Customer Service Administrative Assistant
Resume:
Iris Li
*** ******* **. *, *******, ON M*Y *A*
******.**@*****.***
PROFESSIONAL SKILLS
• Demonstrated superior organizational skills by providing a high level of administrative services to colleagues, clients and business partners in an extremely fast-paced environment
• Excellent interpersonal and communication skills, both written and verbal
• Ability to maintain a positive, enthusiastic environment while resolving conflicts and providing resolutions to problems that arise
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Fluent in English and Cantonese, conversational French and Mandarin EDUCATION
Bachelor of Arts and Science, English Literature Specialist September 2016 University of Toronto
172 St George St, Toronto, ON M5R 0A3
TEFL Certificate January 2016-Present
Ontario Institute For Studies In Education, University of Toronto 252 Bloor St. W, Toronto, ON M5S 1V6
WORK EXPERIENCE
Receptionist/Administrative Assistant, Baker Real Estate Inc. November 2014-January 2016 175 Bloor St. E., Toronto, ON M4W 3R8
• Booked and confirmed appointments with agents and clients, following protocol when coordinating schedules
• Screened incoming phone calls and visitors, providing information to inquiries in a warm, patient yet professional manner while identifying issues to determine priority in a fast-paced environment
• Input listing information into MLS and updated as needed
• Worked with building management to address maintenance issues English Teacher, Smart Abacus January 2012-March 2013 4500 Sheppard E, Toronto, ON M1S 3R6
• Organized and managed a classroom while creating a positive and comfortable learning environment
• Prepared a curriculum and developed lesson plans that engaged the class Customer Service Representative, TD Canada Trust June 2011-September 2011 3477 Sheppard Ave E, Toronto, ON M1T 3K6
• Provided excellent customer service to personal and business clients by carefully processing daily banking transactions, proactively giving advice and solutions and ensuring they leave with a positive customer experience
• Verified authenticity of various documents to prevent branch and non-credit loss and to protect client integrity
• Took ownership whenever customer problem resolutions are needed Tutor January 2009-Present
• Motivated and helped individual students with their English courses, resulting in improved average scores at the end of the school term
• Communicated and updated guardians of the students on progress with constructive feedback and advice VOLUNTEER EXPERIENCE
Volunteer, Centennial Infant and Child Centre May 2016-Present 1580 Yonge St., Toronto, ON M4T 1Z8
• Accompany children with special needs through daily activities
• Encourage children to participate based on individual needs and goals Special Needs Teaching Assistant, Sir William Osler High School September 2008 – July 2009 1050 Huntingwood Dr, Scarborough, ON M1S 3H5
• Prepared and taught lesson plans for a class of high school students with special needs
• Planned special events to encourage and motivate active participation and communication Iris Li
101 Charles St. E, Toronto, ON M4Y 0A9
******.**@*****.***
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