Maintains effective and harmonious relationships
-LIHTC trained through Zeffert and Associates
-Fair Housing trained through Gracehill
EMPLOYMENT HISTORY
Property Manager, the NRP Group LLC
1/1/2015 Present
Cleveland, OH
Marketing:
-Promptly marketed apartments
-Responded to inquiries
-Maintained an updated an accurate waiting list
Leasing:
-Maintained an updated accurate rent roll.
-Performed income certification and annual re-certifications, including obtaining all required documentation, Informed all parties of status during leasing process in a timely manner
-Coordinated lease signing, move-in, issuance of keys.
Resident Management:
-Assisted residents with landlord issues. e.g. locked out
-Coordinated with Supportive Services to help meet the specific needs of any special needs population NRP Management was currently serving
- Provided timely notices to tenants including but not limited to overdue rent, lease violations, notice of eviction.
Assist residents with landlord issues. e.g. locked out
Administrative:
-Maintained accurate records for all inquiries, tenants in process, and waiting list.
-Maintained all tenant files in accordance with regulations
-Maintained all tenant tracking and reported timely to appropriate sources
-Kept accurate and up to date records in compliance tool
-Collection and handling of rent, fees and service payment delinquencies
-Maintenance of all resident ledgers
-Corresponded with representatives of affiliated housing agencies (OHFA, EDEN, SECTION 8, etc)
-Prepared and filed all forms, information, and data in compliance with all requirements
-Attended all staff and other agency meetings and events as required
-Other duties as assigned
Property Management Executive Assistant, the NRP Group LLC
9/1/2012 12/31/2014
Cleveland, OH
Provides daily operational support to upper Management including but not limited to: The President, Assistant Vice President, Regional Vice Presidents, Regional Property Managers, and Community Managers of NRP Management.
-Serves as a software administrator for the following software programs: Core Logic/Safe Rent, Blue Moon, Property Solutions, VISA Management Systems, Heartland Payment Systems, GraceHill, and Yardi to provide access, support and assist with relevant control to new and current users.
-Prepares and submits Management Company Capacity Reviews for Ohio Housing Finance Agency (OHFA) for new and existing developments.
-Prepares Affirmative Fair Housing Marketing Plans (AFHMP’s) with regards for time sensitive deadline for new property developments. Assists CM’s with the completion of renewal AFHMP’s.
-Works with the National Business Systems Manager to address Help Desk tickets for Yardi Issues such as: Access Changes, Access Issues, Adding agents, Adjust Lease Charge Errors, Attachments, Credit reports, Deposit Accounting, GPR Issues, Lease Charges, Ledger Corrections, Move-ins/Move-outs, Monthly Posting, One Time Charges, Recertification’s, Renewals/MTM, Work Orders, and Zero Receipts.
-Act as a resident point of contact before the RVP. Attempt to resolve any resident issues with site staff/RPM’s.
-Establish and maintain good working relationships with various hotel chains nationwide to customize contracts for corporate group rates relevant to lodging, specific event needs and business practices.
-Business travel yearly as corporate support for regional and nationwide property visits and off site meetings.
Property Manager, the NRP Group LLC
9/1/2011 8/31/2012
Cleveland, OH
Marketing:
-Promptly marketed apartments
-Responded to inquiries
-Maintained an updated an accurate waiting list
Leasing:
-Maintained an updated accurate rent roll.
-Performed income certification and annual re-certifications, including obtaining all required documentation, Informed all parties of status during leasing process in a timely manner
-Coordinated lease signing, move-in, issuance of keys.
Resident Management:
-Assisted residents with landlord issues. e.g. locked out
-Coordinated with Supportive Services to help meet the specific needs of any special needs population NRP Management was currently serving
- Provided timely notices to tenants including but not limited to overdue rent, lease violations, notice of eviction.
Assist residents with landlord issues. e.g. locked out
Administrative:
-Maintained accurate records for all inquiries, tenants in process, and waiting list.
-Maintained all tenant files in accordance with regulations
-Maintained all tenant tracking and reported timely to appropriate sources
-Kept accurate and up to date records in compliance tool
-Collection and handling of rent, fees and service payment delinquencies
-Maintenance of all resident ledgers
-Corresponded with representatives of affiliated housing agencies (OHFA, EDEN, SECTION 8, etc)
-Prepared and filed all forms, information, and data in compliance with all requirements
-Attended all staff and other agency meetings and events as required
-Other duties as assigned
Administrative Assistant, the NRP Group LLC
5/1/2010 8/31/2011
Cleveland, OH
-Communicated effectively with multiple departments to set up planned meetings and prepared video conferences for offsite team members. Established strong relationships to offer/gain support and effectively achieved results.
-Provided timely, courteous and knowledgeable response to information requests; screen and transfer calls; and prepared official correspondence.
-Worked with administrative counterparts in the Southeast and West to ensure that all administrative functions are completed timely and accurately. This included but was not limited to reporting, travel coordination, meeting coordination, coordination of IT and HR support.
Director of Client Services, MedSource Home Care
11/1/2004 6/1/2009
Euclid, OH
-Communicated regularly with the D.O.N. to address ongoing concerns.
-Performed insurance verifications, and gain authorizations from HMO’s and private insurance. (Care Source, BCHP, Well Care, and VA)
-Responded to Cease and Desist letters received from the state facilitators for Medicaid. Write corrective action to be approved by the clinical manager. Sent out the corrective action and filed the accepted response appropriately.
-Ensured policies related to records establishment and maintenance/confidentiality were adhered to.
-Reviewed and coded invoices. Ensured appropriate forms were submitted before processing. Monitored that correct approval signatures were used on all invoices per the companies’ delegation of authority guidelines. Reconciled accounts as needed.
-Generated and transmitted for billing all Medicaid, MRDD, and HMO’s claims weekly.
-Generated and transmitted for billing all Passport claims monthly
REFERENCES
-Provided upon request
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