Apple Certified Professional

RAMEEZ SHAIKH, PMP®

B. TECH., PMP

******.***@*****.*** T 647-***-**** H 647-***-****

**** ********* **., ***********, ******, L5M 7M1

PROFILE

• Eight Years of expertise experience in Industrial & Client focused consultancies.

• PMI certified PMP professional with proven ability to drive project success by practical solutions.

• Apple certified support professional and technician verifies the ability to troubleshoot and repair.

SKILLS

Project Management

Customer Support Service

Helpdesk Support

Stakeholder Management

Team Management

Time Management

Risk Management

Leadership Interpersonal Skills

CAREER HIGHLIGHTS

• Experienced and committed professional engaged in customer attentive consultancies.

• Strong aptitude towards electronics and technology.

• Persistent, patient, and sensitive to customers’ needs and apprehensions.

• Provided solutions to clients by troubleshooting problems, researching answers.

• Coordinated effectively with clients, service departments, business development/sales and other stakeholders whenever required.

• Powerful communication skills, able to establish immediate trust and confidence.

• Ability to work independently or as part of a team while meeting critical deadlines.

• Performance and results driven professional equipped with multi–tasking capabilities within highly competitive, quality driven environment while maintaining high ethical standards, professional demeanor and co-operative attitude.

PROFESSIONAL EXPERIENCE

Manager – Mechanical (onsite deputation) February 2015 to December 2015 Essar Steel Algoma Inc., Sault Ste. Marie, Canada

Manager – Mechanical June 2008 to May 2016

Essar Projects (India) Limited, Surat, India

CERTIFICATIONS

§ Project Management Professional (PMP®) Certification #1844618, August 2015

§ Apple Certified Mac Technician Certification 2016 (MAC-16A), June 2016

§ Apple Certified iOS Technician Certification 2016 (SVC-16A & iOS-16A), May 2016

§ Apple Certified Support Professional 10.11 (9L0-425), April 2016

§ Apple Certified Associate - Mac Integration 10.11 (9L0-428), March 2016

§ Apple Certified Associate - Mac Management 10.10 (9L0-421), April 2016 ASSOCIATIONS

Project Management Institute - Member ID: 4169386

Apple Technical Learning Administration System - Tech ID: B1F8F1E7FF EDUCATIONAL BACKGROUND

Bachelor of Technology in Mechanical Engineering, 2008 Nirma Institute of Technology – Ahmedabad, India

(Evaluated by WES as Canadian Bachelor’s Degree - 4 Years)

REFERENCES AVAILABLE UPON REQUEST

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