Customer Service Manager

JILLANI (JILL) R*BERTS

210-***-****

**** *******

Corpus Christi, TX 78415

****.***********@*****.***

Wanting a friendly, dedicated, problem-solving individual who is able to deal with stress effectively? I am able to work long hours when needed, and attention to detail is a strength of mine. Skills include good communication, both verbal and written. I regard Customer Service as the cornerstone of success. Seeking a position within a stable company.

SOUTHWEST PHOTOGRAPHICS Corpus Christi, TX

OFFICE MANAGER 10/01/2013 to Present

This is a small company, usually only 3 employees, and it requires each individual to have basic computer and customer service skills in addition to their specialty. As Manager I primarily concentrate on Viewings, Basic Bookkeeping and Banking, Packaging and Quality of Product, Customer service and Inventory. During my term received Best of the Best for each year, and received $4,000-$7,000 each year in bonuses for surpassing sales goals.

MOTEL 6

GENERAL MANAGER, Odessa, TX 04/01/2010 to 8/15/2013

TEAM SUPERVISOR, San Angelo, TX 3/01/2009 to 04/1/2010

During my first year I was sent to various properties as a Relief Manager until a Manager became available. These properties were located in Ft. Stockton, Odessa, Lubbock, and Joplin, MO. While in Odessa, I received over 20% of my income in bonuses for providing the company with occupancy levels to 100%, and increased Audit scores at this property by 23 points in 8 months. Personally completed the Hotel’s Daily Banking, Financial Records, Safe Logs and Daily Reports. Ordering through Purchase Pro and Maintaining Inventory to levels of 1.5-2 full turns. Continual supervision of PM Program with Maintenance staff on each room. HR provided continual conferences regarding hiring, record keeping and termination procedures for the 11-15 employees at each location. Scheduling and maintenance of Payroll hours on Dayforce, A/P and A/R on daily ledger logs in Excel, also use of the Optimizers and various spreadsheets, and kept P & L within company standards. Safety and Security measures included OSHA manuals and training. Sales calls monthly to local businesses, and vendors were received on a local and national level.

TX TITLE & REGISTRATION CONSULTANTS 13211 SPID, Corpus Christi, TX

TITLE CLERK 1/2/2008 to 4/15/2008

Sent Notification letters in order to prepare vehicles for auction. Maintained records on files and computer for 6 counties and worked closely with those Law Enforcement officers via fax and computer. Kept records for titles on said vehicles during the auction, and helped the new owners process paperwork.

BEST WESTERN 10216 SPID, Corpus Christi, TX

FRONT DESK REPRESENTATIVE 12/20/2006 to 2/15/2008

All front desk duties, including training new employees and maintaining inventory and supplies for the hotel. Prepared breakfast room and Web guest points compiled, along with guest reservation management.

JUST LIKE HOME CHILDCARE 1426 San Fernando Pl., Corpus Christi, TX

OWNER 1/5/1999 to 10/30/2006

Registered Child Care Provider with the State of Texas. Operated 24/7 for over 7 yrs, until my youngest child started 1st grade. Organizational skills utilized, along with providing instruction and structure to the children.