Manager Customer Service

MICHAEL D. RUSSELL

*** *** ****** ***** *********: 514-***-****

Dollard-des-Ormeaux, Quebec H9G 1W1 ****-********@*********.**

PROFILE

Bilingual Distribution Warehouse Supervisor or Manager with several years experience in Pharmaceutical,, Medical Device, Construction and Retail Industries. Experienced in Inventory Control, department P/L, negotiations with suppliers, project completions and employee trainings for warehouse and distribution personnel. An innovator who solicits the best ideas and practices from his team to provide vision and direction to complete daily tasks and projects.

PROFESSIONAL EXPERIENCE

Contract Assignments

2013 - 2016

PRIMESOURCE INC, Montreal

Operations Management

CHANGE OF SCANDINAVIA, Montreal

Warehouse Management

PORTABLE PACKAGING, Vaudreuil

Inventory Control Coordinator

Responsible for planning, organizing, directing, controlling, and evaluation of operations related to warehouse logistic activities and equipment maintenance activities.

Monitor daily delivery schedule according to shipping and delivery dates.

Maintain daily shipping, receiving and stocking requirements in SAP system

for overseeing all web based e-commerce orders in North America, ensuring that all phases of orders are done accurately, efficiently and within defined turnaround customer service policies

Supervise and train staff of 8 – 10 employees in daily shipping and warehouse duties completing daily shipping goals

Monitor and control daily inventory movements within the warehouse to production lines and complete daily transactions in SAP system.

Monitor stock transfers, adjustments discrepancies and daily inventory cycle counting.

MEDXL INC Montreal 2006 - 2013

Position eliminated

Business Logistics Manager

ACCOMPLISHMENTS

Created and implemented all warehouse procedures for Handling, Receiving, Distribution,,Purchasing, Cleaning and Inventory Control

Supervised construction $400,000 project of new clean areas for production and warehouse storage racking. Resulting in doubling on hand storage and increased production

Changed inventory count procedure from 2X yearly to daily cycle count. Resulting in improved on hand information and stock quantities with achieved discrepancy rate <2% based on $10 million on hand inventory

Created min/max inventory, purchasing system based on 24 months usage to stock 3 to 6 months on hand availability and JIT for all critical components

Maintained warehouse budget for all shipping, supplies, 3PL storage and transportation costs

Upgraded traffic systems to on line processing allowing for enhanced traceability for import and export transit and price quotations

MICHAEL D.RUSSELL 514-***-****

MERCK FROSST CANADA, Montreal, Toronto and Vancouver 1991 – 2006

Position eliminated

Distribution Specialist

ACCOMPLISHMENTS

Implemented recycling program obtaining cost savings of $100,000 yearly to supply budget

Trained of special temporary staff of 18 employees for Vioxx product recall in excess of 25,000 returns over 18 months

Supervised $2.3 mil construction project for refrigerated product. Facilitated storage and movement over 120 sku of product over a 5 year period.

Devised evaluation and testing system for employees knowledge ability to ensure ethnicity in handling, shipping and storage of cold chain products

Trained 30 permanent employees on 45 revised operating procedures for warehouse tasks

Created new warehouse training program of cross training all warehouse functions. 28 permanent employees from 3 warehouse departments were trained on 15 warehouse tasks

Coached and mentored employees lowering picking error rate from average 400 errors to 120 errors yearly

EDUCATION and PROFESSIONAL DEVELOPMENT

French language Intermediate level – Concordia University - Montreal

Business Administration Certificate program – Sheridan College – Mississauga

Secondary High School diploma – North Hastings – Bancroft

Collaboration in the Workplace

Win Win and No Conflict Resolution

7 Habits of Highly Effective People

Train the Trainer

Forklift Class 2 narrow aisle

cGMP & WHMIS

COMPUTER SKILLS

AS400, SAP, SYNERGYTEC MRPII

Microsoft Office, Word, Excel, Power point, Visio

Janus barcode RF scanner

Automated shipping systems UPS Worldship, Purolator and FedEx

LANGUAGES

English, French

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