Customer Service Sales

Client Success Business Development Professional Services

Vice President – High-energy leader consistently recognized for successfully developing and implementing profitable lines of business and innovative technology programs ensuring increases in company and shareholder value. Known for transforming strategic objectives into viable business solutions. Lead by example with the highest level of integrity and detail. Outstanding communicator skilled at motivating team members to deliver success to the team and the organization.

PROFESSIONAL EXPERIENCE

Nexistant, Madison, NJ (2011 - Present)

Vice President Sales/Business Development

Nexistant is extending the human touch by delivering live, human presence when and where you need it. Our Remote Expert Software is a SaaS/Cloud solution which allows a small group of remote experts to provide services to hundreds of unstaffed areas around the world. The system provides HD video conferencing for two way interaction whenever and wherever needed.

Vice President - direct leadership role in establishing customer relationships for this start up business.

Developed the Marketing plan and Sales Team to define product strategy and present technology standards and products solutions that led to client acceptance.

Developed and closed direct sales with P&G, Marriott, Accenture, Mayo Clinic, Fidelity and Masergy Communications.

Interfaced with key team members to work on a cross functional basis and within the Client Community to establish the creditability for the product line within the marketplace.

Established the Channel Partner Program to utilize the Partners’ capabilities and concrete deliverables for end users within their client base.

Enhanced Sales/Marketing support and cross training of personnel with client interface responsibilities to support consistent SLA achievement.

Telaid, Niantic, CT (2009 – 2011)

Vice President, Managed Services

Leading provider of IT deployment services with major clients in the retail and financial services space. 300 employees worldwide. Annual revenue $165M.

Senior Business Executive directing a matrix staff. Charged to develop/sell a Client Services/Software offerings.

Introduced and sold the business’s first Cloud/SaaS multi-media product, Telepresence Analytics. Results included key client wins at 3M, Mayo Clinic, Adobe and Belk.

Strategized and implemented a systematic approach to product development and implementation by utilizing process reengineering proficiency market awareness to develop multiple metrics and standardization across the department.

Created Reseller Agreement with HP Visual Communications which allowed us to win new Business with Verizon, Target, Morgan Stanley, Fidelity, Bank of America and Bloomberg.

Implemented an informed consultative Client Services approach which resulted in increased activity including client interaction and face to face meetings, by over 100%. Increased by over 100% net new sales

Rebuilt and launched Clean up, training, beta implementation, and corporate implementation.

Results: First-quarter increase of employee efficiency by 30%. Reduced cost by 50%.

Strategized and created a client-friendly process, based on Salesforce.com which allowed for greater client satisfaction and improved response time.

Results: Client satisfaction rate improved to 92.3% and profitability improved by 36%. After implementation, improved retention rate from 76% to

SPL Inc., New York, NY (1999 – 2008)

Executive Vice President

Provides UC and conferencing services to Fortune 100 organizations worldwide. The company’s primary products are Unified Collaboration solutions, A/V Integration and Services. 500 employees with annual revenue of topping $300M.

Oversaw the development and implementation of Managed Services Business Unit. Introduced and designed services contracts, based on SLA’s with metric based reporting to assure that service levels were met or exceeded while achieving revenue and profit targets.

Managed the development and implementation of major outsourcing services. Introduced, justified and sold advanced technologies, and Professional Service to Fortune 100 clients.

Devised strategy and created a full marketing campaign at every level of the company to implement a new multimedia service differentiating offerings from competitors.

Results: Achieved key strategic wins with major clients including: Pfizer, AMGEN, IBM, Mayo Clinic, Fidelity, Verizon, Aetna, KKR, Global Crossing, CNN, Eli Lilly, AT&T and The West Corp.

Exceeded EBITDA Targets by 40%.

Recognized for organizational achievements:

Implemented business plan that directed M&A efforts. Working with the VC Firm to rollup multiple businesses. This ensure our exit strategy and sale of business to SilverLake

Interfaced with major client organizations to provide input, guidance, and increased technical insight.

Managed multi-disciplined virtual teams in support of global client base, providing 7x24x365 technical resources to meet or exceed SLA’s within service contract commitments.

Negotiated both vendor reseller agreements and client based contracts. Responsible for $75M in annual recurring revenues and $21M in annual vendor commitment.

Goldman Sachs & Co., New York, NY (1989 – 1999)

Vice President

Investment banking firm that acts as advisors, financiers, market makers, assets managers and co–investors on a global basis.

Managed worldwide staff of over 300 and $48.5M in annual expenditures, in providing various technology services to internal clients in over 35 locations worldwide.

Developed, implemented and managed the largest global deployment of audio/video conferencing on Wall Street.

EDUCATION

MBA - Fairleigh Dickinson University, Teaneck, NJ

BS - St Peter’s University, Jersey City, NJ

.Experience in big data/Hadoop, data integration, data management or data warehousing

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