Hospitality Professional

Rhonda Osborne 901-***-****

Nashville, TN *****

***************@*******.***

https://www.linkedin.com/in/rhondaosborne10

SUMMARY

Hospitality professional with 20 years of experience managing operation, employees, expenses, sales and client accounts to maximize revenues. Works well independently as well as in team environments to manage multiple projects while meeting challenging deadlines. Resourceful and flexible, able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Create internal and external relationships to achieve measurable results.

Business Acumen Communication Proficiency Adaptability

Problem Solving/Analysis Accountability Strategic Thinking

PROFESSIONAL EXPERIENCE

Orbitz Worldwide, Chicago, IL 2006-2016

Orbitz Worldwide is an online travel company which offers leisure and business travelers to research, plan and book a range of travel products and services.

Market Manager, Memphis, Atlanta and Nashville based - Telecommute

Initiated, developed and maintained a portfolio of hotels within a vast territory and established relationships with hotel partners to maximize production and revenue potential. .

Secured inventory and rates by negotiating contracts and brought TN from 58% to 97% contracted properties through facilitating onboarding, developing strong partner relationships and presenting the company’s value proposition.

Worked directly with Revenue, Business Development., Product, Implementations, Merchandising, Distribution, Partner Marketing and CSR Teams to optimize market & individual hotel results.

Represented Orbitz in the local markets to build company awareness with the local tourism boards and hotel associations through presentations, meetings and conference attendance.

Appointed Chain Specialist for the Southeast Regional team from 2008-2013 which included maintaining in depth chain knowledge while answering team questions and presenting educational chain information.

Consistently achieved and exceeded Sales Incentive Plan metrics during tenure.

Received Orbitz All Star Sales Award Q3 2010 and a Dynamic Packaging Award Q2 2015.

Held the position of Treasurer for the HSMAI Mid-South chapter for 2 years.

Given additional assignment as Strategic Account Manager of Innlink (CRS) for 5 years.

Served on partner marketing task force for 1 year.

Americinn Airport/Mall of America Hotel, Richfield, MN 2003-2006

General Manager

Directed and coordinated the activities of the front office, housekeeping, sales and engineering departments.

Increased market share (Rev PAR) from an average of 76% to 100% or higher for 32 months of the 36 employed, and exceeded revenue budget for 30 months.

Received AmericInn property inspection scores of 90% or higher for 9 of 12 inspections.

Active member of Richfield Tourism Board for 3 years & the AmericInn Co-op Board for 2 years.

Certified in Food Safety Management for 3 years.

Set strategic direction, determined pricing, created promotions and explored new distribution opportunities which increased year over year revenues annually.

Rhonda Osborne 901-***-**** Page Two

Hilton Garden Inn Hotel, Shoreview, MN 2001-2003

Assistant General Manager

Coached and educated staff during PMS conversion to System 21 and received an overall score of 98%.

Increased customer service scores by 15% during 4th quarter of 2002.

Co-Chair of the Safety Committee.

Managed payroll, AR, interviewing & hiring, monitoring of department managers in the efficient operation of their departments and staff training & development.

Previous Positions

Holiday Inn Minneapolis West, St. Louis Park, MN 2000-2001

Revenue/Reservations Manager

Days Inn Mall of America (Bloomington, MN) and Days Inn (Roseville, MN) 1999-2000

Sales Coordinator and Director of Sales

Radisson Suites Hotel, St. Cloud, MN 1997-2000

Front Desk, Front Desk Supervisor, MOD and Front Office Manager

Best Western Kelly Inn, St. Cloud, MN 1995-1997

Front Desk, Front Desk Supervisor and MOD

Nina B Clothing Store, St. Cloud, MN 1994-1995

Sales Clerk and MOD

EDUCATION / TRAINING

B.A., Speech Communication - emphasis in Organizational Communication

St. Cloud State University, St. Cloud, MN

Minor in Business Management

St. Cloud State University, St. Cloud, MN

Trainings and certification in Marriott Hotel Excellence, Starwood Pro Learning, Conceptual Selling, 5 Choices to Extraordinary Production and Situational Sales Negotiations

Microsoft Office, PowerPoint, Salesforce, SharePoint, Wiki, Teamworks, Cognos, Google Docs, TMS, Dropbox, Microstrategy, Qlikview and Clearslide

Fidelio, Opera, MSI, InnRoad, System 21, Holidex, OnQ, ResMatrix, Micros, Check-Inn, Visual Matrix

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