Customer Service Data Entry

Tomara S. Proctor

**** ********** **. #****, *******, Texas 77040

************@*****.***

Tel:346-***-****

Personal Statement

I am a highly motivated and conscientious individual with over 10 years’ experience in customer service, administration, accounting and public service with an excellent track record by generating a 100 percent positive production in customer care and quality assurance. By implementing these skills I have reduced costs and improved on time effectiveness. I am seeking a position within your company where I can bring immediate value and strengths whilst developing my current skills further.

Computer Skills

Software (PowerPoint, Photoshop, Excel)

Operating Systems (Windows 7XP)

Software Packages (Microsoft Office, Adobe Suite)

Hardware (PC, Mac, HP servers)

Databases (JD Edwards, Oracle, SharePoint)

Office Equipment (Phone, Copier, Fax, Scanner)

Work Experience

Billing Clerk (Dec-2015 – Current)

H2O Consulting, Houston, TX

Enter all billing information on all customers and vendors

Ensure all customer/vendor demographics are accurate for billing purposes

Enter payments checks/credit card/cash received

Answer multiple phone lines for payment inquiries

Dispatch work orders for water services

Create batch sheets and reports for accounting purposes

Front desk customer service

Behavioral Technician (April-2015 – Dec-2015)

Learning Lane, Houston, TX

Implement individual treatment plans, record patient behavior and provide a safe, supportive environment for the patients.

Life Skills Paraprofessional (Aug-2013 – April 2015)

Lee Elementary, Houston, TX

Assist, support, and work closely with teachers, administrators, and other team members in providing educational benefit for students in Special Education. Monitoring progress, testing, data collection, and socialization of the students.

Utilizing specific educational goals, interactions, and developmental strategies through the fundamentals of the curriculum.

Data Entry Clerk (TPI Staffing)

(Mar-2013 – May-2013)

Daniel, Houston, TX

Invoice Uploading into Share-Point, JDE and Oracle

Invoice Payment Process and Correction

Assist the Procurement and Accounting Department with month end closure

Document Control Procedure projects

In this position I assisted the Procurement department in Accounts Payables invoice payment and month end closure. Creating spreadsheets and assisting with compiling data for meetings and reports. I also filed and utilized office equipment throughout the work day.

Data Entry Clerk (TPI Staffing)

(Dec-2012 - Feb-2013)

Largo International, Houston, TX

Processed Incoming/Outgoing Credits for Merchandise

Customer Service to General Public and Industries

Order Processing for Furniture, Parts and Service

Incoming/Outbound Telephone Customer Service inquiries

Data Entry/Customer Service (TPI Staffing)

(Aug-2012 - Dec-2012)

eCardio, Houston, TX

Processed Heart Monitoring Equipment for Medical facilities and their patients

Inputting data/patient information into Oracle

Order processing

Shipping/Receiving of the Heart Monitoring Equipment - (UPS)

Administrative Support

(Jul-2012 - Aug-2012)

Sonlife Corporation, Houston, TX

Accounts Payable/Receivables Processing

Dispatching Hot Shot Delivery

Administrative Duties

Interviewing potential employees

Data Entry. Filing, and processing payroll

Administrative Support Specialist

(Dec-2009 - Mar-2012)

South Phoenix Healthy Start, Phoenix, AZ

Case Management Support

Clerical Duties

Documentation/Budgeting

Instructional Aide for Parenting Workshops

Project Supervisor (Programmatic)

Supervised Youth Employment Workers through the City of Phoenix

National Child Passenger Safety Technician (Car Seat)

Team Lead/Coordinator of National Healthy Start/First Things First Grant Projects

Grant Writing/Reporting “First Things First”

Administrative support to the Director

Budget and Fiscal year spending/planning support

Telephone Interviewer

(Oct-2009 - Dec-2009)

Maricopa County Office of Research and Reporting, Phoenix, AZ

Data Entry

Telephone Survey

Documentation

Accounting Clerk

(Jul-2007 - Apr-2009)

Texas Petrochemicals, Houston, TX

Payable

100% productivity

Administrative duties to Vice Presidents and Other Company Departments

In this position I provided financial, administrative and clerical services. These services included processing and monitoring payments and expenditures and maintaining the payroll system.

Detention Officer

(Aug-2003 - Dec-2006)

Maricopa County Sheriff Department, Phoenix, AZ

Security, Control, Custody

Administrative duties within and other Counties and States

Documentation

In this position I monitored inmates' activities and oversee work assignments, searched cells for drugs, weapons and other contraband, and settle conflicts between inmates.

Rural Route Carrier

(Jun-2003 - Aug-2003)

United States Postal Service, Phoenix, AZ

Delivery

Sorting

Time management

In this position I delivered the U.S. mail to individuals and businesses.

Education

High School Diploma - Alhambra High School, Phoenix, AZ

(Aug-1989 - May-1991)

Early Childhood Education - Grand Canyon University, Phoenix, AZ

(Sep-2010 - Present)

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