Customer Service Manager

Pamela J. Speedling

Phone: 352-***-****

**********@*****.***

Objective

• My objective is to seek new opportunities in a professional environment where I can better align my prior managerial, customer service and clerical skills.

Ability Summary

Employment History

General and Operations Managers

08/2013 - 05/2016 SPINX OIL COMPANY INC GREENVILLE, SC managing employees,vendor check in,hiring, training, cleaning,paperwork,money management,audits,customer service

Store Manager

12/1996 - 06/2013 STOREMANAGER Dunnellon, FL

STOREMANAGER CIRCLEK CORPORATION 2011-2013 • Managed convenience and gas store that annually generated $1MM in gross revenues sales. • Oversaw a staff of 5-8 individuals. • Completed all store reports efficiently and accurately, interacted constantly with customers, staffand vendors. Liais on between corporate and employees in regards to payroll, scheduling and other human resource issues. • In charge of all cash, cash handling and deposits. • In charge of all employee training, performance reviews, disciplinary actions and store inventory shrinkage. • Main responsibility was to assist with the audit process, store inventory management and reporting on fuel reports and usage. • Oversaw maintenance, safety issues, plan-a-grams and resets for the property. • Certified in food safety and handling for the State of Florida • Consistently met all store objectives and goals for optimum revenue results. ASSISTANT MANAGER CIRCLEK CORPORATION 199 6-2011 • Assisted the manager on all related duties, would fulfill the role as acting manager duringtimes of vacation, illness or other periods when management was not available onsite. • Main focus was grocery orders, training and scheduling. • Also would perform customer service, store cleanliness, vendor management, and other duties as assigned.

Customer Service

01/1992 - 12/1996 Circle K Dunnellon, FL

STORECLERK CIRCLEKCORPORATION 1992-1996 • Priority responsibility would be customer services, maintenance of inventory, fuel sales, exterior and interior store cleanliness and image. • Completing all shift duties in an efficient and timely manner. • Fulfilling all other duties as assigned by store management.

Education and Training

Completion Date Issuing

Institution

Location Qualification Course of Study

USF Tampa, FL 1 Year of College or a

Technical or Vocational

School

elementary

education/social

work

ST. JOSEPH S

COLLEGE

PATCHOGUE,

NY

3 Years of College or a

Technical or Vocational

School

Elementary

Education

06/1984 Patchogue-

Medford

Medford, NY High School Diploma Regents Honors

Occupational Licenses & Certificates

Certification Title Issuing Organization Completion Date Servsafe DEHEC 02/2016

Honors & Activities

Additional Information

References Available on Request

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