Customer Service Manager

Jeanie Benson

**** ** ****** ****, *********, FL 34431 • 678-***-**** • *********@***.***

Objective: To more fully utilize my skills and abilities in an administrative or banking environment.

SUMMARY OF QUALIFICATIONS

More than 10 years of customer service experience including managerial experience Extensive experience with bookkeeping, payroll, deposits, and scheduling Proficient with Microsoft Word and Microsoft Excel Experience and familiarity with Western Union and money orders Hard working, able to multi-task effectively

Excellent people skills

PROFESSIONAL EXPERIENCE

Kroger, Dallas, Smyrna, and Marietta, GA

2006 – 2016

Customer Service (2006 – 2008)

Assistant Front End Manager (2008 – 2014)

Front End Manager (2014 – 2016)

Responsibilities included: scheduling, bookkeeping, payroll, deposits, open and close store, cash control, training of front end workers. Work to meet quotas set by regional management such as Percent Effective – meeting number of labor hours allowed per week and meeting budget; Customer Service Friendliness percentage; Ring Tender Effectiveness – speed and number of items scanned.

New store openings - setting up front end customer service. District Office (2016)

Assisted stores with cash problems to locate “lost” cash and determine reasons for discrepancies.

Martins, Hiram, GA

2005 - 2006

Cashier

Responsibilities included: customer Service, operate cash register. National Library Bindery, Alpharetta, GA

1987 – 2004

Book Binder

Responsibilities included: receiving orders, coding orders, typesetting, binding books.

EDUCATION

Milton High School, Alpharetta, GA, Graduate, 1986 REFERENCES

Ms. Jacki Dingler

Kroger Company

Front End Manager

770-***-**** (cell)

Ms. Julie Griffin

Kroger Company

Co-Manager

678-***-**** (cell)

Mr. Tommy Jenkins

Kroger

Unit Manager

678-***-**** (work)

770-***-**** (cell)

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