spa manager
Resume:
GLEN G. DANO
Blk **,Lot ** Sitio Looban Barangay Kaligayahan,Novaliches
Quezon City, Manila 6000 Philippines
Email Add: *********@*****.***.**
Mobile No: +639*********
JOBS OBJECTIVES:
Over seven years of combines experience in Wellness and Hospitality Industry. I have demonstrated initiative, exercise discretion, managed to remain calm, focused under pressure, and delivered a high level of customer service. I have achieved a proven record of accomplishment of sales revenue that leads to gross profit for the spa
JOBS DICREPTION:
Provide guests with a thorough and knowledgeable range of spa services, using professional draping techniques
Escort all guests to changing rooms, retail/tea area or next appointment.
Greet all arriving and departing guests in the treatment areas by name.
Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
Advise all incoming guests of treatment procedures, special instructions, and billing information.
Enquire as to the guest experience and level of satisfaction with service.
Communicate guest request preferences to relevant departments and co-workers.
Provide respect, sensitivity, and concern for guests’ needs with a professional and
pleasant manner.
Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.
Conduct butler service consultation and full fill guest profile form,if the spa Receptionist or the spa Supervisor are not available
Main Duties: Administration
Attend all staff meetings.
Attend all safety meetings.
Maintain a daily activity log.
Maintain and develop client base.
Maintain guest history files on all existing guests.
Review all upcoming appointments and treatments
Property Specialist
New San Jose Builders
2nd flr, Victoria Towers Panay Aveneu Corner Timog,Barangay Paligsahan Quezon City
Sept 10,2014-June 30,2015
*******************@*****.***
Ritz-Carlton Spa Riyadh Palace Hotel 5*
Spa Therapist Pre-Opening
Ritz-Carlton Riyadh Alhada Area, Mekka Road, Riyadh
Kingdom of Saudi Arabia
April 24,2011- May 21,2012
www.ritzcarlton.com/riyadh
Saray Spa 5*
Spa Therapist Pre-Opening
JW Marriott Tripoli
Haiy Al Abrajj, Al Teejani Street, Tripoli Libya
December 05 2010 February 28 2011
www.marriott.com/tripoli
Constance Group– 5*
Spa Therapist Pre-Opening Team
Constance Ephelia Port Launay Resort and Spa Mahe Seychelles
January 27, 2010 May 31 2010
www.constancegroups.com/ehpelia
Satori Spa – 5*
Spa Therapist
Jumeirah Bab Al Sham Desert Resort and Spa UAE Dubai
November 29, 2007 April 16, 2009
www.jumeirah.com
Fitness First Body Care 5*
Spa Therapist
Fitness First Body Care Manila
3rd Level Robinson’s place Ermita Manila Philippines
October 05 2006 May 3 2007
www.fitnessfirst.com/philippines
End Zone Gent Salon
Spa Therapist Pre-Opening
Almurjan Center Aljufair, Kingdom Of Bahrain
April 24,2006 October 01,2006-
Fitness First Body Care 5*
Spa Therapist
Fitness First Body Care Manila
3rd Level Robinson’s place Ermita Manila Philippines
August 22 2005 March 22 2006
www.fitnessfirst.com/philippines
Body and Sole Spa
Spa Therapist Pre-Opening Team
Rain tree Mall F. Ramos Street Cebu City, Philippines
May 15 2003 April 15 2005
www.bodyandsole.com
TRAININGS & SEMINARS
Human Resources Administration
Ritz Carlton Riyadh
February 05,2012
Aromatherapy Associates products and treatments
Aromatherapy Facial
Scrubs and wraps
The Real Aromatherapy Experience
De-Stress Muscle Release
Bal Al Shams Desert Resort and Spa UAE Dubai
July 30 2008
Beau Belle Product
Fitness First Plus RCBC Plaza Ayala Avenue Makati City Manila, Philippines
October 2005
Luxasia and Phytomer
Fitness First Plus RCBC Plaza Ayala Avenue Makati City Manila, Philippines
Phytomer detoxifying
Revitalizing and firming body wraps
Seaweed mask for the hair and scalp
October 2005
EDUCATIONAL ATTAINMENT:
Massage Therapy
Philippines Holistic Wellness Institute
Quezon City, Manila Philippines
March 30 2007
Hotel and Restaurant Services & Bartending
Department of Manpower Development &Placement
D. Jakosalem St. Cebu City
September 19 2003
Computer Literacy
Department of Manpower Development &Placement
D. Jakosalem St. Cebu City
March 26, 2003
Hotel and Restaurant Management
University of the Visayas
Colon Street Cebu City, Philippine
May 14, 2002
INTERNSHIPS:
WATERFRONT HOTEL and CASINO
1 Salinas Drive Lahug Cebu City,Philippines
October 28 2003 March 19 2004
CEBU BUSINESS HOTEL
F&C Building cor., Colon and Junquera
Street Cebu City Philippines
April 05 2001 June 06 2001
AWARDS
First Class
From: Mr. Amr Gado
Spa Manager
Ritz Carlton Riyadh
First Class
From : Mr. Mohammad Sabry & Mr. Amr Gado
Spa Supervisor & Spa Manager
Ritz Carlton Riyadh
First Class
From: Mr.Esam Nagim
Front Office Manager
Ritz Carlton Riyadh
First Class
From: Mr Mohammad Sabry
Spa Supervisor
Ritz Carlton Riyadh
First Class
From : Mr. Dough B. Pill
Director of Spa,Retail and Recreation
Ritz Carlton Drive,Kapalua, Hawaii
Battle of the Brain Contest
Constance Ephelia Port Launay Resort and Spa Mahe Seychelles
March 11 2010
Body Care Rookie of the month of January 2007
Fitness First Body Care Manila
3rd Level Robinson’s place Ermita Manila Philippines
Given February 8 2007
Body Care Rookie of the month of December 2005
Fitness First Body Care Manila
3rd Level Robinson’s place Ermita Manila Philippines
Given January 5 2006
Good Job Done
Fitness First Body Care Manila
3rd Level Robinson’s place Ermita Manila Philippines
Given December 17 2005
PERSONAL DATA:
Age: 38 years old
Date of Birth: February 01,1977
Height: 5’8
Religion: Roman Catholic
REFFERENCES :
Mr. Alok Kaul
Assistant Director of Rooms
Ritz-Carlton Riyadh Alhada Area, Mekka Road, Riyadh
Kingdom of Saudi Arabia
Email : ****.****@***********.***
Mobile : 059*******
Ms. Eufrecina Baqiano
Speed Teacher
Philippines Christian University
Pedro Gil Taft Avenue,Manila
Email : *****@*******.***
Mobile: 091********
Ms.Crisidla Borre
Learning &Devepment Manager
Divian Ervil Gulan Street, Erbil Iraq
Contact No: +964*******
Mobile No: +964**********
Company web:www.divan.com.tr
Glen G. Dano
Applicant
Contact this candidate