Customer Service Medical

Talisha Key

Medical Secretary/OCT technician - Retina Specialty Institute

Silver Springs, FL 34488

**********@*****.*** - 352-***-****

Quality-focused, multi-skilled professional with a proven record of providing efficient, timely services is seeking transition into the medical billing and coding field with a health care organization that will contribute working knowledge to already robust medical education. Confident with proven ability to master new skills. Provide sound judgment, attention to detail and positive attitude, while communicating effectively with clients, peers and management.

• Knowledge of administrative and clerical procedures and systems.

• Able to give full attention to what others are saying and asking questions as appropriate.

• Establishes and maintains effective relationships with clients, co-workers and management.

• Well-organized and able to prioritize and manage time in a multi-task environment. KEY MEDICAL QUALIFICATIONS

Anatomy & Physiology ~ Government Payers ~ Medicare & Medicaid ~ TRICARE ~ Electronic Medical Records

Third-Party Payers ~ Worker's Compensation ~ Managed Care (HMO, PPO, and POS) ~ Office Management Insurance Claim Processing ~ MEDISOFT Proprietary Software ~ Insurance Billing Procedures ~ Data Entry Typing/Filing Documents ~ Co-Payments and Deductibles ~ Scheduling Appointments ~ Answering Phones ICD-9-CM, HCPCS, CPT ~ Introduction to ICD-10-CM ~ Medical Terminology ~ HIPPA ~ UB-04 WORK EXPERIENCE

Client Development Specialist/Marketer

TOUCHING HEARTS AT HOME - Ocala, FL - November 2015 to Present Responsibilities

Develop clientele based on perspective agencies and or caregivers. Fill in Caregiver when needed.

Assist Clients with their non-medical needs while providing emotional, mental, and physical support. Accomplishments

Moved up within this company after starting out as a Caregiver. Developed relationships with those within the company as well as outside competitors.

Server

Sonny's Real Pit BBQ - Ocala, FL - April 2010 to Present Provide exceptional customer service by presenting menus to patrons and answering questions about items, making recommendations upon request.

• Accurately receive food and drink orders and ensure that customers are enjoying their meals. Medical Secretary/OCT technician

Retina Specialty Institute - The Villages, FL - November 2014 to June 2015 Check in patients

• Complete patient referrals

• Answer phones

• Faxing and copying

• Perform imaging on patients in need using the Optical Coherence tomography

• Report to the physician when necessary

Medical Secretary

Munroe Regional/ Heart and Vascular Dpt - Ocala, FL - May 2014 to November 2014 Use medical knowledge to answer patients questions while in the waiting area or via phone

• Answering phones

• Makes outgoing phone calls to patients and or other medical facilities and physicians

• Greet patients with a smile,

• Fax reports and diagrams and prescriptions through manually and/or auto fax

• Assure that the office is maintained and kept presentably Scribe

Emergency Medicine Scribe Systems - Ocala, FL - May 2013 to May 2014 Ocala, Fl. May 2013 - May 2014

Scribe

• Provide assistance to physicians in the emergency department(ED) to help better assist with the patients visit to the ED, assuring that all information is documented accurately and in an efficient and timely manner.

• Help to improve the number of billable patients and door to door physician times

• Enters patient information into an electronic medical record or chart at the direction of the physicians. Telemarketer

Dial America - Ocala, FL - January 2008 to September 2008 Delivered prepared sales pitches, reading from scripts that described products, in order to persuade potential customers to make phone purchases.

• Explained products and prices, answering customer questions, while obtaining customer contact information and payment methods and entering into computer system. Retail Sales Associate

Sears - Ocala, FL - November 2007 to January 2008

Provided customer assistance in finding and selecting products to purchase.

• Maintained outstanding customer service, helping drive store's sales footprint in the local market. Sales Representative

Premier Mortgage - New Port Richey, FL - November 2005 to April 2006 Received phone calls from brokers, often persuading customers to use the company's services.

• Earned recognition from management for productivity well beyond organization's expectations. EDUCATION

Diploma in Medical

Ultimate Medical Academy - Tampa, FL

2012

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