Operations Manager

Anthony S. Riley

Orlando, FL

407-***-**** *******.*****@*******.***

Professional Profile

Operations professional experienced in distribution, freight logistics, supply chain management, warehouse and strategic inventory control. Additional experience in supervising customer service call center group and vendor relationships. Emphasis on continuous process improvement using data analytics. Strong project management skills and advanced technology experience. Prior responsibilities:

Overall warehouse oversight including cost saving and production efficiency initiatives

Hiring, developing and retaining staff

Budgets, projections and complete distribution facilitation

Compliance with all company, customer and government/regulatory requirements

Inventory management including purchasing, receiving, storage and order fulfillment

Develop recommendations, strategies, and tactics based on reporting metrics

Perform inventory audits and analysis for financial reconciliation of discrepancies.

Provide ad hoc project management

Establish packaging protocol, bundling and kitting process

Redesign and relocate multiple warehouse layouts for improved efficiency and functionality

Education

2015 BSBA Management – Entrepreneurship University of Central Florida

Orlando, FL

2013 AA General Studies Valencia College

Orlando, FL

2011 AS Computer Programming Valencia College Orlando, FL

Experience

SBC Consulting Orlando, FL

Consultant 2015-2016

Inventory management

Distribution practices

Gene Link Biosciences Orlando, FL

Operations Manager 2012-2014

Responsible for manufacturing, assembly and distribution of cosmetics and dietary supplements

Designed and built out new production and distribution facility

Determined machinery maintenance schedule and safety compliance guidelines

Administered compliance for cGMP and FDA guidelines

Alere Inc. Orlando, FL

Order Processing Manager 2009-2011

Oversaw customer service inbound call center

Responsible for order generation and system entry

Handled escalated Customer Service calls to secure customer satisfaction

Created and managed weekly Sales and Performance reports

Liaison between IT department and Efficiencies Development Project

Procurement and Logistics Manager 2003-2009

Managed warehouse growth from 200 outbound shipments per week to 1000 per day

Conducted internal audits and Policy and Procedure revision

Represented Operations in cross-functional response to FDA Recalls and Corrective Actions

Designed and improved pick and pack process with computer integration

Worked with Finance department to generate opportunities for product/revenue recovery

Managed relationships with multiple manufacturing partners regarding contracts, purchase projections and fulfillment, drop ship arrangements and manufacturer compliance

Promoted to Order Processing

TransFair/TransGroup Orlando, FL

Customer Service/Operations Manager 1999-2003

Organize warehouse inbound/outbound activity

Customer and vendor relationships

Carrier agreements

Danzas/AEI Orlando, FL Customer Service/Operations 1998-1999

Fielded inbound customer calls

Quoted shipments, arranged freight pick-up/delivery and created shipment documentation

Maintained and inventoried off-site warehouse

Skills

Self-starter with exceptional problem solving abilities

Excellent oral and written communication skills regarding all levels of management and teammates

Excellent computer proficiency and warehouse management system experience

Thrives in a fast-paced, energetic, results-oriented environment

Ability to resolve complex problems and implement solutions

Lean/continuous improvement experience

Leader of small teams producing results in a matrix environment

Builds positive relationships with key departmental heads to help effectively reach project objectives and goals

Microsoft Office, Advanced Excel, Visio, WordPress, SQL Server 2008, MS Access, MS Project

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