Automotive Customer Service, Quality Control, Inspections

Reed Allan Robinson

**** ******** ***** *****, ****** City Texas 77573

Cell: 713-***-**** - **************@*****.***

Qualifications / Skills

A.S.E. Certified multilevel service professional. Service advisor, manager, and diagnostic and repair technician with the ability to solve complex issues and produce high level customer service. Superior communication skills. Highly proficient with PC s and Windows based operating systems.

Experience

A.S.E. Certified Master L-1 Automotive Technician April 2009-October 2013

Eric's Car Care - Houston, Texas

Responsible for the diagnosis and repair of domestic, Japanese, and some European Vehicles. Drivability, emissions

repair, and electrical specialist. Directly assisted service department on a daily basis to solve customer repair issues

And ordering needed repair parts. Interacted daily with customers to explain service procedures, assure

accurate diagnosis, and provide superior customer satisfaction.

Contract Facilities Maintenance Specialist May 2007-September 2008

Chipotle Mexican Grille - Houston, Texas

In an unsupervised facilities maintenance support role, performed restaurant equipment and building repairs on eighteen

Houston area Chipotle restaurants. Responsible for, scheduling, parts requisition, management and distribution.

Scheduled all restaurant visits on a monthly basis. Provided daily maintenance and repair cost reports to the corporate

office via internet communication. Maintained company provided vehicle and tools. Provided technical support

to restaurant managers. Set up and conducted minor maintenance and repair training classes to maximum store profits.

Automotive Service Technician February 2002-May 2007

Tyra's Automotive - Houston, Texas

A.S.E. Certified automotive repair technician. Specialized in drivability and electrical diagnosis and repair. Emissions

specialist.

Additional Work Experience

Automotive Service Management

Golden Eagle Service Center, Silverthorne, Colorado, Nadin Investments-Texaco Service Center, Houston, Texas.

G.M. Product Engineering, Pasadena, Texas, Clear Lake Tire and Auto, Webster Texas.

Automotive Service Advisor,

Laporte Automotive, Laporte Texas, Joe Camp Ford, Laporte Texas, Barbie Ford, Denver Colorado

Education

Medical Lab Certificate, U.S. Army / Graphic Arts Vocational Certification

Academy of Health Sciences San Antonio Texas - Upper Valley JVS Piqua Ohio, Texas, USA

Certifications

A.S.E. Certified Master, L-1 Automotive Technician

A.S.E. Certified Service Consultant

A.S.E. Certified Parts Specialist

Military Experience

Medical Lab Technician

U.S. Army SPC-4

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